Will Disney answer my question?

[perlster]

Seems like there are more negative posts lately, and I'm sorry that this will be another one.

I have a rather involved question involving upgrading tickets, and I want to get an authoritative answer from DL. I didn't want to call (not even sure what number) and be on hold & transferred, etc. as I've read has happened to others.

I used the contact system on the DL web site. I at least know my question got through, as an automated reply came quickly. However, that was it, and now it looks like that no one at DL is going to bother to actually answer me.

I'd complain to Disney about this, but then I already know what would happen ...

Update: I received a reply, but it was boilerplate text and not in answer to my specific question.
The bottom line is that I still don't know if I can upgrade as I had hoped.

 

[Carolwoodpr]

I sent a question to Disneyland a few weeks ago through their website. It took a few days, but yes my question was answered.

Good luck!

 

[Pam963]

I also got an answer when I emailed. I didn't like the answer, but I got one and it was consistent with what they told me on the phone.

 

[Vala]

It may take them a week or more, but they will get back to you.

I had a complaint regarding ticket upgrade myself, but they eventually got back to me. This was around Thanksgiving last year and the turnaround was crazy. But they did answer, and I even got compensation.

 

[Sherry E]

If I am understanding correctly, Perlster is saying that they DID finally answer her after sending out the initial automated reply, but gave her a generic answer. So it seems unlikely that they would answer her on their own again because they feel they have already answered the question(s).

There must be a phone number to call when you just cannot get satisfactory resolution in an e-mailed or mailed letter, but the being put on hold and transferred comes with the territory, I think.

It is very interesting to learn over the last few days how, in some cases, DLR is very good at compensating or crediting back guests for certain bad experiences, but on other occasions, they have been totally unconcerned and disinterested. I wonder if the level of attention we get depends on which specific CM is assisting us or reading our e-mails?

 

[Queenbillabong]

I have had to contact DL regarding upgrading and was able to contact a very nice CM who was very helpful. What type of situation are we talking about here? If it's similar, I could probably pass on the info I have....


EDIT: I did try and PM Perlster to see, but apparently they do not accept PMs....

 

[northshoremama]

i sent an email asking a question thru the DL website, and i got an initial generic email saying they got my email and that i would get answer in the next few business days. i did get a respond, but it didn't answer my question, so i hit 'reply' and indicated so (that my original question wasn't answered). i got another generic email saying they got my question and a couple days later, i finally got the answer to my question. good luck!