BarryHom
DIS Legend
- Joined
- Aug 20, 1999
- Messages
- 14,159
A while back, two Extended Stay Americas in Orlando charged me for a one night stay when I had cancelled them well within the cancellation policy. After many correspondences and finally a letter to the company president, I finally got a refund and a certificate for a free weekend stay.
I had reviewed my credit card statements this weekend and a property in Orlando and New Jersey had charged me for a one night's stay. I have the e-mail confirmation that I cancelled these well within the cancellation policy. In fact, I had cancelled these reservations about 2-3 weeks in advance. Yet, I got charged!
I gave them a chance previously to correct the problem and all they did was to ignore me. This time, it's no more Mr. Nice Guy. I am going straight to my credit card company to disallow the charges. I'm also going to report this to the Better Business Bureau for further action. I shouldn't give the company the courtesy of a complaint letter, but I will write one regardless.
I will be using the free weekend stay certificate during a future stay. I even chose one of the most expensive properties in the area. However, I am tempted to just rip it up because I am disgusted by how Extended Stay America has treated me.
I had reviewed my credit card statements this weekend and a property in Orlando and New Jersey had charged me for a one night's stay. I have the e-mail confirmation that I cancelled these well within the cancellation policy. In fact, I had cancelled these reservations about 2-3 weeks in advance. Yet, I got charged!
I gave them a chance previously to correct the problem and all they did was to ignore me. This time, it's no more Mr. Nice Guy. I am going straight to my credit card company to disallow the charges. I'm also going to report this to the Better Business Bureau for further action. I shouldn't give the company the courtesy of a complaint letter, but I will write one regardless.
I will be using the free weekend stay certificate during a future stay. I even chose one of the most expensive properties in the area. However, I am tempted to just rip it up because I am disgusted by how Extended Stay America has treated me.
