Yes, but to be fair, this is often a "you don't know what you don't know" kind of thing. As far as I know, there's no other theme park that requires the kind of advance planning that Disney World does. There are few things around the world, period, that require as much advance planning as Disney World. It seems insane to me that we have to make dinner reservations months in advance, and yet that's what'w required at some places! Our family goes to local places like water parks, or Six Flags, or Sea World without having to make such a plan. Even Universal Studios/Islands of Adventure, in Orlando, don't require such advance work.
How are people supposed to know that they need to do that much advance planning? They see the commercials for Disney World, they think - that sounds like fun, and they plan a trip to go. They might hear "you can start making reservations X days in advance", and they get info from Disney about how soon they can do stuff, but they're not told "if you don't plan this way in advance you won't be able to do it without a long wait," or if they are, they think "well, maybe neurotic people plan way in advance like that."
It also doesn't help when Disney changes things. I've been to Disney several times and really understood the (old) Fastpass system well. I can see lots of people who haven't been in 5 years thinking they know what they are getting into. They might even see "oh yes, there's that fastpass thing (the name's not that different). And, now they find - tough luck, you had to reserve your spot for that ride weeks ago - no fastpass for you.
There's not really a way around it, but it's easy for me to see how people fall into this situation.