Why defend Disney

Much of this started years ago by some very savvy disers (that I didn't appreciate at the time but do now).
It started so slowly it was almost indiscernible. If I remember correctly, the disers pointed out the air conditioning in the shops was not quite as cold. Over time it advanced to many different, more severe things such as "snow globes". Eventually the closing of our favorite PI clubs, and then....

MG
 
Much of this started years ago by some very savvy disers (that I didn't appreciate at the time but do now).
It started so slowly it was almost indiscernible. If I remember correctly, the disers pointed out the air conditioning in the shops was not quite as cold. Over time it advanced to many different, more severe things such as "snow globes". Eventually the closing of our favorite PI clubs, and then....

MG


What were "snow globes"
 
There is no way that they are deliberately trying to increase wait times in order to reduce attendance. That is ridiculous; you're suggesting that they want to make guests miserable, so that they won't come back, in order to have less guests in the park in the future, in order to make guests less miserable then??
That's not what I'm saying at all. What I'm saying is that it is in their best interest to make as many guests in the park happy as possible, and that can mean increasing wait times at one ride in order to provide better coverage at another. Another way to do that is to reduce the demand for rides by structuring incentive plans and pricing in a way that reduces the number of guests in the park during high-demand periods by increasing guest attendance during low-demand periods.

Come on, this is intuitive. We all know that free dining and other promotions support attendance during low demand times. How many do you think choose the time of year when they go based on these deals? A lot. So someone who can only go during late September anyway and plans as such is getting stuck with longer lines if Disney decides to make that time period one of the big free dining blocks. Likewise, someone in going in June benefits by getting lowered wait times when free dining makes those less convenient to schedule September vacations more financially advantageous because instead of booking a June vacation, more people choose September or October. The purpose of Free Dining (and other incentives) is to increase wait times during low demand times of the year.


They already budgeted for all these new lands, and the parks division just keeps minting money. No matter what investment they make (1.1 billion for Cars Land, $500 million for New Fantasyland, $2 billion for FP+ and related infrastructure), the parks division just keeps rolling as the most consistent performer in this media conglomerate. But suddenly, they just can't afford to pay their minimum wage CMs, to keep a popular parade going, or keep both sides of a ride running? Oh, come on. That's just silly.

Which minimum wage employees? The ones that in 2 months will be starting at $10+ an hour? Because minimum wage in Florida right now is a little over $8. Or the ones at WDW's "competition" making barely $9/hr to start? If this is about supporting the employees, promoting parks where their people have no union, are paid less, and have far lower employment satisfaction rates is a poor way to do it.

They budget for these developments based on earnings. They cannot just "mint money" And none of this is about what they can or can't do and I have never seen any of these decisions you point to explained as something they cannot afford. Whenever something gets removed or scaled back you can hear people complain that it was dropped to cut costs. The microeconomics of all this holds that in a healthy company, it's never about costs, it's always about value.

It gratifies the ego to assume that the only reason Disney would cut something you love is to cut costs so they can put those sweet sweet dollars into the pockets of their tuxedo or in a large sack hidden under their tophats. But things get cut when it doesn't provide value for the money they are spending. No matter how much I loved 20,000 leagues, the ride was unsustainable because it took too many people to run, took up too much space, and processed way too few people per hour. They didn't cut the ride to save costs. Likewise, there might be a lot of reasons your particular parade was nixed, unfortunately the performers or people who's livelihood is affected by the decision are not the best sources of that information.

@cobright Disney doesn't release park attendance numbers so how are you performing your statistical analysis? Touringplans whom to my knowledge, aren't privy to Disney's numbers. So your bemoaning about other peoples "anecdotal" evidence while using another's to try and back up your point????

Touring plans crowd calculator is not based on anecdotal reports. Disney does not release gate numbers (park attendance) but they do offer official posted wait times for most rides updated in real time. Posted wait times are not perfect but they are based on objective data collection and measurement techniques (ever carry the red keychain through the line for a ride?). Touring Plans takes this data for a selection of key attractions and uses it to formulate a general crowd level based on average posted wait times between 10am and 5pm. Historical data is regularly checked against audits performed the same day (vacationers willing to measure actual wait times) as well as data on how various scheduled events affect wait times in order to make predictions.

There is a reason touringplans crowd calculator is cited so often in the planning forums. "We wanted to go to MK on Monday but now we see it's going to be a 7 crowd level, AK is a 5 for that day would it be worth it to switch parks..."
 

That's not what I'm saying at all. What I'm saying is that it is in their best interest to make as many guests in the park happy as possible, and that can mean increasing wait times at one ride in order to provide better coverage at another. Another way to do that is to reduce the demand for rides by structuring incentive plans and pricing in a way that reduces the number of guests in the park during high-demand periods by increasing guest attendance during low-demand periods.

Come on, this is intuitive. We all know that free dining and other promotions support attendance during low demand times. How many do you think choose the time of year when they go based on these deals? A lot. So someone who can only go during late September anyway and plans as such is getting stuck with longer lines if Disney decides to make that time period one of the big free dining blocks. Likewise, someone in going in June benefits by getting lowered wait times when free dining makes those less convenient to schedule September vacations more financially advantageous because instead of booking a June vacation, more people choose September or October. The purpose of Free Dining (and other incentives) is to increase wait times during low demand times of the year.




Which minimum wage employees? The ones that in 2 months will be starting at $10+ an hour? Because minimum wage in Florida right now is a little over $8. Or the ones at WDW's "competition" making barely $9/hr to start? If this is about supporting the employees, promoting parks where their people have no union, are paid less, and have far lower employment satisfaction rates is a poor way to do it.

They budget for these developments based on earnings. They cannot just "mint money" And none of this is about what they can or can't do and I have never seen any of these decisions you point to explained as something they cannot afford. Whenever something gets removed or scaled back you can hear people complain that it was dropped to cut costs. The microeconomics of all this holds that in a healthy company, it's never about costs, it's always about value.

It gratifies the ego to assume that the only reason Disney would cut something you love is to cut costs so they can put those sweet sweet dollars into the pockets of their tuxedo or in a large sack hidden under their tophats. But things get cut when it doesn't provide value for the money they are spending. No matter how much I loved 20,000 leagues, the ride was unsustainable because it took too many people to run, took up too much space, and processed way too few people per hour. They didn't cut the ride to save costs. Likewise, there might be a lot of reasons your particular parade was nixed, unfortunately the performers or people who's livelihood is affected by the decision are not the best sources of that information.

Minimum wage or slightly higher, what difference does that make to a multi-billion dollar company? It's pretty hilarious that they cry poverty while raking in billions from their parks division, and you buy the b.s.

The CMs don't provide enough value?? How much more value can you get from underpaid and overworked people who have to deal with ever growing crowds of entitled guests?

This company simply refuses to make proper investments in their workforce. In the past, they tried to under-invest in new attractions, but that won't work anymore because Universal would embarass them too much. So now their latest tactic is to under-invest in CMs. I strongly doubt that will work either, but they're going to try anything that will put more money in their pockets.
 
Let me parse this a bit
  1. It's a nice spin but analysts obviously saw right through that.
  2. Partly because of Disney's attempt to boost attendance in March and April
  3. knowing that the earnings per share would fall short and knowing that these attendance questions would come.
  4. The other Florida parks were down due to the international recessions which Iger couldn't bring up because his pricing structure makes it even harder for those groups to return since the tour group popularity peak with the higher ticket prices.
Looking at these points in order:
  1. What analysts? When?
  2. Maybe this part goes with point #1, I found an Orlando Sentinal article describing, "Still, Disney from mid-March to April 1 lifted blackout dates on special Florida-resident three- and four-day tickets. Some analysts saw that as a sign Disney was trying to boost attendance that had fallen short of projections."
    • I have a hard time accepting that changing availability for Florida residents wanting to book 3-4 day vacations during a 2 week window is part of some major play to distract investors from ... from what ... higher than expected revenues? A slightly smaller than expected increase in Earnings per Share?
  3. Earnings per Share was predicted to be $1.40 and it turned out to be $1.36. This is an 11% increase over EPS of the same period last year. This is the sort of thing that regular papers pretend is a big deal because even a hint that Disney failed at something will sell papers.
  4. Actually, there's no evidence that the new tiered pricing has had an effect on international tourism at WDW. The major seasons for both Canadian and Brazilian trips to WDW are split between high and low season meaning as many will benefit from the tiered pricing as be harmed by it.
    • The average stay for an international trip to Disney world is over 10 days making the change in pricing, at worst, a $2/day increase for most of them.
    • The Droping rates of international trips to Disney began 3 years ago (http://issuenumberone.journalism.cuny.edu/2016/03/30/florida-seeks-new-markets/ ) This is an issue that, while important in the long run, does not bare directly upon the issue of last quarter's tiny drop in attendance.
Remember, Attendance for 2015 was up 10% over 2014, and 2014 was up 7% over 2013. A modest drop in attendance during one quarter is not something Disney worries about. It is a goal for disney to level their traffic as much as possible. This means increasing attendance during low times, and to some degree, reducing it during high times.
 
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Minimum wage or slightly higher, what difference does that make to a multi-billion dollar company? It's pretty hilarious that they cry poverty while raking in billions from their parks division, and you buy the b.s.

The CMs don't provide enough value?? How much more value can you get from underpaid and overworked people who have to deal with ever growing crowds of entitled guests?

This company simply refuses to make proper investments in their workforce. In the past, they tried to under-invest in new attractions, but that won't work anymore because Universal would embarass them too much. So now their latest tactic is to under-invest in CMs. I strongly doubt that will work either, but they're going to try anything that will put more money in their pockets.

Now you're not even trying to respond to what I have written:
  • Minimum wage is $8.05/hr, and at the low end Disney starts its people at 25% above that and includes a very very good benefits package. You can call that "slightly higher" if you like but it's still more generous than their competition.
  • Can you provide a source where Disney has cried poverty (as you put it) to explain a decision to remove an attraction?
  • A short while ago you were complaining that Disney was dropping the staff's hours to 32 hrs/week and now they are overworked? Which is it?
  • I'm not going to accuse you of being a Universal Studios employee because it doesn't really matter one way or another, but I will point out that suggesting that Disney is being embarrassed by the stuff at US is tickling my gag reflex a bit. I mean, I liked the escape from Gringotts ride but in the end it was a wiggly seat in front of a movie screen. The transformers 3d ride was barely better than Megan Fox's acting. A decent roller coaster or two (WDW weak spot) but I live 2 hours from Cedar Point and most of the country lives closer to a real coaster park than they do to Universal.
    • Your message has been, avoid Disney because they scrooge their employees, instead go to Universal Studios where they pay their employees even less and break every attempt to form a union.
    • Universal is between 0 and 20 bucks cheaper for a 1 day ticket... unless you want to see both of the Harry Potter attractions ... then its between $30 and $50 more expensive.
  • You want to paint this as ways to scrooge the little guy and put money into their own pockets, but their quarterly reports actually prove only modest growth in investor earnings and exponential growth in spending on improving the parks and labor costs.
You're obviously disenchanted with Disney and I don't mean to discount your feelings on that. It seems like it goes further, you talk as if you are angry and your actions are meant to punish Disney. All I've been trying to get across on this thread is that it's too easy to take corporate decisions personally, or to simplify extremely complex calculus into simplistic "it's a cash grab" conclusions. I don't like some of Disney's decisions. Some of them are attempts to give less and get more from me. Some are attempts to lose parts of the park I love and build something else that other people would like better. Sometimes they spend a ton of money developing mouse ears that glow with the show ...

If you don't like the parks, don't go. But if your reason for going is the feeling that Disney is some sort of cash-greedy monster (compared to sat 44 or 60 years ago) I would suggest that that sort of conclusion calls for more evidence than the commentary you have linked to so far.
 
Minimum wage or slightly higher, what difference does that make to a multi-billion dollar company? It's pretty hilarious that they cry poverty while raking in billions from their parks division, and you buy the b.s.

I don't know-- 20 percent is a pretty good number. If you extrapolate that 2 bucks over the 64,000 employees in Orlando over 36 hours a week, that's a little over 4.5 million a week. That translates to a nearly a quarter billion (239.6 million) a year.

Hard to fault them too much for that.
 
easywdw does the same thing and is also often cited (probably more so than touringplans). I have carried the red timing tag....many times. Ever ridden Its a Small World before FP+? You wait more than 5 minutes?

http://www.easywdw.com/easy/blog/how-fastpass-is-affecting-wait-times-at-disney-world-attractions/

Oh my. I remember waiting over an hour for IASW back in '86. We kept coming back to it throughout the day because my folks were sure the line would drop. I can remember Waiting 30 minutes for it and 45 minutes for Peter Pan's Flight in 2008. In 1986 we were in MK for 8 hours and got to ride 5 rides. In 2013 and 14 , getting to ride pretty much every ride we wanted as often as we liked, with rarely more than a 20 minute wait and usually far less.

Most of the analyses of the effect of FP+ suffer from a lack of complexity. The one you posted makes a good effort but does not control for crowd the larger attendance in 2014 vs 2013. It also makes the point that the effect is increasing wait times at secondary attractions but reducing wait times by a smaller degree at headliners. This may be true, but if that headliner is able to process guests faster then the actual amount of wait time experienced by park guests reduced at the headliner will be greater then that increased at the secondary attractions. A five minute shorter line experienced by 1000 guests per hour = 10 minute longer line suffered by 500 per hour. The goal is to spread the traffic more evenly across the parks.
 
Cobright, most of your posts seem to boil down to this: "Disney can do no wrong, so we have no business criticizing them."

Now you're hinting, in a backhanded way, that I'm some stooge hired by Universal to bash Disney, which is insulting, and absurd to the extreme. For the record, I don't think Universal is any better in their treatment of their employees. I do think that they have added quality attractions and lands, which spurs Disney to do the same, rather than try to palm cheap, off the shelf carny rides on us (see DCA 1.0 as Exhibit A in that category.)

By the way, I never said people should avoid Disney, but I did say that I am rethinking how much of my vacation dollar they will get in the future. Based on many posts I've read, many once-loyal guests are doing the same.
 
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I don't know-- 20 percent is a pretty good number. If you extrapolate that 2 bucks over the 64,000 employees in Orlando over 36 hours a week, that's a little over 4.5 million a week. That translates to a nearly a quarter billion (239.6 million) a year.

Hard to fault them too much for that.

Ooh. Sounds like a big number. To put that in perspective, here is just one article that I plucked off the internet:

Disney released its earnings report for the 2015 fiscal year showing that it turned record profits as attendance climbed.
The company said its the fifth consecutive year of record performance.
Revenue topped $52 billion, up 7 percent from last year and profits jumped 12 percent from a year ago to $8.4 billion -- both all-time highs for the company.
Disney said attendance and spending went up at all Disney parks in the area and around the country.
Profits for the Parks and Resorts division jumped to $3.03 billion for the 2015 fiscal year, which is 14 percent higher than fiscal year 2014.
Disney credits higher attendance, more hotel stays, and higher prices and spending on tickets, merchandise and food.

Once again, with feeling: they can afford to pay their employees, and to give them the hours needed to deal with the crowds.

But there's a bigger issue here: the WDC's refusal to see their workforce as little more than replaceable cogs in a machine. CMs are not just a "cost"; they are also an investment. The WDC would be the biggest beneficiaries of investing in their workforce. The dividends would be many: high employee morale, less turnover cost, a high reputation for customer service, retention and attraction of the best service people, etc. Theme parks are part of the service industry, so it's baffling to me that they think they can do the minimum in that area. It just shows contempt for their front-line employees, not to mention their guests.
 
I don't know-- 20 percent is a pretty good number. If you extrapolate that 2 bucks over the 64,000 employees in Orlando over 36 hours a week, that's a little over 4.5 million a week. That translates to a nearly a quarter billion (239.6 million) a year.

Hard to fault them too much for that.
I remember that the Walt Disney special on PBS indicated that one of the reasons that all the employees joined the union back in 1939 was because he was making 100 times more then the unskilled labor force. Nothing is different, it's just that we like to remember things the way we would like instead of what was actually happening.
 
Ooh. Sounds like a big number. To put that in perspective, here is just one article that I plucked off the internet:

Disney released its earnings report for the 2015 fiscal year showing that it turned record profits as attendance climbed.
The company said its the fifth consecutive year of record performance.
Revenue topped $52 billion, up 7 percent from last year and profits jumped 12 percent from a year ago to $8.4 billion -- both all-time highs for the company.
Disney said attendance and spending went up at all Disney parks in the area and around the country.
Profits for the Parks and Resorts division jumped to $3.03 billion for the 2015 fiscal year, which is 14 percent higher than fiscal year 2014.
Disney credits higher attendance, more hotel stays, and higher prices and spending on tickets, merchandise and food.

Once again, with feeling: they can afford to pay their employees, and to give them the hours needed to deal with the crowds.

But there's a bigger issue here: the WDC's refusal to see their workforce as little more than replaceable cogs in a machine. CMs are not just a "cost"; they are also an investment. Short change them, and you are failing to properly invest in your employees. The WDC would be the biggest beneficiaries of investing in their workforce. The dividends would be many: high employee morale, less turnover cost, a high reputation for customer service, retention and attraction of the best service people, etc. Theme parks are part of the service industry, so it's baffling to me that they think they can do the minimum in that area. It just shows contempt for their front-line employees, not to mention their guests.
Some are nothing more then replaceable cogs. It is true, there is a line out the door waiting for openings in the CM ranks. There is more value to the Disney experience then just the hourly rate. For the most part just having the name Walt Disney on a resume is and will be valuable in their future. Not all occupations are instant high paying success. In spite of what people think there still is a ladder that must be negotiated for the vast majority of available jobs.
 
Now you're not even trying to respond to what I have written:
  • Minimum wage is $8.05/hr, and at the low end Disney starts its people at 25% above that and includes a very very good benefits package. You can call that "slightly higher" if you like but it's still more generous than their competition.
  • Can you provide a source where Disney has cried poverty (as you put it) to explain a decision to remove an attraction?
  • A short while ago you were complaining that Disney was dropping the staff's hours to 32 hrs/week and now they are overworked? Which is it?
  • I'm not going to accuse you of being a Universal Studios employee because it doesn't really matter one way or another, but I will point out that suggesting that Disney is being embarrassed by the stuff at US is tickling my gag reflex a bit. I mean, I liked the escape from Gringotts ride but in the end it was a wiggly seat in front of a movie screen. The transformers 3d ride was barely better than Megan Fox's acting. A decent roller coaster or two (WDW weak spot) but I live 2 hours from Cedar Point and most of the country lives closer to a real coaster park than they do to Universal.
    • Your message has been, avoid Disney because they scrooge their employees, instead go to Universal Studios where they pay their employees even less and break every attempt to form a union.
    • Universal is between 0 and 20 bucks cheaper for a 1 day ticket... unless you want to see both of the Harry Potter attractions ... then its between $30 and $50 more expensive.
  • You want to paint this as ways to scrooge the little guy and put money into their own pockets, but their quarterly reports actually prove only modest growth in investor earnings and exponential growth in spending on improving the parks and labor costs.
You're obviously disenchanted with Disney and I don't mean to discount your feelings on that. It seems like it goes further, you talk as if you are angry and your actions are meant to punish Disney. All I've been trying to get across on this thread is that it's too easy to take corporate decisions personally, or to simplify extremely complex calculus into simplistic "it's a cash grab" conclusions. I don't like some of Disney's decisions. Some of them are attempts to give less and get more from me. Some are attempts to lose parts of the park I love and build something else that other people would like better. Sometimes they spend a ton of money developing mouse ears that glow with the show ...

If you don't like the parks, don't go. But if your reason for going is the feeling that Disney is some sort of cash-greedy monster (compared to sat 44 or 60 years ago) I would suggest that that sort of conclusion calls for more evidence than the commentary you have linked to so far.

In response to your bullet points above:

* Is that a living wage, given the cost of living? For all intents and purposes, I don't see much difference between a minimum wage job and one that pays 25% more. Disney is not some burger flipper joint. They charge premium prices to their guests, and are supposed to provide excellent customer service. Right now, their CMs are pretty miserable, and it shows. Just check out all the threads that mention surly CMs and examples of bad service.

* Remove an attraction? No. I'm talking about those times when they cut the budget for a new attraction, instead of making the investment that was needed to create something great. Some apologists on the message boards were talking as if Disney's hands were tied, because they couldn't do anything about "budget cuts." I had to point out that the budget was whatever Disney wanted it to be! In other words, they have sometimes been way too risk-averse for the theme park business.

* They've cut staff hours, and yes, the CMs are overworked. Less CM hours often mean that they have to do the same job that two people used to do-- while dealing with heavier crowds than in past years. If you have to run faster during every hour then you did before, then you are overworked.

* As I mentioned above, I am not on Universal's payroll. You say that doesn't matter, so why raise that ridiculous idea at all? Probably to undermine my credibility. For the record, in other threads, I've criticized Universal, too. For example I think they've added too many screen-based rides in recent years.

*As noted above, their quarterly reports show five consecutive years of record profits for the WDC. That's what you want to call modest increases?

You mention "extremely complex calculus" going into corporate decisions. If Disney just simplified things, and spent whatever it takes to create the best possible guest experience, the bottom line would take care of itself. By all appearances, that's the attitude that the OLC has taken when it comes to Tokyo Disney Resort. They just spend whatever it takes, and the place is wildly popular and successful. That's because they know that "if you build it, they will come." No cynical manipulations, no spread sheet/bean counter calculations about squeezing X dollars from Y guests. Just create an amazing product, and people will gladly give you their money. There would be jubilation on these boards, not grumbling and complaints.
 
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Some are nothing more then replaceable cogs. It is true, there is a line out the door waiting for openings in the CM ranks. There is more value to the Disney experience then just the hourly rate. For the most part just having the name Walt Disney on a resume is and will be valuable in their future. Not all occupations are instant high paying success. In spite of what people think there still is a ladder that must be negotiated for the vast majority of available jobs.

I don't believe that people are just cogs in a machine. If you do, then maybe they should offer you a seat on Disney's board of directors. You would fit right in.
 
I don't believe that people are just cogs in a machine. If you do, then maybe they should offer you a seat on Disney's board of directors. You would fit right in.
I know that we all would like to think that the world doesn't turn without us, but, we are wrong. If a person does nothing to prove their worth then they are just a cog. We live in a capitalistic society, like it or not, business is the machine and we are cogs until we can show that we should be the wheels. It's just the way it is. Someone on one of the random boards made a comment one day that while they were in training, the company didn't seem to value them at all. News flash... that's because you are of no value until you prove that you are. Nothing is a given. When in training you are nothing but overhead. If you have any value, it is a negative value which, hopefully becomes potential value.

We may like to feel that we are all important, but, reality says differently. We can all become valuable if we put the effort in it, however, most of the younger folks that I have seen recently, have attitude and a sense of entitlement that they will give 100% once they are paid for it. Sadly, that isn't how it works and they are not the ones with the power. Even Walt felt that those at the bottom of the ladder were just grunt workers that didn't require talent or massive ability. Like it or not, that is how we are all judged at one point or the other.
 
The above sounds like a good description of the typical corporate attitude. I believe that companies would do a lot better if they broke that mold and actually treated people with more respect. Obviously, not everyone should be paid as much as the boss. But capitalism doesn't mean that you have to, or should treat people like crap. If they valued their employees, companies would be the first beneficiaries.
 
Lets keep it related to Disney. There is lots of good discussion going on about the topic at hand without us having to look at the broad spectrum of businesses.
 
Oh my. I remember waiting over an hour for IASW back in '86. We kept coming back to it throughout the day because my folks were sure the line would drop. I can remember Waiting 30 minutes for it and 45 minutes for Peter Pan's Flight in 2008. In 1986 we were in MK for 8 hours and got to ride 5 rides. In 2013 and 14 , getting to ride pretty much every ride we wanted as often as we liked, with rarely more than a 20 minute wait and usually far less.

Most of the analyses of the effect of FP+ suffer from a lack of complexity. The one you posted makes a good effort but does not control for crowd the larger attendance in 2014 vs 2013. It also makes the point that the effect is increasing wait times at secondary attractions but reducing wait times by a smaller degree at headliners. This may be true, but if that headliner is able to process guests faster then the actual amount of wait time experienced by park guests reduced at the headliner will be greater then that increased at the secondary attractions. A five minute shorter line experienced by 1000 guests per hour = 10 minute longer line suffered by 500 per hour. The goal is to spread the traffic more evenly across the parks.

I agree that was one of the goals, not the goal, but one of them. The problem is was that most efficient way to do that? IMO it wasn't, but it accomplished another goal, gathering data on everyone. And did it really do a good job dispersing the crowds? I'm not so sure. Headliners might be down but the secondary rides are up. There are far more secondary rides than headliners. If I save 10 mins on one ride but gain 10 more on several other attractions its not doing its job.
 
The above sounds like a good description of the typical corporate attitude. I believe that companies would do a lot better if they broke that mold and actually treated people with more respect. Obviously, not everyone should be paid as much as the boss. But capitalism doesn't mean that you have to, or should treat people like crap. If they valued their employees, companies would be the first beneficiaries.

+1000. Whoever got the idea that capitalism requires a "money 1st and now and all else be damned" paradigm doesn't understand capitalism. The capitalist system requires a balance between a business's profit-motivation, its employees' needs, and its customers' needs. If you let that balance get wildly out of whack, you've got a screwed up company likely looking for a fall (and hoping for a government bailout, which we should never, ever give, or we give even more incentive for companies to ignore everything else but the short-term bottom line).
 



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