FIRST 15 MINUTES WE WERE TRYING 3 PHONES IT WAS BUSY OR JUST RINGING. Then got message that it was closed for holiday. Certainly panicked me. they gave a number for check ins so I called that number and told the lady that member services was saying they would be closed today. She said they don't open until 9a.m. I told her website says 8:00a.m. Once again she said website was wrong and to try back at 9:00a.m. have a magical day and click hung up on me.
Then low and behold my husbands phone got through no waiting on hold straight through to member services!!!!!!!