Bernard Lebeaupin is our guide. He was great and we dealt with him several times over a 6 month period before actually purchasing. He was more than happy to answer any questions we had and called back every time regardless what we needed of him.
Nicki Aumiller (Niki?). We bought at SSR in December 2005.
But, in the message that come today about the increase in the cost of points, there was no guide name inside the balloon as there has been on previous e-mails, so perhaps she's gone.