Who do I complain to????

[momtofour]

Just completed my first trip home as a DVC member!! Stayed at the VWL and was totally impressed!! It truly is a beautiful place and the theming is incredible!! However, I had MAJOR problems with my check in and check out and an extremely RUDE cm. (One of those situations where I kept replaying the conversation with this person throughout my day at the Animal Kingdom!) I don't feel that I am a complainer and have never in my lifetime even written a letter about someone. However, in this case I think I would personally feel better if I took this up with someone. Any suggestions on who to email?? I feel they must get overloaded with these letters so any suggestions on where to send this so it will get the proper attention would be most appreciated!!

 

[spiceycat]

you can go to the waltdisneyworld site and lick on the contact us buttom at the bottom of the screen or
go to the DVCmember.com site and use it contact buttom.

I would go with the disneyworld contact - why - these are not employees of DVC - but WDW - and they can change it - DVC can only sympathy......

the front desk at OKW and SSR are DVC employees - BW is shared - but VWL and BCV are difficulting use the hotel employees so they are WDW employees not DVC.

 

[BillPA]

DVC Member Satisfaction Manager
Jackie Lueders

Disney Vacation Club,
Attn: Jackie Lueders,
200 Celebration Place,
Celebration, FL 34747

 

[Skip Wiley]

Originally posted by spiceycat
you can go to the waltdisneyworld site and lick on the contact us buttom

I don't think you should assume they have a touch sensitive monitor

 

[Kerlynne]

"use it contact buttom"

As well as sexual harassment.

 

[rocketriter]

I'd start with Jackie Leuders (contact info above). She can pass it on to the right people at WDW, and she'll be motivated to stand up for you as well.

These are customer service training issues. I design customer service training myself, so I can say from experience that the people who provide this training thrive on specific examples such as the one you can provide.

The best way you can help would be to make your description somewhat unemotional (specify how the incidents made you feel, but don't "yell in print"), and make it very specific. If you can quote phrases fairly accurately, then trainers can hook this particular customer service failure up with specific principles for customer care as they pass them on to new learners. That's a very good way to prevent this from happening again, and make sure that whatever set off this particular CM (which might not be your fault at all) won't set off another one in the future.

 

[wtpclc]

Originally posted by Skip Wiley
I don't think you should assume they have a touch sensitive monitor

ROTFL!! Thank you! That's the best laugh I've gotten all week. Much needed on this rainy Friday!



Momtofour - Sorry that you had to deal with that. Thanks for wanting to report it, though. They can't fix what the don't know is broke! Hope the rest of your trip was better!

 

[JudithM]

I agree Jackie is the person I would contact. I forwarded this thread to her.

 

[momtofour]

Thanks to all for replying to my thread! I finished my letter last night and it is in the mail! I really don't expect anything out of this but if I receive an acknowledgement I'll post later!