Who do I ask for? Re:applying code to addtional night

[LittleFlounder]

For my November trip, the airline changed my flight and messed up the times, so I had to reschedule my flight for one day earlier. I called Disney and tried to add an extra night to my reservation. I was told the code I used (the one that came out mid-August) was only valid for bookings by a certain date and it was past the date... so the one extra night would have to be a whole separate reservation and I could not apply the discount to it. $$$

In another thread, someone said the regular CMs could not apply the code to my extra night 'cause the code won't be in the system anymore, but I could ask to speak to either guest relations or guest services and see if they get me the discount on that extra night(they couldn't remember who I shoudl speak to). Anyone know who I need to ask for when I call? I want to make sure I'm asking for the right department so i can get this all straightened out and don't have to call again.

 

[Luv2Roam]

Just call in and when they tell you they cannot modify due to the restriction ask to speak to a Guest Services agent.

 

[LittleFlounder]

Thank you "Love2Roam"! I will call Disney tomorrow. Although I think i will ask to speak to a Guest Services agent right away because I have already booked the extra night at full price and paid for it in full (last weekend). I had spoken to 2 CMs about it, both gave me the same answer about not being able to apply the code since the offer had expired, so I booked it.

*crosses fingers*

 

[LittleFlounder]

I called this morning and was able to get the problem fixed. I'm no longer paying rack rate for my first night. They were able to apply the discount

Thanks for the help!