While at disney my Disney Visa was charged $700

[RMulieri]

Sorry this happened. Call the police down there and file a report.I hate that it happens, but Disney is the REAL world and BAD people are there too.NEVER ,EVER leave valubles laying out in your room.Lock them in your safe.With the economy as bad as it is, thievery is seriously rising in many areas.I had a charge to my card from CHINA! I neve left the country.MY CC company flagged it and refused the charge immediately which is good.Did you have charging privelages on your KTTW? Nowadays, thieves don't even NEED to have the card.All they need is the number and they can make up 'dummy' cards.

 

[GCM]

I just wonder if it would be safer to not put a credit card on the KTTW card and just use your credit card if need be. That way if they swipe your KTTW card, which has your dining info on it, they would not have access to your CC info.

 

[tam626]

The same thing happened to us in 2007. After we returned home we got a call from Visa to ask about unusual purchases made to our card. These purchases were made online to a variety of places, but nothing was charged in Florida. I explained to Visa personnel that we had not made the charges and they dropped the charges and gave us a new credit card. I never even thought about calling DW and letting them know. I will definitely do that next time--hopefully there is not a next time.

This sounds just like what happened to us. They used it online to try to make a big purchase. Visa is very good about it.

 

[nicolemomof4cuties]

How could someone have charged those exact amounts? The only thing that comes to mind, is that someone bought Disney Dollars with your card?? And then spent that money throughout the park, rather than charging the card over and over again.

Is there any time that you gave your card information over the phone? :

I gave ASMU my credit card info- that is it. So I am worrying that one of their employees is dishonest. Not nice but things DO happen. We have been guest of Disney alot and never had this happen but you never know. I do know we did not spend that dinero ourselves. And I So agree it does have to be a not very nice person to do that- very sad indeed.

 

[nicolemomof4cuties]

I just wonder if it would be safer to not put a credit card on the KTTW card and just use your credit card if need be. That way if they swipe your KTTW card, which has your dining info on it, they would not have access to your CC info.

We for one will NEVER do it again. EVER!

 

[nicolemomof4cuties]

Sorry this happened. Call the police down there and file a report.I hate that it happens, but Disney is the REAL world and BAD people are there too.NEVER ,EVER leave valubles laying out in your room.Lock them in your safe.With the economy as bad as it is, thievery is seriously rising in many areas.I had a charge to my card from CHINA! I neve left the country.MY CC company flagged it and refused the charge immediately which is good.Did you have charging privelages on your KTTW? Nowadays, thieves don't even NEED to have the card.All they need is the number and they can make up 'dummy' cards.

Yes, but they said that they were charges made in Downtown Disney and we didn't go there until the last day. The charges were made 2 and 4 days prior. It is really weird. The whole situation is weird. Disney Visa agreed.

 

[nicolemomof4cuties]

Same thing happened to us last year after we ate in Downtown Disney. They tried to charge $7000 but our limit was only $8000 & there was'nt enough balance left. They were real good about calling us as soon as it happened.

Wholy CRAP! I would've really freaked my cookie on that one! God Bless you!

 

[nicolemomof4cuties]

It's actually the Mouse's cheese that is being stolen but each year the Mouse expects his guests to buy him more and more cheese each time they visit.

A credit card is useless if you do nothing but hide it in the dresser or freezer back at home for fear someone might copy down the numbers on it.

I am glad that you think that I should allow people to just STEAL $700 from my account while I am at WDW. You are so cute.

 

[nicolemomof4cuties]

Someone got both my parents and our CC numbers on our trip in Dec 2007. We figured it was a CM at SSR, but it really could be anywhere you use your card. Our charges were used for gas and at Universal. One thing I was quite happy about was that Disney Security was tracking the charges and also filed reports (I assume as part as their SOP) with Orange County as well. So, call your resort, inform them and then make sure you get passed to Disney Security as well. They won't work magic, but perhaps they will be able to fire and prosecute those who they hopefully track this activity to.

I will call Monday- Thanks, I am glad to know that we are not alone. We did not drive however. We flew. And we were at WDW the whole time. We used our KTTW card for everything and checked our receipts at checkout. What is weird is they matched the print out at the door. Weird, huh? So we threw them out. Dumb, dumb, dumb, I know. But we were traveling with carry-ons and 4 kids. Goodness I hate this pay each way to put a doggone bag under the plane business it is a pain in my keister!

 

[tyandbash]

A few years ago we were staying at the POP for a few days before checking into to OKW. We checked out of the POP and went to the M.K. About an hour later my DH realized he left his wallet in the safe in the rooms we just checked out of. He called POP while we were running to catch a bus back to the hotel. A manager spoke with him and put him on hold to check. He came back on the phone to tell my DH he was sorry but the wallet was not found in the rooms (we had a connecting room) anywhere and not in the specified safe either. And the rooms had already been cleaned. At that point we were already on a bus back there so we just kept going. We arrived back at POP and the manager came out to speak with us. He basically apologized for the trouble but said that my DH must have lost his wallet somewhere else as he did not leave it in the safe in the room. My DH was furious at that point and the man could obviously tell that and he called housekeeping "one more time." Once again they reported that nothing was found in the safe or anywhere in our room. My DH asked the manager to call the police as he now had to report a theft. The manager disappeared for at least 30 minutes. Came back and had the wallet!!! He told us there was a mix-up because the room cleaner did not speak english, but he was able to locate the wallet. DH had about $45 in it that was stolen, but all the credit cards were there, we canceled them anyway just in case. Even when my DH said that his cash was gone, the manager felt my DH was mistaken about that. At that point my 3 children had about lost it (we pulled them out of the line at Buzz Lightyear to go back), so my DH just let that go and we left. We were thankful to have the wallet back anyway. No charges were made on any of our cards during that time either, so we were happy about that.

 

[hoosiergirl7]

This is one of the sad reasons we try to pay for as much as we can with cash. We had an incident almost 3 yrs ago when DH's debit card # was stolen. We still have no idea how it happened since his card was in his wallet. I've heard stories where CC thieves will piece together #'s until they find one that works.

We never connect our KTTW card with a CC.

Glad Chase is taking care of it and I do agree with everyone that has said report it to the police department down there as well as Disney Security in hopes they will fire the person that did this!

 

[MichelleVW]

I've had fraudulent charges on a few of my credit cards before and I have no idea how it happened. Thankfully they got reversed every time, but I have no idea how it happened. The last time it happened Chase called me right away and asked if I had made those charges.

The only way you can prevent it is to not ever use your cards and that's just not practical for me since I'm not carrying cash.

It can happen anywhere and everywhere....

 

[seashoreCM]

>>> ... left his wallet in the safe ...

Who had the key at that time?

Wonder if Disney ever tries to or has to shake down (or pat down) a CM to get information about stolen items, as could have possibly happened during the 30 minute wait mentioned.

 

[RitaFaye94]

I just wonder if it would be safer to not put a credit card on the KTTW card and just use your credit card if need be. That way if they swipe your KTTW card, which has your dining info on it, they would not have access to your CC info.

When I make payments on my balance, I always tell the CMs that I do not want my card kept on file. I do not have any credit cards (thanks Dave Ramsey) so I'm always using my debit card, and I can't risk having that happen on there. If I have to putt out my card everytime I want to spend money, I think about it a bit more. Since we are on the meal plan, I only have to deal with tips and souveniers.

Hope they can catch whomever did this and make them walk the plank!

 

[Colleen27]

For those not comfortable using a credit card, you can put cash or a Disney gift card down at check in instead for room charging.

 

[Heidijs]

I'm sorry this happened to you. What a way to end your vacation, at least you weren't liable for it...

My question, we applied for the Disney Rewards card and I charged and PAID for the entire trip on that card....I just got it in the mail and it says to call to activate it but I don't want to. I'm worried if I do, someone is going to use it down there before we even get there!!! I plan on taking a different card and using mostly CASH on our Disney trip. Will there be a problem if I don't activate it but paid for the trip on line when I applied for it? I don't HAVE to activate it at home do I? Before we go on our trip? I thought about waiting till we get BACK from our trip and say I lost it and I want a new # issued...or doing it before we even LEAVE on our trip so we can rack up reward points...I don't like that this is happening to people when they're not even THERE....

 

[wmharley]

I went to ASMU 9/18-28. We just found out from Disney Visa today that our card was charged $500 and $200 while we were down there. Both purchases were made at Downtown Disney and we didn't go down there ntil the last day. The purchases were made on the 24th and the 26. I am so angry. Disney Visa reversed the charges as they realize from our credit history, other purchases and what not that we are not the kind of people to go on crazy spending sprees. and who spends exacct amounts anyway? But I am disapionted in Disney because now I wonder if It was a CM that stole my info....

Don't be disapointed in Disney... be disappointed in the jerk who jacked your numbers... If Disney, as an entity does it, then yeah, be mad at them, but not at Disney for some fool.

I had, years ago, gotten my check card info stolen. I deposited my check for work on a Friday, and monday I went to fix my car. It was declined due to no funds. Come to find out, $700 was charged in Jordan, in the middle east. $500 on a rental car and $200 on a restaurant.

First Union bank asked me if I had been to jordan, which I said there was no way as the flights there and back wouldn't allow me to make it from Friday to monday in time, and considering I went to miami that weekend. they reversed the charges 2 days later..

 

[carmie3377]

Sorry this happened to you. I used to work at a large bank and unfortunately we had multiple cases of fraud daily.

Regarding NOT putting your CC info on your KTTW card and using your credit card directly. I think I would feel safer putting my CC info on my KTTW card vs using my actual CC each time for the following: Your actual CC leaves your hand one time during the trip and that is to hand it to the CM upon check-in. Sure the card number could get stolen as it sounds like this could be the case with the OP. But, each time after that, the CMs handling your transaction don't have access to the number. I would think (and could be wrong so someone correct me if I am) that with your KTTW, that since it's all computerized, the CMs would have no access to your actual CC number, expiration date, and security code on the back. But, each time a CC is handed over to a CM such as a waiter, they can write down all the necessary information to make a fraudulent card as they now can clearly see the card number, expiration date and the security code. Every time I hand my card to a waiter, regardless of where I am, I fear of that happening. But, my only other option would be to carry large sums of cash around which I refuse to do. As I use to tell customers at the bank, if you loose your wallet full of cash, you can kiss that money goodbye. If you loose a wallet with card(s), sure it may be a pain but with the unauthorized charge protection that credit cards offer, you will get your money back.