My friends have an awful experience with
FL Tours, in the end, we decided that it was mostly the driver´s fault (Ahmed), since he charged $ 20 more that the agreed price, which our friends made sure was in their receipt.
The driver proceeded to tell FL Tours that the $ 20 was because they had made a grocery stop and then drove 15 min. away to pick up the keys to the house (both lies, since my dh and I had picked both sets of keys and we had their grocery list, so we went shopping before they arrived that night).
Also they never showed up to pick them up for the return trip, they had a time in their receipt, and FL Tours said the time was an hour later, and then proceeded to claim that they showed up at the house and our friends had already left, but my family was still at the house and no one showed up, only the taxi they were forced to call after the FL Tours no show.
After much emailing with FL Tours, and thanks to Disboards moderator Lewisc, they agreed to refund what our friends had paid, money that they say they have not yet received (as of 10 days ago, trip was in september).
Julie