Yes, if you use a cup and it is too weak on the largest cup, go down to the medium cup. It took me a while to figure out what cups I liked at what setting since I like a strong cup of coffee. I find the bold coffee is fine at the largest setting and the flavored and medium roasts have to be at the smallest or medium setting.
I have had problems with my brewer but Keuring customer service has always been wonderful. It took them sending me 2 new machines to get a good one but I have not had any problems with the current one.
If you become a fan of Shoffee in Facebook, they have contests every now and then and you can win things like K cups, mugs, shirts, etc. They also have great mystery bags that you can purchase and get samples of say, flavored, bold, decaf, teas, etc...