Where's your worst resort stay...

[laura12581]

GF on our HM last Sept.. we were downgrded from our honeymoon suite b/c of hurrican jeanne damage to sugar loaf. I had planned and saved for 2 years so this was a big disappointment, but you can't control the weather... You can control the attitude of many of the CMs who were rude throughout our stay.. Did not feel the Disney Magic at all!! We were treated VERY rudely when we asked why there was no credit on our bill on the last day-- 3000$ difference. The Concierge mgr yelled at me and then called to apologize for putting her foot in her mouth. She said we would receive a check... 3 months later and 2 letters to Customer Service and the GF GM, we got our money. I was one disappointed honeymooner though! We are returning for our 1st anniversary in Dec this year and are staying at WL in HM suite... hopefully we won't be let down!
Laura

 

[skiwee1]

Another one for a bad stay at the WL. The hotel was fine but the transportation was HORRIBLE. Yes, we complained but they only told us that we were one of many complaining and they would forward all of them. Never heard anything about it.

 

[bengalbelle]

OK now I'm getting nervous about our upcoming stay at WL with six responses so far saying they've had a bad stay there.

Our bad resort stay was Pop Century. We could hear everything going on in the rooms around us (toilets, TV's, doors closing, showers...). The first night we were there was windy and one of the large building signs was not properly secured. It sounded like a donkey braying all night long. AWFUL!

 

[HappyLawyer]

My worst stay were the tree house villas at the Disney Inst. The problem was with the villa and with the service i recieved during the check out. Disney made it right they ended up crediting my bill which was about 250.00 -this may seem like a lot but it was such a bad day and so many bad things happened i would need 5 threads to go over it all,

but.... is it just me or does it seem like the customer service at disney when you call into the res line has gone down hill, i get ops that are jsut rude rude rude

 

[G8RFAN]

Our worst stay wasn't really anything to complain about - we just won't stay there again - and that was CBR. We were located in a building about as far from the food court as you could get. The room was musty smelling and there was never the right setting in the A/C that felt just right. The drapery by the door would not close completely. Otherwise, the room was clean and housekeeping did a good job keeping up. I just think the problem with the musty smell was with the A/C unit. We had a nice diner at Shutters and the walk along the water albeit long was not bad. The place just wasn't our cup of tea overall. We are trying to stay at every Disney resort at WDW, and so far, I've noticed that we all have very different tastes, as some resorts I really like tend to get low marks by some here, and vice versa.

 

[FINFAN]

CBR....liked the room size, bright colors, but that's about where it ended. I knowFlorida has bugs, I 've been spending summers in Fl forever, and trust me, it's a LONG time...anyway....those centpede/millipede crawly guys were in our bathroom every morning...anywhere there was tile. Called front desk/maintenence each day...never responded. Getting our bags from the bell services was a hassle, and then to the next bellman for them to be brought to our room...why we needed to do this as a seperate thing I don't know .. CM way less than enthusiastic at check in, I mean, would a little eye contact kill ya? Bus service was really quite slow, and we have stayed at ASMU, DOLPHIN,WL, CR so have an O.K. sampling to compare with. Crowds at food court were not handled very quickly, and the sand fleas were brutal at the beach area (which was also kinda gross from bird droppings, but that is not the resorts fault) Anyway...next worst was WL...nasty room, mostly the carpet and bathroom... mousekeeping left all their cleaning supplies on our bathroom vanity(we returned at 10 p.m.)...again...gross, and the bottle of blue cleaning solution was in a plain container, a small child could have easily mistook it for a juice drink. Food court ran out of certain things daily, again, CM very grumpy at check-in, and there was no line when we arrived so it was not due to a crowd. We had a woods view, but calling it that was generous, but I guess it was not had it been standard. We had sent a package ahead and when we went to pick it up after we checked in, CM remarked that it would've been easier had we gotten it at check-in...ummmm, hello, we had surprises for the kids in there and didn't want them to see the box....we went to Fort Wilderness to see the petting zoo, and instead found about 60 irate guests who had also ventured over from the Lodge who had been waiting over an hour for a bus to take them back from FW to WL....I guess there had not been a boat either.
We loved our stays at CR, Dolphin and ASMU however....they were truly enjoyable.

 

[webprinter]

Our worst and only Disney resort stay was at the BCV. The room was filthy and didn't have soap or anything. It appeared that they gave us a room they forgot to clean after the previous guests. They came up and cleaned it, but the furniture was still very dirty and the kitchen was missing a lot of dishes and things. We haven't stayed in a Disney resort since that visit, afraid that we would get another dirty room. Considering what they charge, we expected it to be fantastic. We complained on our comment card also, but they didn't even call to apologize. Debby

 

[dreamflight99]

Truly...don't have a WORST Stay story. To put it in perspective, I could write something like: "THE WORST DAY IN WDW (FANTASYLAND), is BETTER than the BEST DAY at WORK (REAL WORLD!)." I just overlook everything, and thank GOD for the small blessings, (precious, treasured time shared together with Family, money to travel/spend at WDW, good health to enjoy all the parks have to offer, storms, sunshine...etc.).

Happy Memorial Day.

TTFN...DF99

 

[MouseClubMom]

All Star Sports. We had my Mother with us who is on oxygen and can hardly get around. We had booked a handicapped room and specifically requested one near the parking lot on the first floor. We arrived at 3pm (not realizing check in wasnt until 4pm) and they made us sit in the lobby for an hour waiting for our room and THEN it was on the 3rd floor as far away from the parking lot as you could get and nowhere NEAR the elevator AND it wasnt a handicapped room. We were told by the front desk that the hotel was sold out and they couldnt move us. I was furious and called my friend who was at the time a Front Desk manager at CSR and she arranged for us to be transferred to her resort the next day where they completely came and picked up all of our stuff while we were at the parks and then upgraded us to a nicer room. All Star was a worthless place to stay!

I will NEVER EVER stay at the All Stars again. I felt like I was at a Days Inn. Blech!

 

[bubba73]

We stayed at the Hotel Royal Plaza once and when we got back from the parks one day, one whole side of the wall was dead with out power. I went down to the front desk and they told me that there was a problem with the room above me. So they offered to transfer me to another room. We went from a standard low level room to one of the rooms more than halfway up the tower that had a loft and an extra bed for one of my kids. Had a great view from the room and of course, we didn't have to pay any extra for their problems or the upgrade. It was a great trip.


19 day dance

 

[vhoffman]

My Worst Stay was at WL!

I have a whole thread about it called "Miserable Stay at WL". Funny, the complaints I had were about the same as those on this thread. However, I was flammed so bad from "WL Lovers" that the mods had to close the thread. Wonder why those who complain about WL here don't receive the same treatment?

Basically, my bad experiences were--

1. Check in. Took over 50 minutes with no line in front of or behind me. The cm acted like she could care less.

2. Room so small as to be a joke. Four people crammed into that little room, we could have done as well at a mod or value and saved the money. Plus the room had an "off" odor which never went away, even though we left the patio doors open all day.

3. Mousekeeping was plain rude. Despite DND on door, they pounded on the door every morning about 8 am. I asked them politely (why I was polite I don't know) to please come back in about an hour. As they walked away, I heard one say to the other (obviously loud enough for my benefit) "does she think we have all day?" Well, when I'm paying around $300 a night for a room, I shouldn't have to adjust my schedule for the staff's convenience!

4. Noisy!!! Others refused to believe it, but I have no reason to post this if it weren't true. We were on the sixth floor. There's a very noisy restaurant on the first floor which opens into the lobby--no walls seperate it from the lobby. The noise from that restaurant drifted right up into our room. They were open from about 7 am to 11 pm, so if we wanted to sleep during those hours we were sol.

5. Transportation was terrible! It seemed we always needed at least two buses, or bus to monorail or bus to water taxi or whatever. It took so long to get from place to place (that's when the buses showed up!) we finally ended up taking-and paying for-taxis just so as not to spend half our vacation riding around in buses, etc.

Our best trip was at the Polynesian. We thoroughly enjoyed our stay there. If we ever go back, we will stay only at a monorail hotel. The convenience of transportation can make or break a trip. However, we are considering staying offsite next time. We got a great deal at a Marriott 2bdr, 2 bath plus 2 theme park tickets for $980 total for 5 nights. We figure with a rent car we could just drive to TTC and connect to the monorail from there. Sure beats cramming 4 people into one room!

 

[Grumpy92]

Disappointing experiences:

Stayed at CBR for thanksgiving. It was a family get together and our first time at CBR. Room was as far as you could get from the food court and pool, it was in major need of rehab and the bus service was terrible. We finally gave up and just drove our car. The theming for us was not that great either. Needless to say it was our last stay at that resort.

Have been disappointed numourous times at the values. The worst was at the AS sports. Had to wait in a long line at c/i. Took us a half hour to get through. Go to our room where the carpet was wet and the bathroom was not very clean. Wont go into the detail of what was left behind by the previous guest in the bathroom. I wanted to switch rooms but the idea of waiting in that line again was just too much. Late at night there seemed to be a constant stream of children racing up and down the hallway. Guess that had numourous room that were separted. We stayed one night. On previous stays at AS it always seems to have youth groups who insist on practicing early in the morning and late at night. Needless to say we no longer stay at the Value resorts.

 

[disneyfan3]

I appreciate dreamflight 99's positive attitude but infortunately that doesn't help make the disney hotels better. That is probably why disney doesn't work too hard to improve their service because they know there are diehard disney fans that will spend ridiculous amounts of money for basically rotten service.
We need to speak up about poor service or it will just get worse. That is why we shouldn't flame anyone for telling us their bad experiences. Sometimes I can weed through certain threads and can tell that some people just like to complain about everything and then there are really bad trips. I appreciate hearing the good and the bad. Thanks for listening.

 

[Alicnwondrln]

Truly...don't have a WORST Stay story. To put it in perspective, I could write something like: "THE WORST DAY IN WDW (FANTASYLAND), is BETTER than the BEST DAY at WORK (REAL WORLD!)." I just overlook everything, and thank GOD for the small blessings, (precious, treasured time shared together with Family, money to travel/spend at WDW, good health to enjoy all the parks have to offer, storms, sunshine...etc.).

Happy Memorial Day.

TTFN...DF99

wow your are lucky
i have only had 1 bad stay at the Cr along time ago
i think its if people dont let disney know when things are bad they dont get fixed and they dont seem to have a way to solve customer service issues consistently and in a timely manner
i just thought it would be fun to share "horror" stories
you read the stores here of people have awful stays and disney does the right things but more often than not they dont
there a business and they are in it for money and the magic

 

[milmore104]

Our bad experiences aren't due to CM but by fellow guests. I don't know if you all have read my post about my 16 month DD getting hit in the head by a football by a very rude guest but that would top my disappointment list for All Star Sports. On the same trip at the resort we also saw some very intoxicated men at the pool side bar start to swear and then throw punches at each other. And last but not least a mother walking around the pool and dropped her cig. next to the pool didn't put it out just dropped it and walked away. I mean kids are running around w/ no shoes. We'll it takes a LOT for DH to get anagry and he will NEVER stay there again!

 

[bavaria]

Well after 100-150+ stays, there have been a few hiccups, but most I can chuckle over now. There was the time that the valet lost my car for 2 days, or the time that I took a last minute trip tacked on to a business trip and mailed some vacation clothes ahead. The hotel didn't accept the package, and I was left with black suits for a 3 day trip until I could go buy something to wear. Best oops though happened at a value resort several years ago.

I had a one night reservation, moving offsite the next day. Checked in early around 7am, and went to my room. On leaving my room, I left my key inside, and immediately went to the desk to get a new key, realizing that they would escort me to the room to check my ID to verify that I should indeed have access. I received the escort, but nobody checked my ID, which is not a good guest security policy.

On returning to my room later that day, I had several messages which were not for me. This often happens at Disney resorts, and I chalked it up to confused family members dialling the wrong room number.

Around 11pm I was awakened by a family trying their key in my door, which also happens quite often. I waited for them to realize that they had the wrong room, but it became apparent by their loud voices that they were checking in, and that their key packet did indeed list my room number. I turned on the light so that they could see that someone was inside.

Instead of leaving to return to the desk and get a new room assignment, this family appeared to go crazy, shouting, pounding on the door and window, and actually seeming to throw their suitcases at the door. At this point I called the operator to request security come and remove them, as I was not about to open my door to this group.

The operator called me back less than a minute later, and said 'Ms XXX I'm going to stay on the line with you until security arrives - I can hear them shouting and I am concerned for your safety. Please don't open the door' At that point, I thanked her and said, 'I am not Ms XXX, and by the way, I had several messages for her earlier' The operator looked up my name, and the computer showed that I had checked in at 7am, but someone had checked me out at 11am (the time that I went to get a key for my room). Together, we determined that the front desk had mistakenly checked me out, and mistakenly checked the previous occupant of the room back in.

All this time, the family is still going crazy outside, and I finally hear security arrive. The operator tells me that she is going to hang up now, and will sort out with the front desk about having my name on the account.

Well, the familiy is escorted away, but now there is new pounding on my door. It's the night manager! He wants me to get dressed and come to the front desk and explain myself, since I should not be in that room!! Since it's now around midnight, and it is apparent that the front desk has created this situation by mistakenly checking me out and checking a previous guest back into the room, I refuse to go to the desk to deal with this. The night manager leaves, angry with me, and I try and go back to sleep.

The next morning I went and asked for the manager on duty. When I introduced myself, she said very sheepishly that she had just been reading the night manager's report, and realized what had happened. They did invite me to stay one more night with them, at no cost.

During my years as a manager in the front office of hotels, I saw this happen on occasion (checking a guest out in error, and checking someone else into the room) That helped me to figure out what had happened in my situation, and made it easier to accept. Mistakes do happen, and even Disney does make them! But I could definitely have done without all of the banging and pounding in the night, and it was sad that the night manager contributed to the situation rather than trying to solve it.

 

[Jen D]

Enjoying the thread... I've been very lucky to never have had a bad resort stay, I hope my luck holds out because unfortunately I'm one of those people who isn't great at getting satisfaction... I fume a lot to myself and can lose my temper if I feel I'm being dismissed. I just hate confrontation. I'm lousy at it. While overall our last stay at the Poly was excellent there did seem to be a fair share of unmagical cms, which I think only really gets in the way of my fun if I have something I need help with, and luckily I didn't. There were also a huge number of wonderful cms too, and so I mostly remember the good ones.

Sorry for everyone's less than magical stays.

 

[Bimmy56]

Worst stay ever (non-disney resort) 1982 -Very 1st time at WDW - excited beyond belief. Later flight, delay getting rental, got lost trying to find pre-paid hotel in Kissimmee. Got to hotel around 10:30 p.m. with 5 year old and toddler. Hotel completely full despite having paid in full. Took a while, but hotel finally found a room on International Drive in Orlando. Hunt for new hotel at 11:30. Next day cannot go to Magic Kingdom yet because must check out of Orlando hotel and go back to Kissimmee hotel to check in.
Both daughters manage to get stomach flu during 4 day trip. Time spent in MK and Epcot - 1 1/2 days of 4 day trip. This experience leads us to promise - only Disney hotels for us from now on.

Worse Disney resort experience - Late night, early morning neighbors partying on landing of Pop Century. Beer, laughing and screaming at 1:30 a.m. by a group of 10-15 people outside door on landing. These were adults with children, not teens.

 

[dreamflight99]

I've just never experienced a terrible stay at WDW. Perhaps if I DID, I would follow the proper process and complain accordingly. Yet, everything always seems to run smoothly. Perhaps I'm just easy to please, or expect nothing (and therefore am always surprised!). I feel deeply for those whom have posted such horrendous accounts of nightmarish stays at Disney resorts. I hope they have received remuneration (to their satisfaction) where deserved. I do not overlook problems, but tend to "go with the flow" and avoid permitting any "minor" glitches to ruin my experience. Some things in life are bound to happen, we're all only human. I'm not expecting anyone else to share my disposition. But, everyone's entitled to their opinion. And, that is my .02 for this topic!

 

[Buzz2001]

Never a bad stay here either. I enjoy some more than others but nothing I ever needed to write/call to complain about.