When I go in March it will be my third time staying there. I have never had any problems what so ever with the hotel, rooms, cleanliness and the management. I have been treated very well every time Ive been there, we usually get the family pass on ART and the busses are clean and are always there within minutes of what the schedule says....One time the jacuzzi was down but they gave us passes to use the hotel next doors hot tub which was only across the parking lot. I thought that was very nice of them! As long as I keep getting GREAT rates from them (more $$$ for the fun stuff), I wont stay anywhere else...