Where to send a complaint/concern to WDW foodservice?

[Nancyg56]

Um, b/c they have for the past 2 years??

There were also a lot of complaints from parents who did not mac and cheese. PB&J and chicken nuggets for their kids. The price has stayed about the same in the past two years as well. The plan for children is very inexpensive and if you do choose to save money on the plan you are choosing to accept what is offered on the plan.

We did not give our DGD the jello, and there was still plenty for her to have. We used snack credits if she wanted something else or purchased it for her, the same as we would have done for ourselves if we wanted something not covered by the plan.

This plan is not going to work for everyone, nor is it meant to. My DH does not want it again because he was too full to eat for a week after we got home .

 

[Nancyg56]

Look guys, not sure why everyone seems to be jumping my case over all of this. I am only stating my opinions.

I THINK that Disney was crappy to limit the childrens choices SO MUCH all of a sudden. It is not just the deserts which is what you all keep bringing up. The plates of food are limited.. Like I said he loved the grilled chicken he got at Spoodles and WCC last year but now those are gone. My son is not a fruit and veggie lover and I just wish that like the previous 2 years he could pick other things besides salads and such that he will not like.


Like I said, we will still go and enjoy our trip and not love going any less..but I still will always feel the same way about the crummy kids choices they suddenly have choose to give.

I apologize if I offended you in some way, that was not my intention.

I was really trying to point out that while you feel that that the options have been decreased, my family felt that the selection offered to my 5 YO DGD at all of the TS restaurants we visited was varied and there was always an option that she enjoyed. She enjoyed good meals at a very reasonable price. The CS options were more limited but because we were flexible she always had more than enough, and we did not go without either.

The menus seem to change frequently and may have nothing to do with the plan but may be responding to a variety of challenges that every establishment deals with. I have often wondered if TS restaurants have added appetizers and desserts to their children's menu because kids had been allowed to order those selections from the regular menu. If one is paying $11 for a child and the appetizer is $7 and the dessert is $7, add the meal....it just does not make sense. The children's appetizer and dessert selection is about the same as any other restaurant. We generally see ice cream with chocolate sauce, and she was able to choose more than that.

 

[bicker]

I have often wondered if TS restaurants have added appetizers and desserts to their children's menu because kids had been allowed to order those selections from the regular menu.

I think we can accept that as assuredly the case. At first there weren't specific child appetizers and dessert -- then shortly thereafter there were. It is clear to me that that was a direct reaction to the fact that people were using the Dining Plan in a manner Disney didn't foresee, and so they took action, as provided for in the terms and conditions, to rectify their oversight.

If one is paying $11 for a child and the appetizer is $7 and the dessert is $7, add the meal....it just does not make sense.

Yes, that's spot-on. The numbers just don't work out with such generous choices, given how insanely inexpensive the child meals are. I think the priority for the majority of young families is affordability.

 

[Nancyg56]

I think we can accept that as assuredly the case. At first there weren't specific child appetizers and dessert -- then shortly thereafter there were. It is clear to me that that was a direct reaction to the fact that people were using the Dining Plan in a manner Disney didn't foresee, and so they took action, as provided for in the terms and conditions, to rectify their oversight.

Yes, that's spot-on. The numbers just don't work out with such generous choices, given how insanely inexpensive the child meals are. I think the priority for the majority of young families is affordability.

I agree. I remember taking my family to Disney almost 20 years ago. There was not DP and our food budget was off the charts. Today my DD can take her family and they can plan their meals according to their taste and not worry about picking a restaurant according to price.

The CS options were all the same and I did not want to eat another hot dog or hamburger for a long time. I don't remember any children's menu and cannot remember any dessert choices. The prices were fixed adn you could not break up the "basket", so if you wanted another burger you ordered fries and a soda with it. Much better today

 

[DonaldsDaisy]

TheDisneyBunch
I have to say I agree with you. I personally don't have to worry about the children’s menu yet but I feel that the menu is very limited. Disney could easily find a solution to make all parents happy. I think that they should offer the SF Jello as well as cookies in every CS.
As far as price go, yes you are getting a good deal for what you are paying. I also want to point out that all members of your group must purchase the dining plan. So therefore you do not have a choice. For adults it is a great deal especially if you like your food. Many people are only able to go to Disney because of the free DDP offer. These people save for the entire year just so their children have a nice vacation. Everyone has a different income and for some buying meals out of pocket just isn’t realistic.

I also want to say I am not one to but into the petty little arguments/debates on this board but I just can't understand how people can be so down right mean and judgmental toward others. We all have our opinions, we all have the right to state our opinions but maybe in the wake of such a horrible week where 32 innocent people where murdered we can find it in our hearts to be understanding of each other and instead of judging each other support each other. After all we all have the same love on here and that is the love of Mickey. (OK, I stepped down of my soap box)

Now I got to go feed DD some rice cereal with apples. Hmm, yummy!

 

[bicker]

I also want to point out that all members of your group must purchase the dining plan. So therefore you do not have a choice.

With every reservation you have a choice whether to purchase the Dining Plan or not.

Everyone has a different income and for some buying meals out of pocket just isn’t realistic.

For folks with financial limitations, the best bet is as others have suggested, aim for mostly CS, and pay out-of-pocket. No question that Disney is an expensive place. I've taken it on myself to help my brothers afford the hotels and meals and admission for their children, as much as they let me. Even despite my assistance, we still have to acknowledge and recognize their financial limitations, and forgo some things that are just too expensive.

 

[DonaldsDaisy]

With every reservation you have a choice whether to purchase the Dining Plan or not.

For folks with financial limitations, the best bet is as others have suggested, aim for mostly CS, and pay out-of-pocket. No question that Disney is an expensive place. I've taken it on myself to help my brothers afford the hotels and meals and admission for their children, as much as they let me. Even despite my assistance, we still have to acknowledge and recognize their financial limitations, and forgo some things that are just too expensive.

I don't agree with this, some people feel that the DDP is a better bang for their buck. Especially if it is free DDP. Personally, I would never or could ever eat CS for an entire trip. I just perfer something different each meal. For some it doesn't make a difference. I don't feel that folks with financial limitations should be told if you don't like it pay OP. None of us should be forced to eat crap if we don't want to. Lucky you that you have the financial means not only to take your own trips but help your brother.

Bottom line, everyone has different opionions and make different choices based on what is best for them and WE should ALL respect them instead of be so insensitive. Maybe instead of saying something negative say something positive. I don't mean to sound all upity(sp) but come on people.

Oh, and people paying OP for meals is still going to give you the crappy CS meals. SF Jello is SF Jello. Paying OP or with the DDP it is still is the nastest stuff out there. (IMOP)

 

[bicker]

I don't feel that folks with financial limitations should be told if you don't like it pay OP. None of us should be forced to eat crap if we don't want to.

I'm not sure what you're saying here. Are you suggesting that Disney charge people different amounts based on income? Barring that, it is an inevitable reality that paying more will get you more and/or better. This is a hard-and-fast reality of our society, and WDW just reflects that reality.

Maybe instead of saying something negative say something positive. ... SF Jello is SF Jello. Paying OP or with the DDP it is still is the nastest stuff out there. (IMOP)

I think you might want to take you own advice! Seriously, this whole discussion exists solely because someone wanted to say something negative. I think the OP has a right to do so, and all those replies, both in favor of the OP's negative comments and in favor of what Disney offers are appropriate and constructive. I think folks need to understand that the "positive" perspective is not necessarily the one that they themselves agree with.

 

[NMW]

I just want to add that the kids choices are really BETTER than they were during our Oct 2006 trip. We were a family of 5 with one child an "adult" and two children "kids" on the DDP. Our trip coincided with Disney's official launch of the "healthy kids meals"

They had the 3 meals in the Mickey head plates and 2 other choices at all the TS places we ate at. CM's refused to do subs anywhere. For instance, at SCi-Fi my DD could get a burger but it came with apples. I asked for fries and was told flat-out "no." When I asked why, the CM just sighed and asked if I wanted to talk to the manager. I didn't, and asked if they had been getting a lot of complaints about the new "healthy" menus and she sighed again and said "You have no idea." These choices were the same at every TS place whether we used the DDP or not. We paid cash OOP at SCI-FI for example and still couldn't get fries instead of apples. We paid cash OOP at Brown Derby and Mama Melrose and it was they same thing. I bought my two younger kids adult desserts at both Brown Derby and Mama Melrose because the "all in one" meals they got included their desserts-I think it was low-fat yogurt or apples.

Also, NONE of CS places we ate at would give fries instead of grapes/carrots. I had to argue for sodas. I completed two online surveys upon returning home and told Disney that their kids meals were with out a doubt the very worst part of my trip. Shortly after our trip Disney re-vamped the kids TS menus AGAIN and put back some favorites and I've read that both TS and CS places now allow subs of fries, and soda. They also removed some things all together-any one remember Just Dip it? It was a "dinner" of a small serving of raw veggies and low-fat dip. I believe low-fat yogurt was the included "dessert."

If I had know about this "healthy" launch, I may not have bought the DDP. Or, I may have bought it and just supplemented it by buying other items like I did. Besides desserts at TS places, I bought my younger kids fries, onion rings and carrot cake at CS places. I bought them burgers at CS places when they hated the choices. (sometimes the CM's just let me use the CS credits for this, even though I was willing to pay)

I still think the DDP is a good deal, and it's even better now that Disney improved the kids choices. However, I don't think it's an all-inclusive-you don't have to spend any $$ OOP plan. It doesn't include 3 meals a day. TheDisneyBunch-how do you plan to spend no extra $$ OOP? Also, you absolutely can buy your child the adult plan! You have to "up" him in age and pay the adult ticket price. I know for a fact you can do this, because I have done this for our May 08 trip at the POLY! The CM's said "no problem."

So, in short Disney's kids choices have not ALWAYS been better during the last two years. Hope that makes you feel better!

 

[quiltymom]

Seriously, this whole discussion exists solely because someone wanted to say something negative. I think the OP has a right to do so, and all those replies, both in favor of the OP's negative comments and in favor of what Disney offers are appropriate and constructive. I think folks need to understand that the "positive" perspective is not necessarily the one that they themselves agree with.

I've been biting my cheek a lot reading most of the posts. Yes, I did originally post this thread, but mostly because I wanted to find out where I could write WDW concerning their choice of a artificially sweetened jello as the sole choice for kid's desserts. I know that by doing so I did leave it open for further complaints, but I had no clue it would turn out the way it did. For that I am sorry.

Yes, many are unhappy with the DDP & it is their right to do so and yes, they can take it or leave it. We are using the DDP because in the long run it will save us money and our choosing to do so is not dependent upon whether or not we can substitute the sugar-free jello for something else. We'll do it, and if no substitutions can be made, just give the jello away to someone else in line. Simple as that.

And after this post, I will unsubscribe from the thread since I did receive the information I was looking for. Thank you!

 

[cdtommie]

My wife and I ask for the kid's jello when doing a CS since those prepackaged adult desserts taste like crap. To each his own I guess.

 

[bicker]

... I did receive the information I was looking for. Thank you!

Your welcome!

 

[bicker]

My wife and I ask for the kid's jello when doing a CS since those prepackaged adult desserts taste like crap. To each his own I guess.

I loved the carrot cake, and the chocolate cake. Better than anything I typically eat at home.