Where do I make my disappointment known???

[ZebraDomeCrazy]

Hi all. Just got back from a great week at Akl, with the standard dining plan. We are seasoned Disney vacationers, Dvc members, etc.. We always use the dining plan, and include at least one Signature restaurant for the trip. We are happy that now we are given the choice of a salad/soup, etc, instead of dessert for a table service credit, and think that was a long overdue change to the plan. Disney has not only made that adjustment to their signature restaurants, but this trip we went to our favorite, Narcoosees, and we're very disappointed to find out that they had changed their menu to NOT include their signature dish of Surf and Turf! In addition, they wanted to charge $27 for the side of a lobster tail!!! If Disney is taking two table credits for this meal, how can they not include our sides? So, now that we are home, we received several questionnaires via Email. There were many questions related to dining and dining plans, but no place to make a comment to complain about the Signature credits. There were a few places they let us type in comments to praise our experiences, and cast members, but no where to make a complaint. Does anyone know where I can reach out to Disney directly regarding the dining plan. Please understand we are Disney fanatics, and absolutely love our home away from home. I have accepted many price increases over the years, but now it seems like we are actually getting LESS for our money. Thanks for listening, and directing me to any official email that I might reach out to. Thanks! Jane

 

[jon18uk]

No other Signature restauant had a $75 entree, the maximum at Yachtsman & Cali Grill are $59, so I was not surprised when the lobster tail was relegated to an addition. Its not a side I would ever expect to be includes if listed as a side. Its like when you order an extra patty for a burger or an extra side of ribs at a BBQ. I would expect a vegetable or similar on the plate with the steak but any additional meat portions are chargeable sides.
The cuts they are making at WDW currently are not good (supposedly due to Shanghai going overbudget) but I would complaining more if the plate of food got smaller without the price going down.

But if you want to complain to Disney, email wdw.guest.communications@disneyworld.com