When to Request an Allergy Cleaning?

[SarahC97]

I need to request an allergy cleaning for our room at AKL next month. I emailed disability services to ask about this and I'm confused when this request should be done. Their email said: "To request the specifically targeted cleaning for your allergens and sensitivities, please contact our Reservation Specialists within 48 hours of your arrival at (407) 939-1936."

Does that mean I need to call to request this 48 hours or less before I arrive or before that? I am very confused about it for some reason!

 

[CarolynFH]

I need to request an allergy cleaning for our room at AKL next month. I emailed disability services to ask about this and I'm confused when this request should be done. Their email said: "To request the specifically targeted cleaning for your allergens and sensitivities, please contact our Reservation Specialists within 48 hours of your arrival at (407) 939-1936."

Does that mean I need to call to request this 48 hours or less before I arrive or before that? I am very confused about it for some reason!

48 hours or less before you arrive.

 

[Have3Kids&aHusband]

I have called the resort directly to request deep cleaning and it was more than 48 hours ahead. Also when requesting the deep cleaning at the WL the cast member asked if we wanted the deep cleaning in my sister's family's room too, which we said that would be great since the kids would be hanging out in both rooms. I also called the resort directly once Yacht Club allowed pets in certain rooms to request a room that doesn't allow pets due to our children being allergic to dogs and requested the deep cleaning at the time too. So for us we have found calling the resort directly has helped.