When should a resort reservation (package) disappear off my MDE account?

[Childs1stTime2Disney]

Long story I cancelled a reservation online for a package, because I had changed the dates (did this on the phone since it could not be done online) and for some reason the emails I had gotten had some incorrect info on them. After trying to work it out with them over the phone, and still getting incorrect emails, I cancelled it online. How long should it take to disappear off my MDE account? Silly me, thought it would disappear immediately. I want to rebook all the same package, just wanted to start fresh since they kept having glitches with the changes I made. But I need it to be gone before I rebook. So when should that be gone? It's dreadful calling them, always so confusing when changes need to be made.

And do you get a confirmation email when you cancel a package?

 

[dansdad]

Silly me, thought it would disappear immediately. I want to rebook all the same package, just wanted to start fresh since they kept having glitches with the changes I made. But I need it to be gone before I rebook. So when should that be gone?

It should be immediate. However, I had a cancelled phantom reservation show in MDE for 6 months.

And do you get a confirmation email when you cancel a package?

I'm 50-50 on getting confirmation emails.

 

[mgrayar]

Try logging out and back in.

 

[Childs1stTime2Disney]

Try logging out and back in.

ugh, did that 3 times. Still there, only the cancel reservation button next to the reservation number is no longer there. So frustrating, just to have to call them back again and now straighten THIS out when I cancelled it because they were having so many glitches in the emails I got after they changed the dates for me.

 

[Childs1stTime2Disney]

It should be immediate. However, I had a cancelled phantom reservation show in MDE for 6 months.



I'm 50-50 on getting confirmation emails.

Darn it, half hour later, log back in and out a few times, still there....

 

[PrincessArlena'sDad]

Try calling the technical support number, not reservations. They should be able to clear it out for you, then you can book online (at least once the website is up and running again).