When does the CM at Poly Concierge contact you?

[luckytso]

Hi,

I have already made the deposit to stay at Poly Concierge for next Feb.

Do they usually contact the people who will be staying there? If so, when are they supposed to contact the guest?

I am trying to figure out if I should initiate the contact to see if there is anything we would like to do during the vacation. Generally, I would like to go with the flow since I have 2 little kids. However, it is good to know that they are there to help.

Thanks for any input.

Also, can someone confirm that there will be a refrigirator in the room?

 

[jel0511]

Usually around 90 days, they will mail out a personal itinerary to all concierge guests. Then they usually call around 60 days to see if they can be of any assistance. That's what happened when we stayed there last Dec. There is an e-mail address to contact them, I don't remember it, but it's on Tikiman's website http://tikiman2001.homestead.com/index.html . When are you going?? We'll be there the same time as you, we're checking in on 2/15. And, I'm also from NJ, the Princeton area!!! OOPS!! Yes, there is a refrigerator in the rooms, it's located in the armoire next to the tv.

 

[Hsminnie]

We are arriving Dec 12th and received our phone call three weeks ago and our Personal Vacation Itinerary early last week.

 

[poohlvr]

Hi - (fellow jerseyans!)

I'm staying at the Poly Conceirge Jan 4-11. I had also paid my deposit, and when it got to 60 days prior to my check in, I still had not heard from anyone in Conceirge! I had read all these great things about them helping w/PS arrangements, etc, and I wound up making them all on my own.
I did email the address that is posted on this thread, on about November 6th. I heard back from them on the 11th (through email), very friendly, saying they were "sorry" I had not received my personal itinerary form, and they would send me another, as well as I should feel free to email them any requests. I immediatly responded, thanking them for answering, and outlining the two requests I had (Smoking room, and possible help with securing Cindy's breakfast)... well, I haven't heard from them nor have I received the Itinerary in the mail as promised.(although at this time, I'm not sure of what it can offer me since I've done everything myself) I did get a return receipt from my 2nd email just this evening... 5 days after I sent it. I guess their busy. I know I'll be happy once I get there, but now I questions spending the extra $$$ for Conceirge Service. I thought the personal attention would be included in the price, and not just an "if they have the time" type of thing......

just my thoughts...

 

[luckytso]

Thanks for all your posts. We are going 2/9-2/16. Lori, I think you helped me out last time with some questions regarding Poly vs. GF. I think we will see you there.

Poohlvr, I hope the concierge will not disappoint you, please update us after you come back.

Thanks again!!!

 

[Chazman]

Luckytso,

Heres the Poly Concierge e-mail address:

WDW.Polynesian.Island.Planning.Office@disney.com <WDW.Polynesian.Island.Planning.Office@disney.com>

Hope your trip is Magical

Mahalo

 

[bellisima2002]

I found it funny that someone else on this board is from the Princeton area, our family too, Montgomery area!!!!