Well, I didn't make up the procedure--Disney did since the CM's had a whole bunch of cards all ready to go with the date printed on it--I would assume they're given out on a fairly regular basis so I'm not sure what all the hoopla is about on this thread.
Youre right, you didnt make up the procedure, Disney does. The problem is, youre not really sure what their procedure is in this situation. Youre assuming you do, but just like the rest of us, youre not sure.
Just because there are a whole bunch of cards already printed doesnt mean that they are just given out on a fairly regular basis without regard to when or why. There may be (and probably is) a policy in place that governs when to issue FPs to guests, and the circumstances of your ride disruption may not have fit the policy. Therefore the CMs were reluctant to issue them. For example, maybe the policy says that the ride has to be down for 15 minutes. According to your original post, you were inconvenienced for just over 10 minutes, so your disruption wouldnt qualify, therefore no FPs are automatically given out.
Until you know exactly what the policies and procedures are that govern this kind of situation, you really have no right to make demands of the CMs. For all you know they were doing their jobs as they were trained to do.
Again I don't agree with the "They don't owe me." statement. Would you say this about any other service based company that didn't live up to what they offered you? If the plane you were flying on to get to WDW need to land for a repair, wouldn't you expect the airline to do something to rectify the situation?
Yes, but they dont. And comparing an airplane needing repairs to a 10 minute ride shut down is not quite the same thing.
I've been on a plane that was delayed because there was no air-conditioning. The airline boarded the passengers and we sat there for over an hour while the technicians tried to fix the air-conditioning. Finally, the airline decided to deboard us and bring in another plane. No sooner was everyone off the plane then we all boarded the same plane again and took off...still with no air conditioning on a 3.5 hour flight (Denver-Phila) in the middle of July.
There was no compensation of any kind offered nor received by those who requested it. Believe me, the time I lost on that plane was worth a whole lot more than the approximately $1.40 the OP lost as a result of her wasted time. As far as the airline was concerned, it was out of their control and so not their responsibility. At least Disney recognizes that at times it is necessary to give something (as evidenced by the "whole bunch of cards already printed up" the OP saw) to their guests to keep them happy (although evidently not as often as some people would like).
why?? because your paying $70 plus dollars per day per person in your group to enjoy the day. That is the whole point.
When was the last time you had to pay per day to break down on the highway
OP was 100% CORRECT. Yes rides break down and yes that is acceptable but when you are a paying customer you should be compensated.
case closed
I doubt that the case is closed. There are far too many people who disagree with your statement that the OP was 100% right.
You've admitted that rides break down and that it is acceptable. Then why do you need to be compensated for something that you admit is acceptable? Disney has, in the past, given FPs to people when these unforeseen events occur, but in all reality they don't have to do anything. Just because they have done so in the past, doesnt give anyone the right to DEMAND that they continue to do so. As to the fact that you deserve it because you paid $70 to get into the park, thats irrelevant. Try paying $60 at Six Flags and have them tell you sorry when their rides malfunction.
Life is full of minor (definitely where a 10+ minute ride malfunction falls, and major disappointments (getting sick and not being able to go at all). Being able to handle the minor irritations in life without feeling a need to "get mine" is a huge part of what is slowly being eroded from our society.
- they aren't asking for anything that WDW couldn't easily deliver and deliver with little to no effect on the rest of their operation!! They just want what they already paid for!
But thank heavens, I am still here to talk about it. 
We have been on Test Track too many times and waited when it stopped, they should be able to give a fast pass without a specific return time.
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