When Disney bites, bite back!

[goofyernmost]

Thats funny, the original poster came here and stirred up an argument and hasn't been back. Someone should lock this.

What for...it's just a discussion. I haven't read any anger in any of the posts to this point.

 

[DWDude]

If they let you in for free, I would agree with you but the fact of the matter is that you pay to enter a Disney park so they do owe you something. Every situation is different but Disney does have obligations to its paying customers.

I don't ever recall hearing or reading about any guarantees from DW. Is there something written on the tickets? Has a CM ever mentioned a guarantee to anyone? I have been disappointed on previous trips when a ride or attraction is closed or breaks down, but I’ve never assumed Disney owed me anything because of it. I think Disney does a great job of satisfying the paying customers. That is why I continue to go back to WDW. I think people are more demanding than ever.

Hey, Daddy, I want an Oompa Loompa. I want you to get me an Oompa Loompa right away.

 

[declansdad]

I don't ever recall hearing or reading about any guarantees from DW. Is there something written on the tickets? Has a CM ever mentioned a guarantee to anyone? I have been disappointed on previous trips when a ride or attraction is closed or breaks down, but I’ve never assumed Disney owed me anything because of it. I think Disney does a great job of satisfying the paying customers. That is why I continue to go back to WDW. I think people are more demanding than ever.

Hey, Daddy, I want an Oompa Loompa. I want you to get me an Oompa Loompa right away.

Are you seriously saying that when you pay for a service, the company has no obligations as to the quality of that service?

We aren't talking about demanding to be compensated for every little thing, we are talking about a company providing good customer service. A 10 minute delay doesn't warrant compensation of any kind but if you have to be evacuated from the ride before it finishes, it would be nice for there to be some kind of acknowlegement. For some people that may mean a FP for others it may simply be a CM saying sorry for the inconvenience.

 

[DWDude]

Are you seriously saying that when you pay for a service, the company has no obligations as to the quality of that service?

I never wrote that, you did.
I wrote, "I think Disney does a great job of satisfying the paying customers. That is why I continue to go back to WDW."

And yes, I was serious about what I wrote.
There is no need to get personal on this board.
Thank you very much.

 

[HolliePoppins]

This thread reminds me of why I do not post here very often anymore. If you do not like what the OP stated MOVE ON.

 

[declansdad]

I never wrote that, you did.
I wrote, "I think Disney does a great job of satisfying the paying customers. That is why I continue to go back to WDW."

And yes, I was serious about what I wrote.
There is no need to get personal on this board.
Thank you very much.

1. I haven't said made any personal remarks onywhere on this thread. I have been trying to talk in general terms and people keep looking for the minute parts of the argument.

2. I haven't said Disney hasn't been doing a good job. In fact, it is just the opposite, they do a tremendous job. That doesn't mean they should stop trying to improve. Companies should always strive to go the extra mile for their customers. That is what creates loyalty.

3. Your post said that you don't recall seeing or reading about guarantees from WDW. I was asking you to explain if that meant that you don't believe that they have an obligation to you because of your purchase.


People don't buy things, they buy expectations about services, performance, and quality.

 

[k_null81]

Not sure if anyone has said anything about this but when we went to Universal in the summer of 06 they were charging for the fast pass on top of the admission price. We use to go to the World & the Studios but quit going to universal due to the change in Fastpass. If they quit charging for the fastpass please let me know!

hate to sy it but universal has been doing this for a while, cept they just load u up again right away, at least that has alwyas ben my experience there, we havent been in a couple of year stho. it may have changed

 

[cmwade77]

Not sure if anyone has said anything about this but when we went to Universal in the summer of 06 they were charging for the fast pass on top of the admission price. We use to go to the World & the Studios but quit going to universal due to the change in Fastpass. If they quit charging for the fastpass please let me know!

My understanding is that they have to charge foe the service, otherwise it may violate Disney's Patents, I am not exactly sure how all of that works though.

 

[Mr Man]

In this thread, there seems to be a lot of speaking ex cathedra on behalf of the man himself... Luckily, I have the tie-line for Walt's Apartment, and the Wayback machine so I can give him a call and see what he says, I'll have Mr. Peabody do the transcription.

Me - Hello Walt, it's me again, Enderikari, calling from 2007.

Walt - Hey Ender, long time no talk, you still overseeing the magic of Disneyland?

Me - For the last time, I am at your parks in Florida, Roy built 'em for you.

Walt - Fine, fine, I'll believe it when I see it. So what can I do for you?

Me - Well, there's a debate raging on the internet ___

Walt - Wait, what's the internet?

Me - Oh yeah, its a worldwide communication tool which links people from all ages and cultures.

Walt - Sounds great! Think of the marketing I could use this for!

Me - Well, it sounds great and theory. But, The internet has become a place where people can come together to complain about movies and share their negative thoughts with the world. It also harbors folks who really can't make business decisions trying to come up with the plan for how to operate a fortune 100 company.

Walt - We're a Fortune 100 company?

Me - Yeah, thanks to a pair of guys Frank Wells and Michael Eisner. But anyway, its kind of like the people on the sidelines of your polo game telling you not to fall off your horse.

Walt - Nice analogy.

Me - Thanks. Anyway, a guest started a thread about how they deserved compensation when Test Track stopped operating while they were on it.

Walt - What's Test Track?

Me - An attraction at Ep... at one of the Florida Theme Parks.

Walt - One of them?

Me - Yeah, there are four, but that's besides the point.

Walt - Four? That's simply amazing, I guess we did buy all the land to hold the dreams of my imagination.

Me - Yeah... (under breath) except Epcot..

Walt - What?

Me - Nevermind. So, what do you think, attraction goes down, guest gets compensation?

Walt - Son, do you remember the flying saucers in Tommorrowland?

Me - Wasn't even close to being born when you removed them, Walt?

Walt - Whipper-snapper... They broke at least once an hour, we couldn't possibly have given every single guest something every time they went down. It would have driven me out of business. People understood that things happened, and were just happy to be at Disneyland. The only time people got something when an attraction stopped working is if the mules were kicking them off their saddles and they got hurt.

Me - Interesting, thanks for your help, Walt. So, just to clarify, the guests would have never gotten a fastpass from you?

Walt - What the %$^&* is a fastpass?

Ok, I generally only read the first & last page of threads like this (serenity now....). I just wanted to comment that this post made me spew coffee all over my monitor.

Funny stuff.

Please carry-on & I truly hope that OP's 10 minutes has been satisfactorily accounted for.......now who is going to compensate me for my 10 minutes skimming this thread?

 

[marivaid]

If you go to SeaWorld, it rains and the shows are canceled, or the animals refuse to perfom, what would you do ? It's happened, believe me, I was there. We waited 45mns to see the Seymore show only for the sea lion to sit there and refuse to move. He wasn't in the mood
Would you demand a free day in the parks ?

 

[minnierealtor]

My daughter and I recently were stuck at Test Track for quite some time due to a system glitch in August. We had waited in line for what seemed like forever in the clanking and hissing area to the point that I thought my head would explode but this is a favorite ride of ours so I could get past it. We finally are loaded in the car and start on the ride to hit the glitch for at least 15 - 20 minutes. A CM came by to tell us we would get moving soon. I had the best time talking and laughing with the other members of our car and joking with the CM. I was just glad to be out of the heat and clanking. Did I feel the need to complain because we were delayed from doing something else. NO! Relax, get to know the people around you and enjoy life. I'm not perfect so I don't expect it from anyone or anything else.

 

[mickeymyfavorite]

In this thread, there seems to be a lot of speaking ex cathedra on behalf of the man himself... Luckily, I have the tie-line for Walt's Apartment, and the Wayback machine so I can give him a call and see what he says, I'll have Mr. Peabody do the transcription.

Me - Hello Walt, it's me again, Enderikari, calling from 2007.

Walt - Hey Ender, long time no talk, you still overseeing the magic of Disneyland?

Me - For the last time, I am at your parks in Florida, Roy built 'em for you.

Walt - Fine, fine, I'll believe it when I see it. So what can I do for you?

Me - Well, there's a debate raging on the internet ___

Walt - Wait, what's the internet?

Me - Oh yeah, its a worldwide communication tool which links people from all ages and cultures.

Walt - Sounds great! Think of the marketing I could use this for!

Me - Well, it sounds great and theory. But, The internet has become a place where people can come together to complain about movies and share their negative thoughts with the world. It also harbors folks who really can't make business decisions trying to come up with the plan for how to operate a fortune 100 company.

Walt - We're a Fortune 100 company?

Me - Yeah, thanks to a pair of guys Frank Wells and Michael Eisner. But anyway, its kind of like the people on the sidelines of your polo game telling you not to fall off your horse.

Walt - Nice analogy.

Me - Thanks. Anyway, a guest started a thread about how they deserved compensation when Test Track stopped operating while they were on it.

Walt - What's Test Track?

Me - An attraction at Ep... at one of the Florida Theme Parks.

Walt - One of them?

Me - Yeah, there are four, but that's besides the point.

Walt - Four? That's simply amazing, I guess we did buy all the land to hold the dreams of my imagination.

Me - Yeah... (under breath) except Epcot..

Walt - What?

Me - Nevermind. So, what do you think, attraction goes down, guest gets compensation?

Walt - Son, do you remember the flying saucers in Tommorrowland?

Me - Wasn't even close to being born when you removed them, Walt?

Walt - Whipper-snapper... They broke at least once an hour, we couldn't possibly have given every single guest something every time they went down. It would have driven me out of business. People understood that things happened, and were just happy to be at Disneyland. The only time people got something when an attraction stopped working is if the mules were kicking them off their saddles and they got hurt.

Me - Interesting, thanks for your help, Walt. So, just to clarify, the guests would have never gotten a fastpass from you?

Walt - What the %$^&* is a fastpass?

love it...love the entire skit

 

[DanenRox]

I understand there's some concern that I, the OP, haven't been heard from since I started this thread. I've been quite busy as we are still on vacation. In truth, I've been stuck on a ride all this time. Ha Ha. Pretty quickly I had some solidly opposing views to my opinion. I've been around these boards long enough to know that some posters love to sink their teeth into debates...no thanks, not playing. I stand by my original post, and for those who have asked, I approached the CM nicely as is my nature. The title of the post was simply an attention getter...again, I've been around for a while, and clearly the title worked....it wasn't full of anger or malice for those who are really overthinking this. For the record, I hold all people accountable in life beginning with myself, my family, my children, companies, products, DISNEY too. I pull to the left on a Segway and in politics. I will continue to ask for fastpasses if my ride experience is interrupted beyond a reasonable amount of time....if you don't agree, don't do it. Simple. Have a magical day!

 

[Daxx]

At your local amusement park, what do you get if the ride you're waiting to get on shuts down for whatever reason? My guess ... a big, fat nothing!!!! I know that's what we get at our local amusement parks. And, yes ... while the admission of our local amusement park isn't $70, it's still pricey!

 

[mickeymousemom]

I understand there's some concern that I, the OP, haven't been heard from since I started this thread. I've been quite busy as we are still on vacation. In truth, I've been stuck on a ride all this time. Ha Ha. Pretty quickly I had some solidly opposing views to my opinion. I've been around these boards long enough to know that some posters love to sink their teeth into debates...no thanks, not playing. I stand by my original post, and for those who have asked, I approached the CM nicely as is my nature. The title of the post was simply an attention getter...again, I've been around for a while, and clearly the title worked....it wasn't full of anger or malice for those who are really overthinking this. For the record, I hold all people accountable in life beginning with myself, my family, my children, companies, products, DISNEY too. I pull to the left on a Segway and in politics. I will continue to ask for fastpasses if my ride experience is interrupted beyond a reasonable amount of time....if you don't agree, don't do it. Simple. Have a magical day!

Extremely well said. Waaaayyyy too many people on these boards have quite the obsession for debating just to debate(and many, many,many,many of those OVERTHINK this stuff into oblivion). I envy you for not going back and forth with everyone and over explaining yourself. I'm notorious for that. I had a hunch that your subject line was just an attention getter, but you never know. You have handled this thread incredibly well.....

 

[Cmbar]

If you don't want the possibility of breaking down during a ride -don't ride Test Track - this is why I buy Honda's!

Seriously there has never been a time when I rode TT and it didn't break down. In fact once my family was sitting in the cars, waiting Patiently when a CM came and explained they were waiting because a special needs child needed extra time to board. Then the child got very scary and they needed to stop the ride to let them off. I for one didn't mind one bit waiting for that situation (we waited somewhere close to 10 minutes.) I sat there and thought "thank God my childen are healthy and I hope that child still has a magical day at Disney even though they were scared".

FP's would be a nice compensation if you are stuck on a ride, certainly if you had to EXIT a ride. No one is entitled to anything extra no matter what you paid. The OP states she asked politely and was given a fastpass. Obviously the other riders were not expecting a FP or there would have been a line forming around OP asking politely for a FP. (maybe there was, by OP did not state there was) so we can't know if the situation warranted a FP for excessive inconvenience.

If OP didn't want conflicting points of views they would not have put a post out there with the intent to stir up trouble. Possibly the OP wanted to see how many people agreed and disagreed. It isn't like anyone is going to change the OP's mind about what they think they are entitiled to. SO in that sense some were "over thinking". However, clearly the OP wanted discussions by the title of the thread.

I am not impressed with the way the OP handled this thread because they purposely put the thread out there with antagonistic words. It worked, so I am impressed with that if that was their intent.

Loved the WALT Play!

I strongly dislike the Yankees and Red Sox because they take over Oriole Park when they play my team and they don't play nice! My six year old at Oriole Park when the Yankees played..... "mommy what does "suck" mean" Not very happy trying to explain that! Wont' ever be back to Camden Yards when they play either of these two teams. The fans are the worst! And it ticks me off that they come to our stadium to tell us our team "s$#k" (even if they do )

I pull to the left on a Segway and in politics. I will continue to ask for fastpasses if my ride experience is interrupted beyond a reasonable amount of time....if you don't agree, don't do it. Simple. Have a magical day!

Why does that not surprise me?

HAVE A MAGICAL DAY!

 

[mking624]

If OP didn't want conflicting points of views they would not have put a post out there with the intent to stir up trouble. Possibly the OP wanted to see how many people agreed and disagreed. It isn't like anyone is going to change the OP's mind about what they think they are entitiled to. SO in that sense some were "over thinking". However, clearly the OP wanted discussions by the title of the thread.

I am not impressed with the way the OP handled this thread because they purposely put the thread out there with antagonistic words. It worked, so I am impressed with that if that was their intent.

Well said. Here's what doesn't make sense to me...posting a thread with a title like this and admitting that the title was worded purposely in order to grab attention (in other words, the OP wanted that attention) and then trying to say that they're not interested in "playing" when people actually provide the attention the OP was clearly looking for. Seems a little like intentional if you ask me.

 

[maxiesmom]

I understand there's some concern that I, the OP, haven't been heard from since I started this thread. I've been quite busy as we are still on vacation. In truth, I've been stuck on a ride all this time. Ha Ha. Pretty quickly I had some solidly opposing views to my opinion. I've been around these boards long enough to know that some posters love to sink their teeth into debates...no thanks, not playing. I stand by my original post, and for those who have asked, I approached the CM nicely as is my nature. The title of the post was simply an attention getter...again, I've been around for a while, and clearly the title worked....it wasn't full of anger or malice for those who are really overthinking this. For the record, I hold all people accountable in life beginning with myself, my family, my children, companies, products, DISNEY too. I pull to the left on a Segway and in politics. I will continue to ask for fastpasses if my ride experience is interrupted beyond a reasonable amount of time....if you don't agree, don't do it. Simple. Have a magical day!

Now you are backing off what you said in your post. You said that people should demand fastpasses. Not that you think it is a good idea to ask for one. Your posts have changed now that you realize how many people don't agree with throwing a temper tantrum every time some small thing goes wrong at Disney. Talk about a waste of time!

I agree mking624.

 

[mattsdragon]

What about the expectation that things go wrong? Why does every mishap in the world need to be rectified with the user's desire? Why can't people realize that things happen & simply deal with that fact? What if your car breaks down on the expressway & holds up everyone behind you. Should you be responsible for reimbursing everyone that you held up? Why can't we just every once in a while expect things to go wrong in life & simply be happy when they're fixed?

This is very well put. I agree with your feelings 100%.

Now, having said that, it would be wise of Disney to offer FP for the ride when a snag occurs, and they do.

Let's all step back from the emotion. The OP has his side of the story, and I'm sure the CM's have their's as well. Where the CM may have "begrudgingly handed over a FP" to one person may be actually be "the guest got in my face, demanded compensation, and yelled at me the entire time my supervisor was on his way over to give out the FP's which I didn't actually have on my person". Every story has two sides.

 

[seashoreCM]

Walt - Son, do you remember the flying saucers in Tommorrowland?

Me - Wasn't even close to being born when you removed them, Walt?

Walt - Whipper-snapper... They broke at least once an hour, we couldn't possibly have given every single guest something every time they went down. It would have driven me out of business.

Please don't remove the Carousel of Progress, no matter how often it breaks down. It's one of my favorites.

I wanted to buy the picture of us coming down Splash Mountain and the CM said that picture was censored due to unsavory behavior by someone else in the boat. The CM gave us fastpasses to go ride again.

This is perfectly reasonable. The poster did not say whether he had to pay for the picture first.

Everyone behind you was also delayed the same 10 minutes.

OT: I detest cashiers stopping to do price checks. Instead the store should (choose one of):
1. Have customers go somewhere else (a process known as "going off line" to business folks) to have items priced and tagged otherwise the cashier deftly culls the item and rings up the rest of the order.
2. Have the cashier guess the price or take the word of the customer and optionally the store has secondary screening after the checkout to audit such occurrences.
3. Compensate everyone behind the affected customer each time the line is held up for a price check.
If the customer disputes what the register rings up, he either surrenders the item to the cashier to be culled or accepts what the register says for the time being, going to customer service to dispute the price.