Laurie, may I ask why you would not recommend Buena Vista? When reviewing photos online, their wheelchair was the only one to have a cushioned seat.
Thanks,
Jim
we booked a
scooter rental from them online, and it suddenly stopped working in EPCOT (we had just gotten it that morning - battery was charged). my brother had to push the scooter from FW, while helping my dad walk, all the way back to the BW.
i thought "ah well, things break down, stuff happens, no biggie"....but it was the their unexpected surliness that was disturbing.
when they answered the phone with "hello", i asked if this was BV rentals, and the man responded, "yeah, what do you want?!"
explained that the scooter had stopped working, and he said, "what do you want me to do about it?!" i asked if we could get another, and he said that they were closing (this was about 3pm friday). asked if we could come there and he said, "i'm going home". asked if we could trade it out for one at the surrey bike like location (where BV rentals had others), and he said "no. goodbye" and hung up the phone. i called back, same man answered phone "what?!" and when i said we must have gotten disconnected, he said, "you probably broke something" and hung up - no one picked up when we tried calling back. my brother drove to their location & picked up another the next day - that one was dirty (we cleaned it off), ripped seat, had non-working lights, and various other minor problems....it moved & braked fairly well however, so we just continued with our vacation (it's very difficult to get me out of happy, carefree vacation mode

).
apple was the polar opposite - scooters were clean, fully functional, and their CS was more like owners' locker - outstanding

we needed 2 scooters & the gentleman at apple was wonderful, even calling to see if everything was okay.
especially as these 2 companies have comparable prices, i prefer dealing with pleasant people and a well maintained product
