This has always baffled me. Why does a company, which has excelled so well and for so long in media and art, have such a crappy and dysfunctional website? For Disney not to have an award-winning website is a real shame.
I like that they eventually got on board with some Flash, Shockwave, etc. but their capacity to handle any kind of traffic spike is non-existent, apparently, and their booking system is buggy as heck. To top it off, there should be a way to do ADR's online, with credit card holds, penalties, etc. to make ADR's more valuable and accurate.
Their FAQ section is almost completely uninformative.
News about ride closings, etc. often seems to get on here first instead of the WDW website.
It is almost like they want to make sites like the DIS, AllEarsNet thrive. If they had a better website, traffic to sites like this one would drop dramatically.