What's the deal with Kohls??

[leahjade]

I bought $50 worth of clothes online for my kids, and one sweater didn't fit my son so I took it back and got a merchandise credit so he could buy another one (he lives out of town). When I went to use my $10 Kohls cash, the clerk said it had been taken away since I returned the sweater! It was only $20 of the $50 that I had spent so I didn't understand this decision. If this is their new policy, they are going to lose business - the store still had my money - I didn't get cash returned - I got a merchandise credit so he could exchange it for something that fit. I understand that people were taking advantage and buying $1000 worth of stuff for the Kohls cash then returning everything but punishing everyone will not help their sales.

 

[Marionnette]

I bought $50 worth of clothes online for my kids, and one sweater didn't fit my son so I took it back and got a merchandise credit so he could buy another one (he lives out of town). When I went to use my $10 Kohls cash, the clerk said it had been taken away since I returned the sweater! It was only $20 of the $50 that I had spent so I didn't understand this decision. If this is their new policy, they are going to lose business - the store still had my money - I didn't get cash returned - I got a merchandise credit so he could exchange it for something that fit. I understand that people were taking advantage and buying $1000 worth of stuff for the Kohls cash then returning everything but punishing everyone will not help their sales.

The price of merchandise is higher when Kohl's is offering Kohl's Cash for every $50 purchase. When you return that merchandise with a receipt, you're getting credit for the price that you purchased the item for. When Kohl's Cash is not being offered, that same item would sell for less. If people could keep their Kohl's Cash when they make a return, even if it is for a store credit, they could potentially turn around and re-purchase the same item for less than they originally paid plus get additional merchandise with the remaining balance and the Kohl's Cash.

 

[Ginny Favers]

Delete

 

[maxiesmom]

I bought $50 worth of clothes online for my kids, and one sweater didn't fit my son so I took it back and got a merchandise credit so he could buy another one (he lives out of town). When I went to use my $10 Kohls cash, the clerk said it had been taken away since I returned the sweater! It was only $20 of the $50 that I had spent so I didn't understand this decision. If this is their new policy, they are going to lose business - the store still had my money - I didn't get cash returned - I got a merchandise credit so he could exchange it for something that fit. I understand that people were taking advantage and buying $1000 worth of stuff for the Kohls cash then returning everything but punishing everyone will not help their sales.

You earned the Kohls Cash for spending $50. When you made that return, your total purchase became less than the $50. So you no longer qualified for the Kohls Cash. So you lost it. They didn't keep any of the money you paid out of pocket. You just lost the coupon.

They used to let you keep Kohls Cash, even if you fell under the amount needed to earn it by making a refund. They don't anymore. From what I understand way too many people were making purchases just to earn Kohls Cash, and then returning whatever they purchased. Think about it: Someone purchases a mixer for $350. The earn $60 in Kohls Cash, and then turn around and return the mixer. Voila! Free $60 to spend in store. It is easy to see how that would quickly add up.

I work retail and have for many years. And I am still astounded by the ways people come up with to cheat stores. It is pretty disgusting. I don't blame any store for taking steps to make it harder for the dishonest people to cheat. It just sucks for the rest of us honest people.

 

[daughtersrus]

I would call the manager and ask. Since you got a store credit and not a cash/credit card refund, you should not have lost your KC. I would call and ask to speak to a manager.

When I used my KC yesterday, I asked what would happen if someone returned some of the items with a gift receipt now that I had used the KC. I was told that they will still get the full value of what I paid as a store credit. The manager told me that as long as the KC is used before any returns, there's no deductions.

 

[maxiesmom]

I would call the manager and ask. Since you got a store credit and not a cash/credit card refund, you should not have lost your KC. I would call and ask to speak to a manager.

Ugh, that is not right. Even with store credit you now lose your Kohls Cash. That is the part that has really changed. They used to let you keep it as long as you took your refund as store credit. Now they don't.

Sounds like a manger that doesn't come out of the office much. Or they are understanding the what you have paid as what you paid out of pocket. Not including the Kohls Cash, which is really a coupon and not money that came from you.

You lose nothing out of pocket. You lose the value of the Kohls Cash Coupon if you make a return and ended up not being entitled to the Kohls Cash.

It is easier if you think of the Kohls Cash as a coupon, and not as cash. It is not cash. You had to purchases x amount to get the coupon. If by making a return you went under x amount, you are no longer entitled to that coupon. And they take it back.

 

[4HppyCamprs]

I agree with previous poster. The kohls cash was fr every 50.00 spent if you did not spend 50.00 you would not have qualified for kohls cash. I am going to assume that store credit is like a gift card and for accounting purposes would not register on their books until it is spent so the store did not earn 50.00 from your purchase.

Sent from my iPhone using DISBoards

 

[IndianaPrincess]

I have issues with their new Kohl's Cash policies. First of all I think it is wrong that they made this change and didn't change the signage in their stores nor the fine print on the receipts. Also, they deduct the Kohl's Cash TWICE which I don't see how that's ethical. If you earn and spend the Kohl's Cash and you return that purchase (and go under the threshold, store credit or not), the deduct the Kohl's Cash. ALSO, if you use the Kohl's Cash and need to return that item, they also deduct the Kohl's Cash value from that transaction. So you could return everything and you will still be out money. It's unethical and I don't see how they can think that's right.

I hear their stores are full of angry customers right now, as is their facebook page. I hope they really think about making another round of policy changes.

Plus their online ordering went very badly this season. It was not a good year for Kohls.

 

[ICF]

I have issues with their new Kohl's Cash policies. First of all I think it is wrong that they made this change and didn't change the signage in their stores nor the fine print on the receipts. Also, they deduct the Kohl's Cash TWICE which I don't see how that's ethical. If you earn and spend the Kohl's Cash and you return that purchase (and go under the threshold, store credit or not), the deduct the Kohl's Cash. ALSO, if you use the Kohl's Cash and need to return that item, they also deduct the Kohl's Cash value from that transaction. So you could return everything and you will still be out money. It's unethical and I don't see how they can think that's right.

Are you sure about that? Have you actually had that experience?

I don't think that if you went into Kohl's and spent $50 on items (earning $10 in KC) and then wen back and returned EVERYTHING....that you would get anything less than the $50 you originally paid credited back to you.

Yes, you would lose the value of the Kohl's cash (as you should), but I can't believe they would only give you $40 back.

If that's actually how it works, it's really bad business.....but I would be really shocked if that were the case.

 

[richmond282]

Are you sure about that? Have you actually had that experience?

I don't think that if you went into Kohl's and spent $50 on items (earning $10 in KC) and then wen back and returned EVERYTHING....that you would get anything less than the $50 you originally paid credited back to you.

Yes, you would lose the value of the Kohl's cash (as you should), but I can't believe they would only give you $40 back.

If that's actually how it works, it's really bad business.....but I would be really shocked if that were the case.

Nope, the PP poster is correct. If you purchase $100 worth of merchandise and recieve $20 in Kohl's Cash, you will only be refunded $80 if you return everything whether you use the KC or not. If you then turn around and use the $20 KC for an item and return it, you would still not receive the $20 back.

I get what they are doing and why, but I disagree with it to some extent. I think they should give refund based on a percentage of the KC. If I spend $50 and get $10 in KC, I then return a $10. I should receive back $10 - $2 (20% of the KC value)= $8. All this new policy is going to do is raise the rate of returns w/o receipts.

 

[Leajess99]

Nope, the PP poster is correct. If you purchase $100 worth of merchandise and recieve $20 in Kohl's Cash, you will only be refunded $80 if you return everything whether you use the KC or not. If you then turn around and use the $20 KC for an item and return it, you would still not receive the $20 back.

I get what they are doing and why, but I disagree with it to some extent. I think they should give refund based on a percentage of the KC. If I spend $50 and get $10 in KC, I then return a $10. I should receive back $10 - $2 (20% of the KC value)= $8. All this new policy is going to do is raise the rate of returns w/o receipts.

The other day I returned my daughter's iHome alarm clock I had pruchased before Christmas and earned Kohl's Cash on. I gave them the Kohl's cash voucher back with the return and lost nothing. If you don't use it and give it back they will not deduct it from the return.

I have had zero issues with the change but I have not returned anything that earned the Kohl's Cash without returning the Kohl's cash. The other return I had was my daughter's shoes that had Kohl's cash spent on them. I got the Kohl's cash amount in a merchandise credit Which was also spent on the iHome and headphones.

I think the change was necessary because of so much return fraud

 

[ilovemk76]

Nope, the PP poster is correct. If you purchase $100 worth of merchandise and recieve $20 in Kohl's Cash, you will only be refunded $80 if you return everything whether you use the KC or not. If you then turn around and use the $20 KC for an item and return it, you would still not receive the $20 back.

I get what they are doing and why, but I disagree with it to some extent. I think they should give refund based on a percentage of the KC. If I spend $50 and get $10 in KC, I then return a $10. I should receive back $10 - $2 (20% of the KC value)= $8. All this new policy is going to do is raise the rate of returns w/o receipts.

When you make the return, you have the option to return the Kohl's cash and get a full refund.

Your idea is completely wrong. If you only bought $40, you would have received $0 in Kohl's cash. With you thinking you should have received $8.

 

[tink_n_pooh]

We recently purchased over $100 worth of items and earned $20 in kohls cash. I returned one item (bringing the original amount to between $50-$99) and they changed the value of my kohls cashed which was unused and I didn't even have with me to $10 from $20. They told me while making the return and I was fine with it, it wasn't like they tried to hide it and I understand why they do it.

I used the kohls cash about a week later and it was in fact only worth $10, they have the ability to change all of that in their computer system without the actual papers

 

[leahjade]

I could understand if I returned everything that I would lose the Kohls cash, however by EXCHANGING A SWEATER which is what I did does not put the store out any cash and makes no sense that I lose the $10 certificate. Many times I buy something extra that I don't really need just to make the $50 and get the cash, however I will no longer be doing that.
I buy probably 50% of all my gifts at Kohls however I will be thinking twice from now on. I understand that there are people who buy a ton of stuff and return it all and keep the Kohls cash but that would be easy to see in their computers and nip in the bud. But to punish someone who just needs another size is only making customers angry.

 

[Marionnette]

I could understand if I returned everything that I would lose the Kohls cash, however by EXCHANGING A SWEATER which is what I did does not put the store out any cash and makes no sense that I lose the $10 certificate. Many times I buy something extra that I don't really need just to make the $50 and get the cash, however I will no longer be doing that.
I buy probably 50% of all my gifts at Kohls however I will be thinking twice from now on. I understand that there are people who buy a ton of stuff and return it all and keep the Kohls cash but that would be easy to see in their computers and nip in the bud. But to punish someone who just needs another size is only making customers angry.

But you didn't EXCHANGE the sweater for a different size. You returned it for a store credit. Two completely different transactions.

 

[leahjade]

But you didn't EXCHANGE the sweater for a different size.

Because they didn't have the same sweater in stock any more! When you are shopping online for things you can't try on, you are bound to have returns now and then.

All I can say is that I used to recommend Kohls to everyone and they were my go-to store for everything, but I've become very disillusioned the past few months! And judging by things I'm reading online, I'm not alone.

 

[lisalis]

I agree that I will be very careful shopping at Kohl's in the future. I used a $10 off on Black Friday on a purchase of about $75 for 4 items. My dad ended up also purchasing one of the items that I had purchased for my mom, so I went to return the item the next week. They wanted to take off the entire $10, the extra 20% off, and my Kohl's cash that I received! I didn't mind about the Kohl's cash, but the item I was returning was $30 with an extra 20% off and they wanted to give me back $17. If you use $10 Kohl's cash or coupon, only use it on an item you are 100% sure you are going to keep and do it in a separate transaction!

After the customer service rep told me this, I told her I know it wasn't her fault, but I was going next door to Target to buy all the socks and underwear I had come in to buy that day for stockings. She then said she could give me a merchandise credit, like I didn't have a receipt. I offered back the Kohl's cash, but she said I could keep it. Who knows anymore how they will handle returns? I usually buy things to bring home for my boys and return items that don't work. That won't be happening anymore

 

[carrie1626]

I didn't spend one dollar at KOHLS this season.

I spent my $$ everywhere else, including JCPENNY. I love their new pricing.
None of the coupon stuff: have to spend this much, sale starts this day, store cash doesn't start until..... my personal #1 irritation: oh the lady ahead of me has a 30%off and I was mailed a 15%.

 

[richmond282]

When you make the return, you have the option to return the Kohl's cash and get a full refund.

Your idea is completely wrong. If you only bought $40, you would have received $0 in Kohl's cash. With you thinking you should have received $8.

The other day I returned my daughter's iHome alarm clock I had pruchased before Christmas and earned Kohl's Cash on. I gave them the Kohl's cash voucher back with the return and lost nothing. If you don't use it and give it back they will not deduct it from the return.

I have had zero issues with the change but I have not returned anything that earned the Kohl's Cash without returning the Kohl's cash. The other return I had was my daughter's shoes that had Kohl's cash spent on them. I got the Kohl's cash amount in a merchandise credit Which was also spent on the iHome and headphones.

I think the change was necessary because of so much return fraud

I was absolutely NOT given this option when I attempted to return an item. The girl told me she HAD to deduct $10 for KC even though my total was still over $50 after the return. It's a load of crock. She didn't even ask if I still had the cash or anything. I told her she was completely out of her mind. She didn't care.

 

[CatesRDisneyFans]

Wow, I had no idea Kohls had changed their policy. I will be very cautious when shopping their from now on. That means no more online ordering (if you can't try it on you can't guarantee it's going to fit) and no more purchasing gifts there. I understand if the return brings your total under $50 to take away the $10 rewards but I don't think it's right to also take away any discount you may have received at the time of purchase.