Hi All, I'm planning a trip to WDW in late April 2010. In December, I found a townhome rental in the Windsor Hills Resort area. I booked with the owners of a 3-bd townhome and sent information to get the reservation booked; their townhome's website does show my dates as booked. My problem (or should I say problems?!!): -The owner's response time is very poor. Prior to booking, response time was about 1-2 days. Now that I've booked it's more like 1-2 weeks without a response. I have an email that I sent last week that should have some sort of response from the owners, and I've heard nothing. -Though my dates are booked on the website, my credit card has yet to be charged for the deposit. The first portion was due when I booked (in December) and second installment was Jan 4. Neither fee has been charged. Final payment isn't due until 30 days prior to trip. -The owners haven't provided their names. In emails they sign it "Windsor Rental LLC". Should I be concerned? Not having their names or even not being charged wouldn't worry me so much if it wasn't combined with the fact that they are poor, and verging on negligent, when it comes to responding to inquiries. This worries me, because what if there's a problem that requires immediate assistance while I'm there on vacation? While there is a property management company, I'm not sure I'm totally comfortable. What do you all think about this? Should I move on and rent somewhere else before good places fill up? Should I stick it out and chalk it up to non-email savvy homeowners? Advice please!!!!!