I thought the "Ugly Americans" segment was a bad idea. Unless they chase down everyone who was nearby during these antics, the producers of this show just made American tourists look even "uglier" than most of us are.
As for the Mexican segment -- I didn't like the word "racist" being used when the counter guy was saying he thought they were "illegal." I would have liked to see if they would have done the same segment with an Asian American clientele, or European non-English speaking (Russian, German, etc.)
I also think that when in a country that speaks a different language, you do try to convey what you'd like in a way that the other person understands. I lived in Japan (because I was in the Navy at the time) and would point to pictures on the menu (they all had pics -- LOL!) and never had a problem. In Chile this past November, I know enough Spanish to say what I wanted, but I could have also held up two fingers to convey "two" if I didn't know how to say it in Spanish. Why can't non-Engish speakers here all do the same? I know many do, but as shown in this TV program, there are those who don't.
-Dorothy (LadyZolt)