exwdwcm
wishes she was Wendy Moira Angela Darling
- Joined
- Aug 19, 1999
- Messages
- 5,046
i'm not that impressed either. buttons are fun and the birthday card or free pass is great.
but i think guests expect a LOT. first off, guests expect a lot of disney to begin with, given the deep tradition of quality guest service. no one has set the bar as high as Disney has. Then add in a promotion like this, where they advertise that your 'event' will be special and possibly recognized. There is no way they can physically recognize each and every one, even when noted in the system. Someone is going to get missed- many are going to get missed and not get the 'recognition' they expected. I think like every business, a remote (reservations isn't located always in FL) person makes a note (or says they do, but really doesn't) about your celebration- who knows how many hands it passes through and if the CM serving you dinner even saw it or read the note- it may have disappeared long before it was into the CM's hands that could actually do something.

To be honest, when every 4 in 5 guests at the parks are celebrating something.....and so many are getting 'recognized', it really doesn't make my celebration seem all that special anymore, you know? It has become status quo and that isn't really 'special' to me.
i always try and go in with minimal expectations, then whatever does happen is just icing on the cake for my vacation. i think it is in your attitude and unfortunately we are thrown lots of curve balls on our vacation that might disappoint us.
but i think guests expect a LOT. first off, guests expect a lot of disney to begin with, given the deep tradition of quality guest service. no one has set the bar as high as Disney has. Then add in a promotion like this, where they advertise that your 'event' will be special and possibly recognized. There is no way they can physically recognize each and every one, even when noted in the system. Someone is going to get missed- many are going to get missed and not get the 'recognition' they expected. I think like every business, a remote (reservations isn't located always in FL) person makes a note (or says they do, but really doesn't) about your celebration- who knows how many hands it passes through and if the CM serving you dinner even saw it or read the note- it may have disappeared long before it was into the CM's hands that could actually do something.


To be honest, when every 4 in 5 guests at the parks are celebrating something.....and so many are getting 'recognized', it really doesn't make my celebration seem all that special anymore, you know? It has become status quo and that isn't really 'special' to me.
i always try and go in with minimal expectations, then whatever does happen is just icing on the cake for my vacation. i think it is in your attitude and unfortunately we are thrown lots of curve balls on our vacation that might disappoint us.