What to do if your guide isn't returning calls?

[TLinden16]

I unexpectedly put down a deposit for 50 BLT points when DVC was in Boston last weekend. I spoke with my regular guide the day after I purchased (last Sunday) and asked him to watch for my sale to go into the system because I wanted to go over the purchase information again (as I hadn't planned on buying, and stupidly didn't take notes). He told me to call him back on Thursday, the next day he was scheduled to work.

I called him again on Thursday, and he never called me back. My documents on the purchase were on my doorstep on Thursday when I got home from work. I am now having buyer's remorse, and I'm not sure if BLT is going to work for me, and want to look into perhaps geting more BWV points instead. I was told I had about seven days to cancel my purchase (today was a week since I made the down payment).

I have left one voicemail for my guide the each of the past three days (he only works Thurs-Sun), and he has not called me back. What is an acceptable amount of time to wait for a return call? It's over 48 hours since my first call to him on Thursday. Who else can I call to get this straightened out?

 

[disneystick]

Once, I just had to talk to my guide who was on vacation at the time...then I requested another guide to help me out. They found me another guide, got my DVC worked out and when my guide came back from vacation, he was just fine with me going that route. Maybe that is something you might want to consider?

Good Luck in your outcome.

 

[CarolAnnC]

I would suggest contacting the Guide who wrote you up in Boston for the add on. He would be sharing the commission with your original guide, and should be available to do any related work for you too.

 

[amystevekai&bump]

my Guide was in Boston when I wanted to speak to him about increasing my points - I rang and tried speaking to someone else, I ended up speaking to several different people, all of whom left messages for my guide, telling him what changes I wanted to make.

When my Guide phoned me this week, he wasn't very impressed with me for speaking to other people & said next time I should leave a message for him only. But then if he isn't available when I need him, why shouldn't I speak to someone else!!

 

[KAT4DISNEY]

double post

 

[KAT4DISNEY]

There should be a number for Quality Assurance on the folder your paperwork came in as well as in your paperwork. Give them a call about any questions.

 

[slowly]

When we recently purchased DVC while we were on the cruise. Our rep promised to meet with us to finish final paperwork and view the models. Well he called back saying the "Manager" would meet with us to finish everything. Needless to say we were helped but we never met the Manager or saw our rep during the week we were at the Beach Club. He told us we would be able to meet the Manager to talk about the HI DVC. Another words nothing he promised on the ship came through when we got there. Luckily the gal who helped us was very nice.

 

[TLinden16]

Thanks for the advice

I called Quality Assurance and told them I wanted to cancel the BLT purchase at this time. I told her I had been waiting to hear from my guide since Thursday, and she told me he was in today, and she would leave him a message that I was cancelling the purchase.

I guess my guide just isn't interested if he doesn't make the full sale or in selling points at sold out resorts.