Just had another thought:
OP - are your parents nervous/anxious travelers? For example, are they usually ok with the logistics of vacationing in a place they're familiar with, but when faced with going somewhere new, it seems really overwhelming to them?
If yes, then that's what might be driving their very strong preference to wait in the Orlando airport 3-4 hours for you & your immediate family to arrive.
For example, our immediate family is going to WDW in early October with a husband & wife who we are very dear friends with, 1 of whom is blind. Our friends (Dick & Jane, for the purposes of this post) have not traveled anywhere by plane together since they got married 11 years ago. ALL of their trips together have been road trips.
This will be their first time on an airplane anywhere together since they first met.
They live in CA. We live in AZ. They've decided to drive here to our house the day before our plane departs to MCO just so we can all fly together as a group of 6. This is because they feel less nervous, anxious, etc. about all of the logistics since DH & I will be there with them every step of the way to kind of be their tour guide. Dick, for example, needs a companion bathroom. Where are those in the Phoenix & Orlando airports? I looked it up and sent info to Jane. DH even sent photos of the locations that he found online. Dick & Jane are now less anxious about that part, for example.
In 1 of your posts in this thread, you mentioned getting an Uber for them. So, for example, one could conclude that maybe your mom & dad aren't comfortable with and are not familiar with Uber or Lyft, so the thought of arranging a ride share like that has them thinking, "Nope, forget it. We'll just wait at the airport." Hence, you mentioned to them that they could get a taxi if they want to. That's definitely an option and doesn't require booking anything ahead of time...you can do it 'old school' style and just walk up and hail a taxi.
In terms of what is there for them to do at the airport for 3-4 hours while they wait for you to arrive? Well, on the one hand, they will have to figure it out. Once they get there, it will be obvious once they arrive at the main terminal that everything will be ok because there's stores to browse in and a ton of eateries...a couple of sit down options and a lot of counter service places at the food court.
Ultimately, at the end of the day, they are adults and will figure it out. All you can do at this point is explain to them what the options are and leave it up to them to figure it out. For example:
- FIRST, they should go get their luggage from baggage claim.
- THEN, they need to go back up to the main level of the main terminal where the food court & shops are. Tell them that if they get lost, to ask someone for directions.
- If they're hungry and want something to eat, choose between sit down or counter service.
- If they want sit down, the Hyatt right there at the airport has a couple of restaurant options as well.
- Once done eating & they still have time to kill - find a comfortable spot in the long long section of chairs & seating in the shopping section of the main terminal. Park yourself there and settle in. Take turns going to browse in stores. For example, your dad stays behind with the luggage while your mom browses, then they swap. Even better if they can find a spot with a plug to charge a phone or battery if they need to charge something.
- If they want to confirm when your plane is arriving & whether it's on time or late - they can look it up on a monitor, ask somebody in person, or look it up on their phone on the airline's website. The last option, you might have to give them instructions on how to do this if they are not very Internet savy (i.e., send them an email with screen shots & tell them to physically print the email out and bring it with them).
The Orlando airport map on the airport website is a little confusing. So go look up some
Youtube videos that are walk-throughs of the main terminal. Then send a couple of those to your mom & dad. Have them watch ahead of time so they're familiar with the lay out. Sometimes, it's easier to see it than try to figure it out on a map.