Hi there. I just got back from CSR, which is also moderate.
I am accustomed to business traveling and was disappointed in the service -- it struck me as disorganized and understaffed.
The room was somewhat ill-equipped. Soap and shampoo, there's a dryer, iron and ironing board. But no conditioner, lotion, shower cap, or other little goodies that most hotels provide as convenience.
There's a coffee maker with the little packets of powdered creamer, sugar, and premeasured cofffee. I always bring my own, however, and we got a fridge and I kept creamers in it. I saw signs for an ice machine, but never detected the machine itself.
Another thing that bugged me: I had to schlep our five bags myself. Nobody to help near the front entrance, even when I went to the bell desk to see if they could store them so we could eat dinner before going to our room. "The luggage room is closed. You'll have to take those outside and put them on the cart, ma'm." I was incredulous. So I hauled them all outside myself. IT was only about 9 pm.
Furthermore, two out of four days, our room wasn't made up by late afternoon. I had to call. The server who brought my room service breakfast once didn't speak english and mistakenly charged me for it when it should have been credited as a "wish." By the time I realized it, I didn't care anymore.