What is UP with Apple Stroller?

[Bonacker]

Hi All,

After reading here on Disboards about how Apple Stroller was canceling peoples' reservations at the eleventh hour (even if they'd pre-paid), I decided to cancel my reservation with Apple Stroller and buy a cheapie stroller on Amazon (with the free Prime shipping) and have it sent to the resort for our late-January arrival.

Apple Stroller charged me $30 bucks when I made the reservation back in October.

So I tried to cancel the reservation online --- but it appears quite literally impossible on their website. You can "modify," but you can't actually cancel online, it seems. So I tried to phone them, on their 800 number, but it doesn't work from abroad, I guess --- because when i phone from here in Canada I get a "this number not in service" message, over and over.

So I emailed their customer service two days ago.

And? And nothing. No reply.

Any thoughts?

Anyone heard anything lately from Apple Stroller?

Anyone else have similar issues, or is this a fluke?

Thanks so much for your opinions,

 

[angelmom27]

From what I read it was people who hadn't paid yet got cancelled. Sounded like apple over booked and didn't have enough strollers. And also it was more for people attending the holidays. I would say you are fine. I used apple back in may and had no problem.

As for the phone issue you are correst you can't use it abroad. Another person had posted about that and I believe a friend from the states called for them.

Hope you get things sorted out. Maybe wait til after the new yr and just double check that your reservation is ok

 

[snorris2]

We just left Orlando today and used Apple. Everything went fine for us. It was ready for pick up and we had no issues. We prepaid as well.

 

[claudettedonahue]

I made a reservation 1 week in advance For a double stroller ..After walking a great distance to pick the stroller up ,It was a single ,So I called (I was told I made the mistake ) that I ordered a single I clearly wanted a double hints 2 grand daughters ... The man became very snotty and told me It would take 10-20 days to refund my car ..... DoNOT USE THIS COMPANY VERY UNRELIABLE, RUDE!!! and still no call back from the district manager José