I have been back 2 weeks and was supposed to get this with my package as well. No one could tell me how to order it - not anyone in concierge at the Poly, and no one at Disney reservations.
Yes, this was a HUGE pain to figure out!!! We were at the Poly 9/7-17 where I asked at the concierge desk about this movie (they did not say anything to me about it at check in - I just happened to remember it was part of the package)....
1. First CM said I needed to go to a photopass/kodak booth at one of the parks to get it. I waited in line at the MK photo shop for a while (LOOOOONG line), then decided it wasn't worth it. I'd try to get it some other way.
2. My next attempt was to go to the photopass booth at the GF. I told them that I was told by the Poly CM that I needed to get the code to order this from the photopass/photo shop people. They told me no, they could not give it to me. Told me to go back to the Poly front desk, that THEY should be able to pull up the promotion code as it was connected to my ressie.
3. Back to the Poly concierge desk - found a helpful CM that seemed to know a *little* more about this, and tried to pull up the code for about 15 minutes. (After a trip to the back office) Said he was unable to pull up the code (computer problems) and gave me a phone number for the photopass guest relations. Told me to call them to get the code.
4. Got home and called that number a few days later. Voicemail - said they'd call back asap. 2 days went by, they called me back but didn't leave the code. ugh. Gave me their number and said to call back again.
5. I called again and got the voicemail (never got a live person, always voicemail) and this time asked someone to call me back and please leave the code - I gave them my name, ressie number, dates I was there and my resort.
6. Finally got a call back a couple days later with the code. Once I got the code it was a piece of cake to order, but it took a LOT to get that code. I'm so glad I kept with it because my movie is so neat (used both photopass and my pix) and I can't WAIT to get it!!!
I don't have the number anymore, but google photopass to get it. It's a 407 number, and if you get a live person just explain the situation. Tell them you need the photopass guest relations #. Good luck!