We usually check in on-line a couple of weeks before we leave. If I haven't gotten a text that the room is ready by the time we arrive, I usually stop at the desk and ask. Sometimes it's ready, sometimes it's not. Sometimes they are able to move us to a different room that is ready. We've had too many situations where we are just hanging around waiting for the text that never comes and when we finally go to the desk to ask about it, they say, oh, your room was ready a couple of hours ago.