What happens when Amtrak cancels?

[mjkacmom]

My daughter booked a train to Boston months ago for Sunday, today she got a robo call and email saying it’s canceled. There was a phone number but she couldn’t get through. She booked another train that was 80% full, but because it’s so close it’s $115 vs. The $30 she paid months ago. Shouldn’t she get a refund for the difference?

 

[lanejudy]

Did they cancel the route entirely on her date? Or are they running a bus? In my experience, Amtrak will run buses when they can't get through on a route (or portion of a route), usually due to construction or such.

 

[mjkacmom]

Did they cancel the route entirely on her date? Or are they running a bus? In my experience, Amtrak will run buses when they can't get through on a route (or portion of a route), usually due to construction or such.

The route is fine, its Newark NJ to Boston, here are many options, the email just said it’s rescheduled so they were canceling. All had expensive business class available (I think there are dozens a day).

 

[rlk]

Have you tried a private message via their Twitter account?

 

[mjkacmom]

Have you tried a private message via their Twitter account?

I will try, Facebook wasn’t active.

 

[Communicore1991]

I would definitely try to call as I prefer speaking to a live person. Last time I had to call Amtrak I was on hold for quite some time so I just put the call on speakerphone and went about other things.

Failing that I would reach out via social media. Email responses from Amtrak are slow in my experience.

 

[Miffy]

I had Amtrak cancel a train on my at 11 p.m. the night before my 7 a.m. train. I called them, waited on hold for forever, and finally got through. They refunded me the entire amount--and I got the refund immediately.

You should call and your daughter should not have to pay the extra price for the fare. Amtrak is usually very accommodating, so I hope this works out.