I had a very help CM tell me that during busy time frames they will process FAX and Email requests when there is a backlog on Saturdays. I sent an Email after 5 PM on Friday and called on Monday to see if it was processed. All but one day was processed, I wasn't eligible for the last day until Monday. Note on your email request that you will be calling on Monday and please process any part of the request that they can. You need to be very specific in your request. I had called each day for 4 of my days but needed the last 3 days at BWV. The CM told me she would be working on those Emails on Saturday and would keep an eye out for my request. It work for me! Good luck!
Sandy B.