What happens if you miss your check in day?

[TagsMissy]

There was a news story this morning about being bumped from your flight due to overbooking, which got me thinking what happens do your DVC reservation if you are bumped and so you miss your check-in day? I am thinking more of overseas travellers or people on weird long travel days and say MS is closed so you can't at least contact them to let them know of the issue? I assume you just lose the one day's worth of points but can check in the next day? Anybody have this happen and were your reservations still in tack albeit a day shorter?

 

[nkosiek]

I witnessed it this past August with a woman who it took 23 hours to get to WDW from somewhere in the midwest due to flight issues. She called the front desk and let them know and when she checked in they still had her room for her. They knew all about it because of her initiative and took care of her. I'd imagine that it is incumbent upon oneself to make the necessary calls, but then that's the teacher in me talking about responsibility.

 

[disneynutz]

If you do not notify Disney, the reservation is canceled and your points are forfeited.

Bill

 

[crisi]

CALL! Because they will cancel your reservation and forfeit your points.

 

[TagsMissy]

I'd never thought of it before... is there a 24/hr number you can call? I guess the 'resort number' which we know is a call centre?

 

[bigtony777]

I would call for any reservation, not just with DVC. If I know that we will not be getting to a hotel until midnight or after due to traveling, I always call and make sure that they are aware so they won't give away my room. Now, I'm not saying that it still can't happen, but do everything that is within your control to make things go smoothly.

 

[gdrj]

I'd never thought of it before... is there a 24/hr number you can call? I guess the 'resort number' which we know is a call centre?

Correct after hours call the "Resort #"

 

[WilsonFlyer]

This is probably going to start a war but...

If I make a reservation with MY points for a week and I don't show up until the third day, they dang well better have my room ready for me. The room is mine. It is paid for. It is nobody's business whether I show up or not. As long as I'm in my "window of opportunity," it's my right to come and go as I please.

Many of you won't agree with me and that's fine, but if you ever see anybody standing on a counter at a WDW resort, at least now you'll know why.

Granted, I should call, and I probably would, but I Stand FIRMLY by the contentions in my second paragraph.

I'd like to hear somebody defend why I'm wrong.

 

[disneynutz]

This is probably going to start a war but...

If I make a reservation with MY points for a week and I don't show up until the third day, they dang well better have my room ready for me. The room is mine. It is paid for. It is nobody's business whether I show up or not. As long as I'm in my "window of opportunity," it's my right to come and go as I please.

Many of you won't agree with me and that's fine, but if you ever see anybody standing on a counter at a WDW resort, at least now you'll know why.

Granted, I should call, and I probably would, but I Stand FIRMLY by the contentions in my second paragraph.

I'd like to hear somebody defend why I'm wrong.

I just checked the DVC rules and it states that you must notify the DVC or Front Desk if you are late, but it doesn't say specifically that your reservation will be canceled.

Bill

 

[crisi]

This is probably going to start a war but...

If I make a reservation with MY points for a week and I don't show up until the third day, they dang well better have my room ready for me. The room is mine. It is paid for. It is nobody's business whether I show up or not. As long as I'm in my "window of opportunity," it's my right to come and go as I please.

Many of you won't agree with me and that's fine, but if you ever see anybody standing on a counter at a WDW resort, at least now you'll know why.

Granted, I should call, and I probably would, but I Stand FIRMLY by the contentions in my second paragraph.

I'd like to hear somebody defend why I'm wrong.

Well, I won't say you are wrong. I will say that after "SOME" amount of time it is possible that someone with a sick child might want to extend their stay. Or someone with flight issues going home might want to extend their stay. And that at some point it serves the "greater good" to have the flexibility to resell the room you've left sitting empty, because if you haven't called, its likely you aren't going to show up.

I don't think that is one day though - too many flight delays.

 

[Tigger1]

I think you lose the first nights points ans the remainder go back into your account. I will have a late check in on NYE as we are checking out of segment 1 on 12/31 and checking into a different dvc on 12/31. I will not have a car so we will checkout. Go to MK, check into 2nd hotel after midnight. I called and they said room will be held until 7am 1/1/14.

I will call again and verfiy this when we get there.

 

[disneynutz]

I think you lose the first nights points ans the remainder go back into your account. I will have a late check in on NYE as we are checking out of segment 1 on 12/31 and checking into a different dvc on 12/31. I will not have a car so we will checkout. Go to MK, check into 2nd hotel after midnight. I called and they said room will be held until 7am 1/1/14.

I will call again and verfiy this when we get there.

Based on your information and the DVC rules, without you contacting Disney they will hold your room for one night and you use all of the points. If you contact them, they will hold your room longer but you still use all of your points.

Bill

 

[rcchello]

According to the the rules

16. Late Arrivals and No-Shows. If Club Members or their Guests fail to check in on their arrival day, they must notify Member Services or the destination DVC Resort's front desk of their revised arrival time. Club Members do not receive an extension of their reservation or a partial refund of Home Resort Vacation Points due to late arrivals or check ins or failure to cancel prior to the arrival date. If their party does not check in and fails to notify Member Services or the DVC Resort of their revised plans, Club Members will lose all of the Home Resort Vacation Points used to make that reservation and are not entitled to any refund

 

[gavvy]

Happened to be this June, picked up a 24 hour delay with Virgin Atlantic from the uk, called Member service and they could not have been more accommodating, they rang through to the BW to hold my room, on check in they were fully aware of my situation and were concerned for me.

This wass my fist ever stay on points, and although the situation sucked, I was more than happy with the way disney handled it - even if I did loose a nights points :-(

 

[Donna M]

Nothing in these posts so far says anything about having someone else occupy a room that has been booked with points but had a no show. I totally agree with the poster that said the room better be available when they get there on Wed. because the points were deducted from the account.

If you're a no show, I interpret DVC to say that they will not reimburse you your points; they didn't say they'll give away your room. Major delays do happen, and hopefully people are able to call the hotel.

 

[rcchello]

The rules imply that if you call, they will hold a room for you. If you do not call, they can release the room.

 

[OrangeCountyCommuter]

This is probably going to start a war but...

If I make a reservation with MY points for a week and I don't show up until the third day, they dang well better have my room ready for me. The room is mine. It is paid for. It is nobody's business whether I show up or not. As long as I'm in my "window of opportunity," it's my right to come and go as I please.

Many of you won't agree with me and that's fine, but if you ever see anybody standing on a counter at a WDW resort, at least now you'll know why.

Granted, I should call, and I probably would, but I Stand FIRMLY by the contentions in my second paragraph.

I'd like to hear somebody defend why I'm wrong.

You can stand there and have your hissy fit all you want, but it won't matter. You don't show up until day three your room (and your points) are gone LOL!

Next time folks LISTEN to what the CM is saying when she does the cancellation policy.. .... don't just gloss over it because "it won't happen to me"

And you are wrong because it's in the terms and conditions you agreed to when you signed on the Mickey heads!

Oh and by the way I did see someone try to go across the counter at OKW. I also saw him get into the back of a squad car....

 

[vek239]

Where can I find phone numbers for the resorts? I should take these each trip just in case.

 

[disneynutz]

Where can I find phone numbers for the resorts? I should take these each trip just in case.

The resort phone numbers are answered by an off-site call center acting like the front desk.

WDW guest info is 407 939-6244.

Bill

 

[vek239]

Thanks; filing with my "must take" stuff.