What happens if you lose your annual pass?

[Tiradan]

I had this really bad nightmare last night where I lost my annual pass. If I really did lose it, would Disney give me a new one? Are there replacement fees for the new card? Do I have to do it at Disneyland? (I live in Hawaii, so that would be a bonus trip to Anaheim). How do I prove that I had one in the first place? Has anyone had experience with losing their annual pass?

 

[elaw]

I had this really bad nightmare last night where I lost my annual pass. If I really did lose it, would Disney give me a new one? Are there replacement fees for the new card? Do I have to do it at Disneyland? (I live in Hawaii, so that would be a bonus trip to Anaheim). How do I prove that I had one in the first place? Has anyone had experience with losing their annual pass?

They will replace it .... I do not recall any additional fees. We just went to the guest services ticket booth just outside the Disneyland entrance and they looked it up in the computer.

 

[sonnyjane]

If you show up one day and forgot to bring it with you, I believe they allow a one-time "freebie" to give you a guest pass into the park for the day. If you lose your pass outright, there is a replacement fee. I believe it is $20 or so. I believe it does have to be replaced at the parks, but it's not like you would have to take a separate trip to Disneyland JUST to get a replacement...you could just pick it up once you went for your next trip?

ETA: I was correct. Here is the info from the DL website:

What do I do if my Annual Passport is lost or stolen?

Please report the situation immediately to a Main Entrance Ticket Booth at the Disneyland Resort, or contact the Annual Passholder Hotline at (714) 781-4567. If your Pass is in good standing and you forgot to bring it to the Resort on a visit, you will be provided one courtesy admission for the year. If your Passport is lost or stolen you will be required to pay a non-refundable fee of $20 for your Passport replacement (fee may be waived if a copy of a police report is shown).

 

[eduk8r26]

That is true if it is stolen. You do need a copy of a police report or at least the number to avoid the replacement fee. That happened to me a few years ago and they replaced it with no fee.

 

[disneychrista]

They ban you for life!

 

[bumbershoot]

Give them your info, pay the $20, and you get a new card.

Some people get pixie dust; we did not, even though it was Disneyland's lanyard pouch that broke off DH's neck on Disney's ride and DCA's employees who didn't find it when they "searched the track" that night.... $40 for DH and DS's APs! (now I carry them all)

 

[DizMe]

Yes, I had to pay the $20 as well. I had heard they give you a one-time freebie but that didn't happen for us. I had my dd's ap in my wallet and we left the park to eat in DTD. When it was time to go back to DL, I could not find her ap anywhere! I thought I must've dropped it in RFC while we were eating, but there was no sign of it under or around the table. So I ran back to the hotel and it wasn't there, either. I was totally stumped. She and I went into DL and replaced it, then met the rest of our party in DTD and returned to DL. That is when I discovered what had happened to her ap. Turns out it had attached itself to one of the other 4 aps in my wallet and when I was madly shuffling through the aps, I didn't notice that there were 2 stuck together.

We didn't get the $20 back, but I tried!

 

[llump41]

My DW lost her AP in the park and it was turned in and 'destroyed'. There was no replacement fee for her. My guess is if you lose it at home then the replacement fee applies.

 

[Argento]

They ban you for life!

I also heard they ban your kids for life as well.

 

[bumbershoot]

Yes, I had to pay the $20 as well. I had heard they give you a one-time freebie but that didn't happen for us.

The one-time freebie means that you can get *back* into a park *that day* without buying a new AP, just in case you misplaced it. We actually did that the night of our AP loss (and, um, the next day, as I guess the info wasn't on DH's and DS's accounts that we'd gotten them to hop the night before), but that was our last day. When we returned a few months later, giving them ample time to search the track, THAT is when we had to pay to replace them.

My DW lost her AP in the park and it was turned in and 'destroyed'. There was no replacement fee for her. My guess is if you lose it at home then the replacement fee applies.

If you lose it in the park *and they don't find it*, the replacement fee applies. Your case was different because they found it. So they knew that no one was sneakily using it in some big scam you had masterminded, LOL.

 

[DizMe]

The one-time freebie means that you can get *back* into a park *that day* without buying a new AP, just in case you misplaced it. We actually did that the night of our AP loss (and, um, the next day, as I guess the info wasn't on DH's and DS's accounts that we'd gotten them to hop the night before), but that was our last day. When we returned a few months later, giving them ample time to search the track, THAT is when we had to pay to replace them.

So we shouldn't have been charged? We went back in the same day and had to pay the $20 immediately. About half an hour later I found the ap stuck to another ap in my wallet but they wouldn't refund my money.

The weirdest part was that when I went back in with the original ap after finding it, the CM told me that I couldn't get my money back on the replacement but that both ap's were good. I couldn't figure out (a) why they would tell me that since you can only use one at a time legally and (b) why they would let you have 2 active aps for the same person.

 

[Minnie Loves Mickey]

When we were in DTD at the Mexican restaurant in late June my daughter found one on the ground I turned it into the Hostess but I don't know what they Did with it The next day I found one on Main Street and walked into the closest stor and gave it to a CM. I hope they were returned to there rightful owner

 

[bumbershoot]

So we shouldn't have been charged? We went back in the same day and had to pay the $20 immediately.

From our experience, I think they should have given you a readmittance ticket for that day for free. It was printed up on ticket stock officially and everything. I'm really sorry you had to pay immediately.

When we were in DTD at the Mexican restaurant in late June my daughter found one on the ground I turned it into the Hostess but I don't know what they Did with it The next day I found one on Main Street and walked into the closest stor and gave it to a CM. I hope they were returned to there rightful owner

From what I know from the CMs "helping" us, though not what the CMs told DizMe, when they find lost APs they *destroy* them and note it in the AP holder's account. Since they know it's not "out there", they will give the replacement with no fee. If they'd found DH and DS's cards, they would have done that process, and we woudl have had free replacement APs. As it was, they didn't find them (or the lanyard pouch containing them, I guess), had no way of knowing if we were being naughty, and so we were charged when we got them replaced.

So they aren't being *returned*, but if they are following the procedure we dealt with, the AP holders shouldn't be charged. Unless, I suppose, they got them replaced before the APs were found!