What happened to CRO?

[Poohbear123]

I hope when I call with a "Code" for Fl. Residents, I will have no problem. That is what I used for the June trip. I guess my codes will come out in Sept. for Nov. Best of luck to all of you, I know how frustrating it is!

 

[GoldenOldie]

FWIW: the AP phone number is answered in the same manner as 407-WDISNEY - by CRO. If the CRO lines are tied up, you will get WDTC answering the call.

The bottom line is there is no 100% sure way of getting CRO (or WDTC for that matter) 100% of the time. It's completely hit or miss. That's what makes it so frustrating.

 

[smjj]

We had booked 7 nights in two different resorts. We switched one resort for another and left the second asis. Well about a week later we got this check for our deposit returned to us for our second resort. They had "linked" the two reservations together. When I cancelled the first resort and rebooked to another, they also cancelled the second resort as well. I would not have know except they send our deposit back. When I called them back to straighten it out it took them several tries to finally "get it right". So be aware...smjj

 

[eeyore0062]

We have found the best time to call is Saturday or Sunday Mornings. I think many people must call during the week, when they are in Work mode, so it have been very easy to get through without being put on hold, or getting WDTC instead!

 

[JulesMom]

I don't like WDTC. I liked it when I always booked with CRO.

I would just used Dreams Unlimited. They get you the same prices and let them spend all the time on hold!

We used Dreams Unlimited for 3 trips--1 AP rate, 1 Amex discount code and 1 postcard code. They are great.

 

[Poohbear123]

Thanks for the info. I remember I called on a Sunday to make my June Ressies, so I will make a note of that! I guess I won't be using the Disney Club rate anymore, especially if its going to give me tickets to Sports Complex, I have NO reason to go there! Oh, just thought of this: IF I MAKE A RESSIE THRU THE INTERNET(Disney Website) CAN I CHANGE IT TO A CODE LATER??

 

[TigrLvsPooh]

If you get the WDWTC when you call you can still book the AP rate with CRO .. they just have to switch over to a different screen on their computer.

A trick that sometimes works... if you get the automated service that says "please enter how many nights you wish to stay" (or something like that) just enter one night. Usually that won't go to WDWTC.

 

[GoldenOldie]

Originally posted by Poohbear123
...Oh, just thought of this: IF I MAKE A RESSIE THRU THE INTERNET(Disney Website) CAN I CHANGE IT TO A CODE LATER??

Yes you can but, and I know you won't be happy to hear this, your original online reservation will be handled by WDTC.

 

[Poohbear123]

Thanks, I am a little anxious to get my Ressies for Nov. I will just have to wait for the Fl. Resident Codes! Do NOT want to deal with WDTC!

 

[angelaj]

When I call CRO, the first thing I ask the agent is "Are you CRO or the travel company?" They have always told me they can be whatever I want them to be, so I tell them I want them to be CRO and we proceed with the reservation.

I would never book through the travel company because you're locked into your ressie 40 days earlier than if you book through CRO.

 

[pajamommy]

This is why I use DU!!

 

[GoldenOldie]

Originally posted by angelaj
When I call CRO, the first thing I ask the agent is "Are you CRO or the travel company?" They have always told me they can be whatever I want them to be, so I tell them I want them to be CRO and we proceed with the reservation.

This goes right back to what I said in my original reply in this thread:

"I hope everyone is aware that any WDTC agent can also book you a room only through CRO. All you have to do is ask for it. "

Some agents are more accommodating in doing this than others so if you get one that doesn't want to do it, hang up and call again.