My husband and I were on the Disney Magic on 9-11; it was the last day of the cruise and we were on
Castaway Cay. After the shock of passing a television set on the way to the dock and actually seeing live coverage of the second tower falling, we wondered how this situation would possibly be handled. By late afternoon,
Disney Cruise Line had individual letters in our staterooms, detailing their procedures for disembarkation the following day. Those who had driven to Port Canaveral would disembark and return home as scheduled, but everyone on the ship who had flown to Florida was to be taken by coach to WDW, and accommodated at a Disney hotel. We hadn't even purchased our airfare through the cruise line, but they took care of everyone regardless. We were given all contact information for the hotels so that we could contact our families to let them know of our revised plans. My husband and I were assigned to the newly opened Animal Kingdom resort and given complimentary accommodation and park passes for however long it would take us to book return flights. In our case, it was 3 days. *(As it turned out, we should have accepted one more day's stay, but then-still-operating TWA told me that they had secured the connecting flights we needed to get to our midwest destination, and we were indeed flown as far as St. Louis where we learned that our onward flight had been canceled and we were stuck overnight in St. Louis. Our flight did operate the following day, and we finally arrived home, 4 days late. The contrast between the way that Disney handled the situation and the airlines' handling of the same situation was mind boggling. Granted, the airlines were working with government groundings, but they seemed to be so concerned with their own issues that they gave little thought to their passengers. We found TWA to be a goldmine of MISinformation. They apparently waited until the no-fly ban was lifted to begin organizing, as 3 days later they seemed still not to have any idea where their aircraft and crews were.)
On 9-12 (and thereafter,) the Disney parks operated on a regular schedule, but the experience was surreal in many respects. The mood in the Magic Kingdom that day was quiet and subdued, with very low attendance. The marching band (a wonderful Disney tradition which has since been phased out) played armed forces anthems, and many people would stop to salute the flag. It was eerie to look up and see absolutely no planes, no jet contrails in the sky. Just before noon on 9-12, an announcement was made that there would be an informal gathering on Main Street at 12:00. Almost everyone in the Magic Kingdom came together on Main Street for a moment of silence and reflection. Many, many people were in tears, and one picture I will always see in my mind is that of a young couple, with 2 small children in strollers, who knelt down on either side of their children, joined hands, bowed their heads and prayed quietly together. It was a moving moment.
I am a
travel agent, so I was extra anxious to return home to assist my clients who were in awkward situations around the globe. I learned later how few tour companies or cruise lines put any plans in place at all for their customers, and that Disney was the shining exception for which we'll always be grateful.
Lin