We're home!!Highs and Lows

[kizzabel]

Hi theprincess of pink

Ive just read this whole thread and am in a state of shock.
I get by your post that you arent one that would run to complaining at the least little thing. I was very quick to complain on my last trip and I feel quite ashamed because my issues were trivial to what you encountered.
I feel you have been treated so very badly.

You made a valid request. Which wasnt met.
Asked for add ons which you want to pay for. Which wasnt met.
Had a special trip in mind for little Grace. Which was marred by the standards and treatment you faced on your holiday.
The manager in Cafe Mickey needs to be taken aside and seriously reprimanded. Your poor DD could have been so seriously injured.

DLP really need to account for the many let downs which should never have happened.
I can definately understand if you choose never to return.

I hope you get the apologies, respect (which from a managerial POV in Cafe Mickey is well overdue) and treatment you deserve when you make your complaint.

Will you keep us updated?

 

[Ware Bears]

Welcome back sorry to hear about the terrible experience in Cafe Micky - hope you and your DD are starting to feel a little less traumatised about it.

Not trying to defend DLP here but I guess there's a fair few people phoning and emailing with their room requests every day and I suppose not everyone can get their wish. However that's no excuse for either the state of the facilities in your room nor the absence of the gift which you'd already clarified you'd pay for.

Good luck with your complaints and I hope you get a good response from them.