Weird Email from DME

[BudgieMama]

I got this email today in response to my booking for DME (which I did last week). I've included the whole email, which includes the info I submitted via the form. As far as I can see, I've already provided all the info (where you see *******, I've manually blanked out details to post them here- however, I did give DME the full details).

I'm confused. Why do they need the info twice? Has anyone else had this? Any thoughts? We've already paid in full!

Thanks!

Greetings!

Thank you for choosing The Walt Disney World Resort for your upcoming
vacation plans.

To secure your complimentary transportation through Disney?s Magical
Express, we ask that you reply to this email (30) days prior to your
arrival or when your Walt Disney Travel Company package has been paid in
full.

Please provide the following information:

? Resort Confirmation Number
? Name(s)
? Arrival Date
? Departure Date
? Arrival Flight Information
? Departure Flight Information

We look forward to your visit to the ?Most Magical Place on Earth?.

Thank you,
Your Disney?s Magical Express Team



Original Message Follows:
------------------------
Thank you for submitting your request for Disney's Magical Express!


Contact Information
Your Name: Clare *****
Your E-mail Address: **********

Reservation Information
Hotel Reservation Number: *******
ResortSaratoga Springs Resort
Guest Name: Philip *******
Number of Guests: 2 Adult(s), 0 Child(ren)

Address Information<br>The Disney's Magical Express Airport
Transportation booklet is mailed to the United States (including Puerto
Rico) and Canada only.
Shipping Address:
Country:
,
Phone:
Have you previously provided Disney's Magical Express with flight
information for this trip?
no


Flight Information #1
Guest Names:
Philip ********
Clare *********

Arrival Information
Arrival Date: Aug 18, 2014
Flight: ********

Departure Information
Departure Date: Aug 25, 2014
Flight: ***********

Special Requests:

 

[2Tiggies]

Looks identical to the first email I got from them last year. I then did re submit all the details and my next email seemed to have us booked twice

Don't sweat it. I phoned them and they in fact did not have any of our details when i called a few days before we flew.

They won't turn you away. As long as you have a Disney resort reservation they can look you up on the system and will get you on the next bus (chances are you're already on there).

In other words whatever you decide to do, you'll get to the resort and then back to the airport again

 

[Shazzie B]

I thought this was odd too, replied as requested however & also added a note asking if I could have luggage tags posted to my brother's address in USA. Didn't get any response even after a reminder, but booklet etc all posted to my brother as requested. Hadn't even warned him!

I think it's just a sort of confirmation- perhaps because so many of us plan so far in advance

 

[2Tiggies]

I think it's just a sort of confirmation- perhaps because so many of us plan so far in advance

I think this is it

Just remember that if you book it yourself online, even if you booked the rest of your package or accommodation with Disney, you don't get the DME voucher with your documents. That caught me off guard last year as I'd always added ME when booking but simply forgot to check the box when doing it and thought it was easier to just do it myself online rather than phone.

I reported to the ME desk and didn't have a voucher, also didn't have to pull out the confirmation email; just gave my name and resort and they had us on the next bus

 

[starrysky]

I think this is it Just remember that if you book it yourself online, even if you booked the rest of your package or accommodation with Disney, you don't get the DME voucher with your documents. That caught me off guard last year as I'd always added ME when booking but simply forgot to check the box when doing it and thought it was easier to just do it myself online rather than phone. I reported to the ME desk and didn't have a voucher, also didn't have to pull out the confirmation email; just gave my name and resort and they had us on the next bus

Same here I was worried when we got our docs through and there were no vouchers. Called and spoke to a CM who explained that they don't if it's done online.