I wasn't sure what thread this should be on so forgive me. My family has been going to Disney World for years. We love it. We've had magical times and as on ANY vacation there have been less than magical moments. This happens with kids of all ages, adults who are tired and grumpy, etc. I've helped lots of family members and friends plan trips so when my co-worker asked if I'd give advice for their Disney trip I said sure. He gave me his wife's email and I sent her lots of info and she did lots of research on the internet. Oh my goodness! They got back after their trip last month and ranted and complained to me how awful it was. I was shocked and wanted to know what happened. My coworker's wife is over 300 lbs and is not used to walking and when they checked in to their hotel she wanted a complimentary wheel chair for her stay. The lady at the front desk gave her info with rental numbers for wheelchairs and ECV's. They were furious. Then once they did rent an ECV they were angry that when they went to a ride they didn't get to the front of the line. The audacity that they had upwards of TEN minute waits for some things. What? A 10 minute wait sounds good to me! They also got mad that when they showed up for dinner 10 minutes late they had to wait 20 to be seated. This is was at Chef Mickey's at 8:00. Hello? Their son turned 7 while there and I don't know what they read online and I don't know what they were expecting. But even though the cast members and other guests wished him Happy Birthday they were angry because they thought they could get a full blown birthday cake at every meal. They didn't appreciate a cupcake. I kind of think they expected Jack Sparrow himself to show up at their room. Both of their sons are very accident prone. Even here at home. Apparently they had a problem at WDW keeping their hands out of the water on boat rides etc and got cuts and bruises, and kept getting hit in the head running into things looking backwards. Ok. I have sons and I know this stuff happens. But even though they received medical treatment they were angry Disney didn't do anything for them. And OMG (I'm being facetious) there was a June Bug inside their room at All Stars and it was only May! BlasphemyThey said ride CM's were rude, some restaurant CM's were rude. My co worker says they probably won't go back. I had to bite my tongue from saying, "For the sake of Disney CM's and other guests please don't." But I didn't. That's why I'm venting here. We've encountered a rude CM here or there but that is not the norm. Turns out they got to see all the characters they wanted, rode everything they wanted to, and loved the food at every sit down restaurant. Yet they are disappointed in Disney. My advice is to go with the flow. You can't control the weather, the crowds, or other rude people but just make informed decisions and remember YOU'RE ON VACATION! I know you paid lots of money to go to WDW but so did all those folks around you. Slow down. Your attitude will determine how much Magic you will have in my opinion.
And that's why when people ask me for advice I make up an excuse not to help and say you wouldn't like the way we tour or everyone's taste in food is different so try what you think I might like. I try to get myself out of giving out Disney help anymore cause of stuff like that. Not as severe bit still just hate to hear people say after a trip "I don't know how u go year after year time after time".
Me and my wife always say anymore some like going to the beach year after year some like to go to Disney year after year. To each their own.
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They said ride CM's were rude, some restaurant CM's were rude. My co worker says they probably won't go back. I had to bite my tongue from saying, "For the sake of Disney CM's and other guests please don't." But I didn't. That's why I'm venting here. We've encountered a rude CM here or there but that is not the norm. Turns out they got to see all the characters they wanted, rode everything they wanted to, and loved the food at every sit down restaurant. Yet they are disappointed in Disney. My advice is to go with the flow. You can't control the weather, the crowds, or other rude people but just make informed decisions and remember YOU'RE ON VACATION! I know you paid lots of money to go to WDW but so did all those folks around you. Slow down. Your attitude will determine how much Magic you will have in my opinion.

