WDW -Disability Access Service (DAS) - ARCHIVED THREAD; no longer vslid

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You will still be able to use stroller-as-wheelchair - just request a tag at Guest Relations. That will allow him to remain in the stroller while in lines (most strollers must be parked outside the ride), right up to where you'll enter the ride vehicle. You do not need to utilize an accessible ride vehicle since he can transfer to the regular car. The stroller will be waiting for you when you get off. With the stroller-as-wheelchair tag you will be avoiding stairs, unless you wish to park the stroller and walk that particular line; I don't believe they'll allow you to have him walk the stairs and carry the stroller up due to safety, so you'll need to choose walking stairs or utilizing the stroller in line.

Previously at WDW, a GAC was given hand-in-hand with the stroller tag, but the new DAS system does not work that way.

As for DAS to avoid waiting in "germy" lines -- really think about this and is there any place "less germy" that you might wait? I don't really think lines are any germier than the rest of the park. And as you have planned, using the stroller-as-wheelchair will keep him from touching a lot of surfaces.

A DAS, nor the previous GAC, provides any accommodation for extremes of heat and cold. You've done your research and plan to go at a time of year most conducive to those concerns. It can be warm in FL, so if overheating is a major concern many people utilize cooling vests or other items designed to help cool the body. You can do an Internet search.

As for the other diagnoses you mention -- those are diagnoses and while you know what they mean and how they impact you, the CMs may never have heard those words before. If you think there is a "need" associated with those diagnoses and how you might tour the parks, then you should be prepared to discuss such "needs" with the Guest Relations CMs. Keep this discussion separate from the request for stroller-as-wheelchair.

Any diet-related issues will not be accommodated by a DAS, but you will want to make note of allergies or intolerances on any ADRs for table service meals. Counter-service locations have an allergy book that lists ingredients if that will help you to make appropriate choices, just ask.

Enjoy your vacation! It sounds like you have done some great research in advance to prepare your family.

Thanks. I have researched up the wazoo! :goodvibes I don't think I will need any accommodations for myself. Most times everything is stable and I have my own tips and tricks that I use and they work fairly well, but it is nice to know that IF it isn't working well that particular day then there are options available. I am only thinking of something for DS6. And it seems that the stroller/wheelchair will be fine. We will only need the stroller in line if it is long or later in the day, and we are working on a good plan with FP+, FP and avoiding peak times and most of the big "thrill" ride as none of my kids is very adventurous, so I really think we should be good with everything. I already contacted the special diets department at WDW and most places should have what we need without too much problem. Thank you so much!
 
We went for two weeks in September and he was at no park for more than about 3 hours. The fast pass plus does not work for him because I can't know a day ahead let alone weeks of he will be ok to go to the park or what time we will be there. Of all the fast pass plus I made for him, he used one from 2 weeks.

Sure I get that some people think it is only fair that he wait as long as everyone else and if that means he rides one maybe two rides the whole trip it is only fair not to interfere with the typical child who might only get to ride 10 rides a day.

If he decides he wants to ride a ride, it has to be right then or it isn't happening. I cannot know 30-40 mins ahead of time to get that return time. He had to think about it and watch the ride and insists he won't do it but then all of a sudden he gets the nerve to do it and it's let's go now. If we don't after all that emotional build up while he decides, then he is going to melt down and we are leaving the park. There is no coming back from the melt down and enjoying the rest of the day. It is the hotel room and a super long nap and up all night wrecking the next morning.

Because of his mental and emotional difficulties he does not have equal access to the rides - not in terms of being able to actually go on the rides he enjoys while we are there. No GAC is going to really change that but it helped. This new system is not going to work for him. After asking to go on a ride, he can't wait 30-45 minutes. It may not be right or people may think that it is I ridiculous or spoiled, but that is the reality. Restaurants won't help. He hates them and eats only Cheerios or freeze a dried yogurt drops. But Disney means so very much to him. He thinks about it all the time. His movies are such an important part of his life and to have them come to life is amazing to him. He barely spoke before his first trip to Disney a year ago and he started really speaking at Disney. He started actually playing - real playing not just carrying a toy around- at Disney after having had play therapy for over two years. It was Disney that made such a big difference in his life. Now I can't imagine it working. It breaks my heart for him. He's already asking about it again and I don't think he can go back honestly. The new system simply will not work for him.

Mom2six, thank you for this eloquent post. You are descriptive in a way that allows me to understand why the new system will not work for your son as well as the GAC did.
 
I have a question similar to what another dismember asked. I wear braces but I don't use a wheel chair. The reason that I don't use a wheel chair is I have a pinched nerve in my arm,I also have a bad back and when I sit in a wheelchair for a long time it hurts.Is there someway I can get a DAS and avoid a having to use a wheelchair?
 
The thing is that, according to Disney, the change was not made because of liars and fraudulent cheaters, it was because too many people qualified for an old GAC.

There is a great article on this:

People continue to react to the Walt Disney Company's decision to change the way it accommodates visitors with disabilities in its theme parks. Beth Kassab of the Orlando Sentinel quoted me in her most recent column, which suggested that increasing wait times at Disney World attractions prompted some visitors to find ways around the wait, with GAC use and abuse becoming one popular way to do that.

Much of the coverage over Disney's decision to replace the Guest Assistance Card [GAC] with a new Disabled Assistance System has focused on reported abuse of the system by people pretending to have a disability to get preferred access to attractions. But conversations with Disney cast members have convinced me that is not the reason Disney made this change.

This isn't going to be easy for some Disney visitors to hear. But let's consider this a little tough love. The reason why Disney is ending the GAC program isn't because it was abused too much by people without disabilities. Disney killed the GAC because it was used too much by people with disabilities.

As we've written before, Disney did not intend to create a system that gave visitors with disabilities no-wait, front-of-the-line access to its attractions. That's simply the way the system evolved, for maximum operational efficiency. It simply was easier for Disney attractions personnel to move parties with a disabled visitor immediately onto a ride via the exit, than to make them wait and block the exit area, or to come back later.

Getting to ride without waiting invited abuse, which is why Disney adopted the GAC program, to make visitors with disabilities get a card from Disney so that individual attraction cast members wouldn't have to bear the responsibility of deciding who deserved special access. That helped put a stop to groups of kids renting a wheelchair to skip lines, but the system eventually grew unsustainable.

As crowds grew at Disney theme parks, people who previously could have endured a five- to 20-minute wait for rides and shows found that they couldn't handle waits of 40-80 minutes or more. Without the GAC, many people with back problems, weight issues, heart conditions, autism, or any of many other issues that make waiting in line difficult or impossible simply might have decided not to visit a Disney theme park. But with the GAC, not only could they visit, but Disney became a preferred entertainment destination. As more and more people used GAC to access rides, standby lines grew even longer, prompting even more people to get a GAC.

These aren't "fakers." They are people with legitimate medical claims. The number of people with medical conditions that could impede their ability to visit a crowded theme park is, unfortunately, astronomical. We're talking about tens of millions of Americans. More than one third of Americans are obese, according to the federal government. A third of adults have high blood pressure. One in six American children have a development disability. Autism prevalence is now at one in 50 kids. (That's nearly 1.5 million children, doing the math on U.S. Census Bureau data.) And let's not forget that Disney attracts millions of visitors from outside the United States, too, adding to the pool of potential visitors with disabilities.

Neither Disney nor any other theme park company can sustain a system that gives all of these people front-of-the-line access. But, fortunately for Disney (though not for the families affected by this change), the law doesn't require that Disney does that. The Americans with Disabilities Act simply requires that institutions create facilities and procedures accessible to persons with disabilities. It does not provide for nor demand preferred access. So that's why we soon will have a new system for disable access at Disney parks, a ride reservation system that will allow people with disabilities to skip non-accessible queues in the parks, but not to skip the waits.

Of course, many people are upset that they're losing what was a wonderful accommodation. For many families dealing with a disability, having front of the line access at Disney provided a welcome relief in an otherwise trying and frustrating experience. Frankly, it stinks to lose that. But Disney can't give preferred access to everyone. At some point, if everyone is "preferred," no one is. And millions of Disney visitors effectively lose their access to the parks again.

Don't think for a moment, though, that the system Disney introduces in 10 days will be its final word on access. For some families, even the new reservation system won't be enough to provide access to the park and its attractions. Don't be surprised it Disney tweaks the system in the months and years ahead to better balance the needs of all its visitors, including those with autism and other conditions for which a reservation system is — and here's an understatement — less than optimal.

But let's also not believe that this change is coming because a small group of greedy people decided to cheat the system. The "disabled" aren't a small subset of Americans. They're more than a hundred million of us. Use, not abuse, made Disney's GAC system unsustainable.

From: ThemeParkInsider

The entire article is fantastic in the way that it explains the reasons for the changes and also why Disney is constantly tweaking the new DAS.

It sucks that some of our kids can't experience life the way that others can. It sucks that some of our kids can't enjoy Disney(world or land) the way that others can.
As parents, it hurts when we see our kids not able to enjoy something that they previously could.

I get it, I really do. Disney is doing everything they can to make it so that EVERYONE enjoys the park equally but unfortunately, equal does not always mean fair.
 

The thing is that, according to Disney, the change was not made because of liars and fraudulent cheaters, it was because too many people qualified for an old GAC. There is a great article on this: From: ThemeParkInsider The entire article is fantastic in the way that it explains the reasons for the changes and also why Disney is constantly tweaking the new DAS. It sucks that some of our kids can't experience life the way that others can. It sucks that some of our kids can't enjoy Disney(world or land) the way that others can. As parents, it hurts when we see our kids not able to enjoy something that they previously could. I get it, I really do. Disney is doing everything they can to make it so that EVERYONE enjoys the park equally but unfortunately, equal does not always mean fair.

Thumbs up all the way around. You are the voice of calm reason.
 
I have a question similar to what another dismember asked. I wear braces but I don't use a wheel chair. The reason that I don't use a wheel chair is I have a pinched nerve in my arm,I also have a bad back and when I sit in a wheelchair for a long time it hurts.Is there someway I can get a DAS and avoid a having to use a wheelchair?

I guess the question back to you is...what is your NEED that requires you to not wait in a queue? You do not need a DAS to utilize the accessible entrances (where appropriate), to skip stairs, to have moving walkways slowed. Use of braces, bad back, pinched nerve are likely to all be accommodated by a wheelchair or ECV...and before you tell me you can't sit, you are welcome to push a wheelchair so you can walk, sit when you tire or need to rest. That is likely to be Disney's response to what you have stated above. Now, if you have other needs beyond what is clarified above, if the above issues cause other concerns for you that relate to not being able to wait in a queue, then THAT is what you should discuss with Guest Relations for a DAS -- and leave out the braces, bad back, pinched nerve stuff which is likely to confuse them because the accommodation for that is a mobility device. Think about what causes you to require not waiting in queues.
 
what if i bring up that i can't handle more than a 25 minute wait because of those issues?
 
what if i bring up that i can't handle more than a 25 minute wait because of those issues?

With the info you've given so far it is a stamina/mobility issue. Response of Disney to that; use a mobility aid. As Lanejudy stated, you can alternate sitting down, walking and standing when using all kinds of types of mobility aid. Which then greatly prolongs total time.

Unless there is an actual need that can not be met by using such aids, Disney puts the ball back in your corner to use those accomodations available to tackle the issue.
 
um I'm an ap and i live with an hour of disney I'm not really worried about the low times of year. Th e thing is since we live so close to disney that ends up being what my kids what to do on days like xmas and easter. I can handle stairs fine. Also i don't own a wheel chair and I don't make enough money to be able to afford a wheelchair for disney. if i really do have to use a whhelchair now that IS REALLY upsetting since I have used a gac since 2008. Also my son has austim and has a meltdown if he waits more than 25 minutes in line even though he is 26.Also I have been told by my doctor to stay out of a wheelchair.also what about days like nye and july 4th ? i want to be able to do a few rides and see the the frireworks but i can only handle being in the park for about 5- 6 hours.
 
I guess the question back to you is...what is your NEED that requires you to not wait in a queue? You do not need a DAS to utilize the accessible entrances (where appropriate), to skip stairs, to have moving walkways slowed. Use of braces, bad back, pinched nerve are likely to all be accommodated by a wheelchair or ECV...and before you tell me you can't sit, you are welcome to push a wheelchair so you can walk, sit when you tire or need to rest. That is likely to be Disney's response to what you have stated above. Now, if you have other needs beyond what is clarified above, if the above issues cause other concerns for you that relate to not being able to wait in a queue, then THAT is what you should discuss with Guest Relations for a DAS -- and leave out the braces, bad back, pinched nerve stuff which is likely to confuse them because the accommodation for that is a mobility device. Think about what causes you to require not waiting in queues.

The pinched nerve in the arm may prohibit pushing the wheelchair.
 
The thing is that, according to Disney, the change was not made because of liars and fraudulent cheaters, it was because too many people qualified for an old GAC.

There is a great article on this:



From: ThemeParkInsider

The entire article is fantastic in the way that it explains the reasons for the changes and also why Disney is constantly tweaking the new DAS.

It sucks that some of our kids can't experience life the way that others can. It sucks that some of our kids can't enjoy Disney(world or land) the way that others can.
As parents, it hurts when we see our kids not able to enjoy something that they previously could.

I get it, I really do. Disney is doing everything they can to make it so that EVERYONE enjoys the park equally but unfortunately, equal does not always mean fair.

And let's not forget that there are millions of children/people that will never, ever get to experience Disney at all- be it from a physical, developmental, or purely economic reason. We should all be thankful for what we do have and what we can do! :goodvibes
 
also what about days like nye and july 4th ? i want to be able to do a few rides and see the the frireworks but i can only handle being in the park for about 5- 6 hours.

I am able bodied and able minded and I shudder at the thought of being in DL on either NYE or July 4th! :scared:
 
I am able bodied and able minded and I shudder at the thought of being in DL on either NYE or July 4th! :scared:
Yeah, in all reality, you don't get to do much, with or without the old GAC, FPs or anything else, it's difficult to even get through the parks. Although if it rains a fair amount at Disneyland before about noon, you can end up with essentially empty parks. I did have that happen one New Year's eve and by about 8:00 in the evening, every ride I went on was simply letting people stay on the rides, as there were no lines for anything.

But that is definitely the exception to the rule, but I was glad that I stuck it out through the rain, which stopped completely by about 2:00 PM and it was a beautiful remainder of the day.
 
um I'm an ap and i live with an hour of disney I'm not really worried about the low times of year. Th e thing is since we live so close to disney that ends up being what my kids what to do on days like xmas and easter. I can handle stairs fine. Also i don't own a wheel chair and I don't make enough money to be able to afford a wheelchair for disney. if i really do have to use a whhelchair now that IS REALLY upsetting since I have used a gac since 2008. Also my son has austim and has a meltdown if he waits more than 25 minutes in line even though he is 26.Also I have been told by my doctor to stay out of a wheelchair.also what about days like nye and july 4th ? i want to be able to do a few rides and see the the frireworks but i can only handle being in the park for about 5- 6 hours.

Since your son has autism, you should be able to get a DAS for him, which will allow all of you to wait in a more comfortable location outside of the attraction lines. As long as he is riding the attraction, you can wait and ride with him.
 
This thread will be closed for the rest of this afternoon for clean up.

If you have questions about the DAS, please check the FAQs in the first post.
Many of the questions are probably answered there.
I will also be updating post one this afternoon, so if your answer is NOT there now, it may be by this evening.
 
This thread is ready for re-opening after removal of posts that had caused problems.

One of the things being 'debated' on the thread included why the change was made by Disney. I'm putting some things out there so they won't be debated anymore.
buffetgirl gave a good summary of why the change was made:
those pesky people who were selling their services. And the ones selling GACs on Ebay. And the parenting boards where there were openly telling each other what to say in order to get one.

Aside from those people, the majority were legit uses, and it was simply an overabundance of legitimate GAC users.
And, I would add - the overabundance of GACs with stamps for alternate entry or the 'green light' stamp that was meant only for use by children on Wish Trips.

There were many different stamps for GACs (place to wait out of the sun, avoiding stairs, sit in the front row, use the wheelchair entrance, alternate entry). GACs were never intended to cut wait, just to give access based on a person's actual need.
As time went on and people heard about GACs getting access to the Fastpass line, that was the one everyone wanted, even if that was not what they needed.
I have seen things like:
  • "Autism has the most benefits" (in an article for people who just did not want to wait in line on how to get the 'best' GAC)
  • "If you go to Guest Relations and tell them you are pregnant, you can get a pass that lets you go in all the Fastpass lines"
  • People with disabilities calling their GAC the "Golden Ticket" or forgetting that once you post it on the internet, it's there for anyone to find.
  • after WDW changed attractions to mainstream lines, some people with only mobility needs who were denied entry at the exit talking about how they went to guest relations and yelled at the CMs until they got a GAC that 'let me use the handicapped access'
  • People also posted on the internet about getting one when they had some temporary issue like a broken arm or something like flat feet.
  • And, several posters on the Disboards who frequently posted that they used a GAC all the time, never had to wait more than a few minutes and anyone who said they had to ever wait with a GAC was lying.
I'm not sure why CMs were giving the alternate entry or green light stamp out more. There are more people with disabilities who needed alternate entry, but the green light was only supposed to be for Wish type trips from what I know.
(I also suspect some CMs were just so badgered by guests or the guests had gotten the 'script' of what to say to get one so they really had no choice). The end result was instead of being rare, those stamps became common.
To the point that many people thought that was the ONLY stamp and that ALL GACs gave access to Fastpass lines.

Periodically, Disney would get stricter on giving the GAC stamp based on needs and people would get a different stamp (like the wheelchair entrance stamp or the avoiding sun stamp). Or, the alternate entry was not in use - for example, because of a medical emergency.
When that happened, I would get angry PMs from people complaining that they felt they had been misled - they expected a GAC meant immediate entry, even if their stamp was for a place to wait out of the sun and it was nightime when they used it!
And, I got PMs from people who felt everyone should know about some stamps allowing Fastpass access because they would rather have 20 people cheat than one person not able to plan their day using it because they found out about it when they got there.

Because there was no telling when Disney would get strict or who would get which stamp AND not all guests got those stamps, my blanket statement was with a GAC, "your wait might be shorter, your wait might be longer or it might be the same as the regular line."

There also were frequently posters to this board who were obviously 'fishing' for just what to say to get the 'good GAC'. They often started out with a few things that they needed assistance with and wondered how to get a GAC.
As people explained how using Fastpass or touring plans would help, the poster would come back and add other things that they 'just remembered'.
In one case, someone 'just remembered' that their child was autistic in about the 6th attempt to add things. Not exactly something people forget they have.:lmao:

So, by not putting a lot of information, at least those people were going to have to hunt somewhere else for the information they were looking for.
The FAQs thread did have enough information that anyone with a legitimate need for a GAC would be able to get one, but not handing information out on a silver platter about how to fraudulently get one.

Another issue that caused 'debate' was related to specific Facebook pages, blogs, videos. I had been following social media since the first DAS stories came out, so I knew some of those would get really polarizing because they were planning protest trips on the new program roll out day. That was why I did not want people posting about them or linking to them.

All of these are 'hot button' items.
So, no more discussion of why the change is being made or people's Facebook/blog/video rants about how the only thing that will work for them is the old GAC.
It IS changed and everyone needs to figure out how to use the new program in the way it is intended to be used.

Finally, to avoid another closing and cleaning.
This thread is about support and being helpful.

1) Follow the Disboards rules found here: http://www.wdwinfo.com/guidelines.htm
No sarcasm, no personal attacks, no name-calling. In other words, play nice. As Thumper's mom said, "If you don't have something nice to say, don't say nothing at all."

2) Be respectful of others. Many people are afraid of the unknown and are feeling very vulnerable right now. People have different disabilities and needs; no one can know someone else's needs

3) No debates:
about whether Disney is right or wrong
about whether a change was needed
about asking for a doctor's letter or proof of disability
about any particular disability being worse/more disabled/truly disabled/more in need of accommodation.

4) No posting of links to blogs or petitions. If you want to share them, share them by Private Message

If your post was deleted, it went against one of these guidelines or quoted a post that was against one of theses guidelines.
 
I think WDW's new Guidebook for Guests with Cognitive Disabilities has a lot of good information that would be helpful for guests with any kinds of disabilities or special needs.
One of the things is a list of suggestions for good places to rest for Magic Kingdom:

Table service and quick service restaurant seating areas (during non-peak periods)

Main Street, U.S.A
First Aid
Side Street by Crystal Arts

Adventureland
Swiss Family Treehouse
Corridor to the left of Pirates of the Caribbean

Liberty Square
Behind Ye Olde Christmas Shop

Frontierland
Tom Sawyer Island (NOTE: you must take a raft ride to/from the island and some waiting may be required)
Splash Mountain garden area

Fantasyland
Pathway leading from Cinderellas Castle to Fairytale Garden
Petes Silly Sideshow area
Pathway behind The Barnstormer

Tomorrowland
Near Walt Disneys Carousel of Progress

What are your favorite places and what about them make them good resting places?
Are there some on Disney's list that don't fit your needs? What makes them not work for your needs?
 
In going through the guide provided by Disney, I found tons of information that is useful even for guests that don't have any special needs in their party.
 
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