WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[denecarter]

Deleted

 

[yulilin3]

I have a reservation room only at the Swan for Nov 4-9. I have no ticket. Can I go in June 22, buy my ticket, then make a reservation? Or am I out of luck due to the fact I have not ticket yet?

TIA

You can't buy a ticket anywhere right now. Disney has said they will reopen the sale of tickets "later this year"

 

[yulilin3]

Has there been talk about keeping DPPS Success/Failure thread(s)? Showing something like...

denecarter 7/19 MK 4 guests
denecarter 7/20 MK 4 guests... N/A (as in not available)
browneyedgirl 7/21 Ep 3 guests

Thinking a thread for each month, 3 months, or one giant list. Each has good/bad points. First (or so) posts organized by date and park.

I’d be willing to start a thread and organize it.

What do y’all think?

please keep all the chat about your reservations on this thread, do not open another one
We have a thread for AP ticket holders, another for non AP ticket holders and this one, pretty much talking about similar stuff
If you want to open a thread please do it in the disney community board

 

[RhodyKP]

Does anyone know the date to turn a 2021 resort only into a package with tickets. I know June 28th is for new packages but I thought I read June 24th to call to add tickets to an existing room only.

It's June 24th, yes.

 

[jsbowl16]

Any opinions on whether you would try to reserve parks for a 6 day trip in August or the week after Christmas including New Years eve first tomorrow morning? We have AP's and DVC reservations for both time frames.

 

[merry_nbright]

Okay, friends. After three different 2 hour long wait phone calls with Disney, I’ve got everything set and ready for tomorrow morning. My mom is covered. My AP has been extended. NOW only to get park reservations for 3 days in September and 5 in November with my coinciding hotel reservations! We got this, everyone!

 

[lanejudy]

Apologies if this has already been asked but I just completed a chat with a CM who informed me if I buy a 4 day pass and can only get 3 days of reservations then I will have to eat the cost of that last day times the 6 tickets I need to buy. Is anyone else getting this same information?

Do you already have tickets? Or do you need to buy them? If you already have tickets but can't get park reservations, you can carry the unused days for another trip before 9/26/2021.

If buying tickets, I understand once that is available guests will concurrently be able to see park availability to decide. If you know there isn't availability for 4 days but still buy 4-day tickets in the hope more availability will come, I expect you would eat that extra day.

 

[Buzzster]

Is there a consensus when reservations will open tomorrow? 7am?

 

[yulilin3]

Is there a consensus when reservations will open tomorrow? 7am?

it's 7am

 

[Stefne]

Any opinions on whether you would try to reserve parks for a 6 day trip in August or the week after Christmas including New Years eve first tomorrow morning? We have AP's and DVC reservations for both time frames.

If it were me? I would do the Christmas week trip first 100%.

 

[HollyMD]

So we had a trip that would have started Monday, that we rescheduled to a week in Oct. It was my family of four, plus a friend of my daughter’s, who we have already gotten airfare for, but had been holding off on her tickets until we saw the opening date. I know we technically couldn’t call to buy her tickets until the 28th to add to resort Ressie. But I went and looked at our reservation a moment ago, and she has somehow dropped off! It now shows just my family of four. Do you think if I call and explain she was originally on the reservation, that they can add her back AND I can purchase her tickets? The rest of us are AP. TIA!

 

[Sandisw]

So we had a trip that would have started Monday, that we rescheduled to a week in Oct. It was my family of four, plus a friend of my daughter’s, who we have already gotten airfare for, but had been holding off on her tickets until we saw the opening date. I know we technically couldn’t call to buy her tickets until the 28th to add to resort Ressie. But I went and looked at our reservation a moment ago, and she has somehow dropped off! It now shows just my family of four. Do you think if I call and explain she was originally on the reservation, that they can add her back AND I can purchase her tickets? The rest of us are AP. TIA!

Tickets for 2020 are not being sold until later this summer so while you may be able to get her added back tomorrow, they are not going to allow you to buy her a ticket until later.

The 24th and 28th is only for ticket sales for 2021 trips..

 

[Dallasmomoftwo]

So we had a trip that would have started Monday, that we rescheduled to a week in Oct. It was my family of four, plus a friend of my daughter’s, who we have already gotten airfare for, but had been holding off on her tickets until we saw the opening date. I know we technically couldn’t call to buy her tickets until the 28th to add to resort Ressie. But I went and looked at our reservation a moment ago, and she has somehow dropped off! It now shows just my family of four. Do you think if I call and explain she was originally on the reservation, that they can add her back AND I can purchase her tickets? The rest of us are AP. TIA!

That is right, you would not be able to purchase a ticket for her right now even if she is on your reservation. I had not purchased a ticket yet for one of my children and now will not be able to get him a ticket or make park reservations for him until some undetermined date "later this summer."

 

[HollyMD]

Thank you both. Hope we will be able to add her without problem. Good luck to you all as well!

 

[JessicaW1234]

So on Monday, guests with "impacted" resort stays can call in to make modifications. I'm not sure exactly what that means. We have an AKL Jambo (non-DVC) resort stay booked for December, and I don't see non-DVC Jambo listed for reopening. Does that mean I can call in to modify?

I want to know this too. Have POR for August which looks like it is not opening? I thought that Disney was reaching out to us to ask if we are still coming and offering a substitute resort? Are we supposed to call them instead? Is this tomorrow too? Which phone number should we use?

 

[marx]

So on Monday, guests with "impacted" resort stays can call in to make modifications. I'm not sure exactly what that means. We have an AKL Jambo (non-DVC) resort stay booked for December, and I don't see non-DVC Jambo listed for reopening. Does that mean I can call in to modify?

I want to know this too. Have POR for August which looks like it is not opening? I thought that Disney was reaching out to us to ask if we are still coming and offering a substitute resort? Are we supposed to call them instead? Is this tomorrow too? Which phone number should we use?

This evening, Disney updated their website saying that anyone (not just impacted) with 2020 resort reservations can modify beginning tomorrow. You will need to call though (called an hour ago and CM told me).

 

[yulilin3]

I want to know this too. Have POR for August which looks like it is not opening? I thought that Disney was reaching out to us to ask if we are still coming and offering a substitute resort? Are we supposed to call them instead? Is this tomorrow too? Which phone number should we use?

Rooms and Packages
At this time, we are temporarily pausing Disney Resort hotel reservations so we can focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations). We will resume new hotel reservations after that period of time.

Guests with reservations for travel through July 10 may request immediate assistance with modifying their plans for dates in 2020. Those currently traveling July 11 - December 31, 2020 may request assistance beginning Monday, June 22. Modifications into 2021 can be made beginning June 24.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 3, 2020. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you did not book through Disney directly, please contact your travel professional.

 

[soniam]

Rooms and Packages
At this time, we are temporarily pausing Disney Resort hotel reservations so we can focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations). We will resume new hotel reservations after that period of time.

Guests with reservations for travel through July 10 may request immediate assistance with modifying their plans for dates in 2020. Those currently traveling July 11 - December 31, 2020 may request assistance beginning Monday, June 22. Modifications into 2021 can be made beginning June 24.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 3, 2020. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you did not book through Disney directly, please contact your travel professional.

Man, I really need to get work done this week. This is getting ridiculous. Thanks for posting. I guess I will be using my headphones while waiting while working from home.

 

[yulilin3]

DisUnplugged (yours truly included) will be doing a live show tomorrow from Bay Lake Tower, sometime in the afternoon, hope you guys can watch, we'll go through our impressions of how they are managing hotels and dining

 

[JM23457]

This evening, Disney updated their website saying that anyone (not just impacted) with 2020 resort reservations can modify beginning tomorrow. You will need to call though (called an hour ago and CM told me).

Thanks! Did they say what time you can begin calling?