WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[yulilin3]

If I am reading this right, if you haven't checked in by the 15th, you can't check in- correct? DD is DCP at AofA and is still scheduled to work through the 21st.

I haven't had a chance to catch up with all the alerts but can tell you i went on the HUB last night and found some amazing rates for this coming week, $60 for a AS night, $90 for POR . So I'm not sure, I'll look into it

 

[Stasieki]

They reactivated the cancel button online. My family was able to cancel for full refund.

 

[doombuggy]

These things should have always be done anyway. They should always have had the stations, they should always wipe everything down. Why is being clean a new thing?

They are cleaning MORE frequently, they always clean. I am not guest show, so I don't know how often they go through cleaning the rest rooms for example, but they are always in our cast bathroom at least 2x per the shift I work (6am to 2:30pm)

 

[lionkingzimba]

They reactivated the cancel button online. My family was able to cancel for full refund.

That's so good on the USA side. The UK side is so frustrating that nothing can be done online and can be only done either via phone call (a massive line, 4 hours and counting), or email. As I used multiple credit cards to pay with my package, I just want to double-check how is my package going to be refunded.

As soon as I can deal with my Disney package, I will be able to work with my schedule and change my air ticket dates, American Airlines only allows 1 free change per ticket with many T&Cs (they don't allow full refunds), before the ticket departure date (which is 18th March for me).

 

[Yurchat]

Anyone have any luck getting through to reservations this morning? Realize it's going to be quite a long wait but I can't even get the call to go through. Reservations start Sunday at Pop. Thankfully we are Floridians so we don't have it as bad as others with flights and everything else. It was the last 4 days of our annual pass so we do have some concerns about how they will handle that as we can't get back until December. Hoping we don't have to cancel but ready to accept all the outcomes. If anyone has a better number than the (407) 939-5277 one would appreciate it.

 

[yulilin3]

Anyone have any luck getting through to reservations this morning? Realize it's going to be quite a long wait but I can't even get the call to go through. Reservations start Sunday at Pop. Thankfully we are Floridians so we don't have it as bad as others with flights and everything else. It was the last 4 days of our annual pass so we do have some concerns about how they will handle that as we can't get back until December. Hoping we don't have to cancel but ready to accept all the outcomes. If anyone has a better number than the (407) 939-5277 one would appreciate it.

Unfortunately it's going to be like this for the day. Is there a way you can wait to call tomorrow? Do you NEED to speak with someone, cause you can cancel online

 

[lionkingzimba]

Anyone have any luck getting through to reservations this morning? Realize it's going to be quite a long wait but I can't even get the call to go through. Reservations start Sunday at Pop. Thankfully we are Floridians so we don't have it as bad as others with flights and everything else. It was the last 4 days of our annual pass so we do have some concerns about how they will handle that as we can't get back until December. Hoping we don't have to cancel but ready to accept all the outcomes. If anyone has a better number than the (407) 939-5277 one would appreciate it.

I have got through once to the USA side accidentally, and as my reservation is UK based, I can only be redirected to the UK line for cancelling or changing my package.

The fastest way to get through to the USA reservations team for me (within 10 minutes), is via the internet help desk option. I have tried this a few times hoping it is the UK side, but it is the USA side.

 

[MommaBerd]

Anyone have any luck getting through to reservations this morning? Realize it's going to be quite a long wait but I can't even get the call to go through. Reservations start Sunday at Pop. Thankfully we are Floridians so we don't have it as bad as others with flights and everything else. It was the last 4 days of our annual pass so we do have some concerns about how they will handle that as we can't get back until December. Hoping we don't have to cancel but ready to accept all the outcomes. If anyone has a better number than the (407) 939-5277 one would appreciate it.

Are you try to cancel or reschedule? If just cancelling, you don’t have to do anything per their latest communication. Your refund will be automatically processed. They also stated that APs will be extended by the number of days the parks remain closed.

 

[randumb0]

Nice!! My son's AP expires on 3/26 so I guess he gets 2 more weeks before I have to renew

 

[Yurchat]

Trying to reschedule, our weekday select pass expires on Thursday and didn't plan on renewing at this time. Soonest we can get back would be December so I'm assuming we need to talk to someone.

 

[babiipiggiex3]

It sucks for people that has to reschedule, how disappointing! But I think deep down, we all know it was the right thing for Disney to do. Stay safe everyone!

 

[gatour]

If I am reading this right, if you haven't checked in by the 15th, you can't check in- correct? DD is DCP at AofA and is still scheduled to work through the 21st.

After reading it a few times, I think this.

1. If you call now and cancel. You will be issued an immediate refund (or close to immediate)

2. If you don't call and don't check-in you will be issued a refund up to 7 days after your original check-in date.

3. If you show up on your check-in date you will allowed to check-in.

I based this that they said in a prior paragraph that the the hotels and Disney Springs will remain open.

Then again I could be completely wrong.

 

[Spridell]

The more I think about it, I now see why they are keeping the resorts open and why they probably will NOT close them.

- Large gatherings suspended (at any given time in a hotel mass amounts of people are NOT in one place at a hotel)
- Restaurants in the hotels most hold no more than 200 people and that's at full capacity which most wont be this month
- Housekeeping will clean daily

@yulilin3 said above very cheap rates for this upcoming week. Disney knows that the parks are not open but are heavily discounting the rooms for people who want to have hotel only vacations.

NYC hotels and Las Vegas hotels are all still open. When we start seeing those close maybe then we will see them in Disney World close to. That is why the statement said "for now"

 

[4My3KGirls]

Tried getting through since the time lines were to open this AM, only to never get past "all circuits are busy". We are booked for 3/22-3/27 and as a family determined that the best option was to move our trip to Thanksgiving. My panic is that although we showed comparable availability for our package last night and this AM, things were going to book fast and there is a good chance we might get shut out.
I finally decided the best course of action would be to make a new reservation for our desired dates/resort/rate at this time and then wait until the initial crush of calls calms down to call in and either have them change my initial reservation and cancel the new one. The $200 fully-refundable deposit was worth the peace of mind that I don't have to necessarily worry about getting through the make my reservation change today or tomorrow.
Now waiting for the reality to hit the kids. They seemed fine list night, but I am not sure they fully realize that the countdown clock just went from 8 days to 8 months

 

[yulilin3]

The more I think about it, I now see why they are keeping the resorts open and why they probably will NOT close them.

- Large gatherings suspended (at any given time in a hotel mass amounts of people are NOT in one place at a hotel)
- Restaurants in the hotels most hold no more than 200 people and that's at full capacity which most wont be this month
- Housekeeping will clean daily

@yulilin3 said above very cheap rates for this upcoming week. Disney knows that the parks are not open but are heavily discounting the rooms for people who want to have hotel only vacations.

NYC hotels and Las Vegas hotels are all still open. When we start seeing those close maybe then we will see them in Disney World close to. That is why the statement said "for now"

wondering also if we will see some character meet and greets with costumed characters at the hotels, like they do during hurricanes, not sure about that. I will be visiting the hotels and DS the next 2 weeks as part of my job so I can report back on that

 

[Spridell]

wondering also if we will see some character meet and greets with costumed characters at the hotels, like they do during hurricanes, not sure about that. I will be visiting the hotels and DS the next 2 weeks as part of my job so I can report back on that

I was thinking the same exact thing. Will it be like hurricanes where they bring the characters out and have special events going on at the hotels.

Keep us updated

 

[KristinU]

wondering also if we will see some character meet and greets with costumed characters at the hotels, like they do during hurricanes, not sure about that. I will be visiting the hotels and DS the next 2 weeks as part of my job so I can report back on that

I would think not, or at least not with physical contact. Maybe a lobby parade or something without contact. The big thing with this is the physical distancing.

 

[Haley R]

I saw Universal closing too, and I feel so bad for everyone who has had this upheaval in their lives. Be safe friends!

I was reading the paper last night and here in Citrus County (about 50 miles from WDW) NOTHING is closed or canceled. Not the Festivals, St Patrick’s Day Parades, etc. Not a thing. They announced that nothing would be cancelled at all during this spring break. Shrimpapalooza starts today.

They said it’s because there are 0 cases in Citrus County. Keep in mind that they are not testing people in Citrus County- many people in our community have been sick including me and we were told to not go to Urgent Care or the Dr unless we were having breathing problems and that we wouldn’t be tested unless we had been symptomatic and traveled internationally. One lady in Tampa who flew in from Europe raised a fit in the airport and kept demanding being tested, and she finally was. It was positive, and she was the first admitted case in that county.

So I think Florida is in big trouble here. Without us being tested for the last few weeks, and so many tourists, it’s probably wise to try to contain the spread. My husband and I are better now, as our many people in our community- but as much as I was telling everyone they were more likely to get the measles or the flu and be sicker, I’ve come around to realizing that a canceled vacation may be a good thing for people right now.

We live in a different county than you but still an hour from wdw. All of our festivals and events are getting cancelled and we haven’t had any cases yet

 

[Spridell]

I would think not, or at least not with physical contact. Maybe a lobby parade or something without contact. The big thing with this is the physical distancing.

Yea I think your right. I can see them doing some sort of show or something with the characters at the hotels but no meet and greets

 

[jrkooljake109]

I’m sorry if this has been asked before, but has anyone got their tickets refunded? I read through the forums and saw where someone mentioned that you could get refunds online, but I can’t find the option to. I have tickets for March 16th and 17th. Thanks in advance!