WDW Bus Driver Experiences..

We had a really bad experience leaving MGM last May. We (My mom, my dad, my 6 year old wheelchair bound son and I) were leaving the park at about 3:30 PM. It was so hot and humid that day. The bus driver had loaded and was about to take off and saw my dad and I (not seeing my mom and my son in the wheelchair) and the driver opened the door for us to hop on. I said "My son is in a wheelchair." The driver looks back into the bus, turns to me and said "We are full." and drives away. My 6 year old cried thinking we were not going to have a ride back to our hotel. I made note of the bus number and time and called Disney transportation as soon as we got back to POFQ and reported him. Within 10 minutes the manager of transportation was at our doorstep and apologized and brought treats (fastpasses, pins and stickers, and a watch) for Noah and Brady. Brady was at the hotel napping with DH while we were at MGM.

I would not have been upset if the driver had said he would call for another bus, not to mention the bus was not completely full. What a hard lesson it was that day for a 6 year old. Ever since that incident, I am always leary when approaching a bus, worrying about what they will say. We have 9 days until our next trip and hope we don't have that incident again.

FTR- I did not report the man expecting treats for the kids. I wanted that driver reprimanded or even fired. Behavior like that is completely unacceptable.

I have to be honest with you, I don't understand why you think the driver should be fired. You can only put 2 wheelchairs securely in 1 bus. It's very possible both spots were taken, so in order for your family to go on the bus someone else in a wheelchair would have had to get off.
Whether the bus was completly full or not, drivers are probably not allowed to let a 3rd wheelchair on if it can't be secured.

He could, however, have been nicer and told you that while this bus was full, there would be another one coming shortly.
 
We were lucky and never had a bad experience with the Disney buses. I was a little worried on our way back to MCO because the DME kept making stops at other resorts (it probably took us an hour just to leave Disney property).

We had great drivers who would do the singing / trivia things too and it was fun, a good way to stay awake when it's midnight and you've been in the parks all day!
 
Just so you know - it's extremely possible that the two wheelchair tie-down spots were occupied, even if the entire bus wasn't. And most likely the bus driver didn't say he'd call for another bus because one would be along in about twenty minutes. As far as I know (which doesn't mean I know everything) standard procedure doesn't include calling for a backup bus in the middle of the afternoon.


Just so YOU know since you were not even there- there was NOONE in a scooter or wheelchair on the bus. It was not even full of ambulatory people. The manager told us that he suspected that the driver had done that because it was time for shift change and there was a history of problems with this driver.


edited to add- Since my son has been a w/c user since he was 2 years old, I am aware of how many wheelchairs can be secured on a Disney bus and their policy pertaining to w/c users loading, etc... :)
 
On our last trip, we had a good experience with a driver. We were going to eat at BOMAs so we were waiting for a bus from Pop to Animal Kingdom and then I was going to transfer. When I got on the bus I asked the driver, if I would be able to transfer, he said, he would take us directly to Animal Kingdom Lodge. It was very cool.
 

I was staying at Old key west from April 29th- May 6th, on the morning of april 30th I was walking from my room to the bus stop and I had noticed that the bus was just pulling away so I started to run for the bus. It was the downtown disney/typhoon lagoon bus that i needed as well. The bus stopped and I got on...he asked why i was all dressed in a suit and tie. I told him i was going to the casting office for my interview, he just smiled and I sat down. He made his rounds at OKW then it was on to DTD, i noticed he went right past DTD and was heading another direction, i thought it was weird but then he turned down the road for the casting office:scared1: . I was in shock and totally happy as I was planning on walking from DTD. I thanked him and he wished me good luck on the interview.

I found out during the interview that I got the job and Im starting on the International program in July for 1 year at LeCellier....:dance3:

I cant wait to help out guests just like the bus driver helped me :).

Pixie dust is always in the air!!!!!:wizard:
 
It was very late and we were at Magic Kingdom until closing (extra magic hours on a weekend). DD (3) and myself somehow got on the wrong bus and were not headed anywhere near POP Century.

The driver told us to sit tight he'd handle it. He got on the phone and did whatever magic they are taught to do in this sort of situation and minutes later another bus pulled alongside.

We got on that empty bus and got the last ride of the night to our resort. But the real surprise came in the morning. My DD left her camera on the first bus and the driver tracked us to have it delivered it to us!

My daughter looked for him the rest of our days there but "Herb" was never our bus driver nor was he at any of the bus stops again. DD had a big hug reserved for him.
 
Here is one that happened on May 5th. The buses are testing the new computer terminal dispatch system. The 5th was the first day for our bus driver. Disney had advisors at the bus stops to help the drivers with the new system. The drivers had received 2 weeks training on the new system but old habits are hard to break. The driver logs on to the system and inputs the route code. The system is supposed to change the destination signs, play music, and make recorded announcements. The advisor at downtown Disney helped our driver log on. Our driver told the advisor that he had been to training and that he wasn't stupid so leave me alone. The advisor left the bus and we proceeded to our first stop. Along the way the system played music and made announcements. Our driver wanted to make his own announcements the old fashioned way and became very frustrated when he couldn't. A couple of times I heard him say, "how do you turn the damed music off"? At our next stop the driver wanted to change the route signs. The advisor had told him to leave the signs alone. The new system would change them. He would punch a few buttons and leave the bus to check the sign. Come back on the bus, punch a few more buttons, leave, check, repeat. This went on for several minutes and finally he said. "The dang thing must be broken".

Several days later we were at Downtown Disney West Side. This location seems to be where the driver shift change occurs. Our new driver got on the bus, adjusted his seat, moved some stuff around and we were ready to go. He flips a switch and the bus dies. No lights, no air conditioning, no sound. The driver waits a few seconds and restarts the bus. The lights come back on and so does the air conditioning. He reaches up to the route sign control and changes the sign. Once underway I asked him why the bus died? He replied that it was the only way he knew of to disable the new computer terminal dispatch system. Old habits are hard to break even at WDW. :woohoo:
 
I have a very good bus driver story :)

On our last trip to WDW we wanted to go have dinner at Beaches and Cream. We took the bus from CSR to MGM. We planned on taking the boat from there. Anyway, while the bus driver was tying down my wheelchair, he asked if we had ADRs at MGM (it was about 6:30 or so when we were heading over there). We told him no, we were just "making a connection."

We got to MGM and he just sat in the seat for a minute or two. No one was waiting to catch the CSR bus and no one was coming either. He walked back to us and said, "After this stop, I was going to take a break. How about I just drive you guys over to the Yacht and Beach Club?"

Of course we said yes!!!!!! How nice was that!!
 
During our trip this past February we were going to the Contemporary for Chef Mickey's breakfast. We arrive at the bus stop at FW as a family with two children and two adults in scooters (going to Magic Kingdom for breakfast) gets on the bus. Another driver pulls up and these people are made to get off the first bus. The drivers discuss it and the people get back on the first bus. The drivers are by now fighting and tell the people to get on the second bus. We are told to get on the second bus while they still hash it out. Come to find out, the second driver was filling in for someone and did not usually drive the FW route. Seems that the first guy was trying to take advantage of her and tell her what to do. She kept telling us how sorry she was that we witnessed that and she took both us and other other family directly to our destinations. We got her name and let Disney know how nicely she treated us. Being made to feel important is part (or should be part) of the Disney way.
 
We had a really bad experience leaving MGM last May. We (My mom, my dad, my 6 year old wheelchair bound son and I) were leaving the park at about 3:30 PM. It was so hot and humid that day. The bus driver had loaded and was about to take off and saw my dad and I (not seeing my mom and my son in the wheelchair) and the driver opened the door for us to hop on. I said "My son is in a wheelchair." The driver looks back into the bus, turns to me and said "We are full." and drives away. My 6 year old cried thinking we were not going to have a ride back to our hotel. I made note of the bus number and time and called Disney transportation as soon as we got back to POFQ and reported him. Within 10 minutes the manager of transportation was at our doorstep and apologized and brought treats (fastpasses, pins and stickers, and a watch) for Noah and Brady. Brady was at the hotel napping with DH while we were at MGM.

I would not have been upset if the driver had said he would call for another bus, not to mention the bus was not completely full. What a hard lesson it was that day for a 6 year old. Ever since that incident, I am always leary when approaching a bus, worrying about what they will say. We have 9 days until our next trip and hope we don't have that incident again.

FTR- I did not report the man expecting treats for the kids. I wanted that driver reprimanded or even fired. Behavior like that is completely unacceptable.

I completely agree that this behavior was unacceptable, especially after reading your second post that there were no other passengers in scooters or wheelchairs on the bus. While many of the other stories involve accidents, unlucky situations, or a newly-trained bus driver (which are, of course, totally forgivable), the bus driver you encountered was unkind and lacked any sense of compassion. I'm glad you reported him, and I am sure Disney responded to it. The WDW bus drivers are usually some of the friendliest and most professional CMs, and I can't imagine someone like the driver you encountered remaining in such a guest-oriented job.
 
During our trip this past February we were going to the Contemporary for Chef Mickey's breakfast. We arrive at the bus stop at FW as a family with two children and two adults in scooters (going to Magic Kingdom for breakfast) gets on the bus. Another driver pulls up and these people are made to get off the first bus. The drivers discuss it and the people get back on the first bus. The drivers are by now fighting and tell the people to get on the second bus. We are told to get on the second bus while they still hash it out. Come to find out, the second driver was filling in for someone and did not usually drive the FW route. Seems that the first guy was trying to take advantage of her and tell her what to do. She kept telling us how sorry she was that we witnessed that and she took both us and other other family directly to our destinations. We got her name and let Disney know how nicely she treated us. Being made to feel important is part (or should be part) of the Disney way.


This sounds similar to an incident last year on the water ferry from POFQ to DTD. The two drivers CLEARLY did not get along and vented to all of the passengers on the way back to POFQ. LOL One of the boat drivers did not like the way a particular ferry drove and was asking to switch boats with the other drivers. :rolleyes1
 
I have a very good bus driver story :)

On our last trip to WDW we wanted to go have dinner at Beaches and Cream. We took the bus from CSR to MGM. We planned on taking the boat from there. Anyway, while the bus driver was tying down my wheelchair, he asked if we had ADRs at MGM (it was about 6:30 or so when we were heading over there). We told him no, we were just "making a connection."

We got to MGM and he just sat in the seat for a minute or two. No one was waiting to catch the CSR bus and no one was coming either. He walked back to us and said, "After this stop, I was going to take a break. How about I just drive you guys over to the Yacht and Beach Club?"

Of course we said yes!!!!!! How nice was that!!
That is really cool!

nice to hear a good wheelchait experience after Lillypug's bad one. The good drivers outnumber the bad ones, but the bad ones really stick in your head.

We've got a good experience with bus drivers from our trip in April.
We were waiting for the bus at OKW to go to Epcot. While we were waiting, we noticed a group of women of assorted ages who were also waiting for the Epcot bus (it was hard not noticing them, they were wearing matching hot pink shirts that said they were celebrating one of the women's birthday). Several of them talked to us while we waited and once the bus stopped, they watched while the driver put down the lift (it was one of the really old buses). One of the women was really interested in the process and asked if we minded if she watched. We didn't mind at all; it's nice to have someone watching because they are interested, rather than because they are upset at how much time it's taking.
Unfortunately, this was one of the times when things did not work well. After a number of tries, the bus driver could not get the lift to lower completely. She tried putting it up, closing the door and starting all over. She tried moving the bus a bit to get to a more level place. She tried putting an instruction book under the ones side that seemed lower (she said the instruction book did come in handy sometimes). Finally, she gave up and said she would radio so that a bus would be sent sooner than the 1/2 hour that was the normal schedule.
Our new friends, the pink shirt ladies, said they were very sorry and wished us well (they were very sweet).
After a few minutes, another bus drove up - another old bus with a lift. It had the same problem as the first bus and the driver tried all the same things. Another bus parked behind ours and the driver came over to see if he could help. He asked our driver - "Did you get out the instruction book?" Our driver showed him he had (it was under the lift). He asked "Do you have a towel?"
(At that point, we were all looking at each other wondering what they would use the towel for????)
Our driver didn't, so the other driver lent his towel - folded and put on top of the instruction book. With the added towel, we finally had success and got DD loaded onto the bus. The other driver took his towel and we were off. Our driver warned us that we might have the same problem once we arrived at Epcot - and that we might have wait for another driver with a towel. Luckily, we didn't have any problems and arrived at Epcot just fine.
 
We had a female bus driver who was actually falling asleep. Dh was standing so he kept talking to her trying to keep her awake. When she noticed dh watching her she hurried up and put her sunglasses on (it was night time) so he couldn't see her.
 
After an hour wait for the bus to ASMo after Wishes one night, everyone boarded the bus, scowling, kids screaming, just wanting to get to the hotel.The Driver actually made our ride fun by singing his own version of "The wheels on the bus", which he made all of us sing along. His verses went, the babies on the bus say WHAH WHAH WHAH, and the dads on the bus say "bring my beer". To this day my DD4 sings the bus drivers version of the song!:goodvibes

So funny - must've had the same guy this past New Years Eve as we headed back to CS. It did get a little annoying after awhile though.
 
That is really cool!

nice to hear a good wheelchait experience after Lillypug's bad one. The good drivers outnumber the bad ones, but the bad ones really stick in your head.
I have had only good experiences with the bus drivers (knock on wood). :)
 
We had a bus driver tell DH and I about his new start up internet company and that we should really look into investing in it. Then he gave us his business card that had all kinds of misspellings. It was completely bizarre!!!! We were the only ones on the bus, so he was just talking away!
 
Our bus driver was taking us back to PopC after we closed MK. My ds21 was working as a cp and really knew his way around. The driver missed our turn. We said nothing. She continued on, and on. We became a bit concerned. Ds21 told her she missed her turn - she said I know, I know, and continued on. We finally started saying turn around!! (There were several opportunities.) My ds said he could get us back if she'd pull onto I-4. She said, " Oh no - I am going off property, and that's illegal! I can't take the bus on the interstate!":upsidedow We drove down about 1/2 mile, (off property) and made a u-turn and headed back. The folks clapped as we re-entered the property!
 
We had a really good bus driver last year when DH, Mom, my brother and his family, and my godfather, all went to Disney World. When the bus driver had his hand on the wheelchair lift control (I was in my manual wheelchair), he joked, "You know what to say when you want to go up on a wheelchair lift?" I looked up at him and said, "No." He said, "Beam me up, Scottie." I had to smile at that, as the bus driver at the summer camp that my DH and I go to every summer, for kids and adults with disabilities, always instructs the campers that use wheelchairs, to say that, if they can (he says it for them, if they can't), before he operates the wheelchair lift. He always jokes that he won't do it, unless it was said.

Samantha:love: :love: :love: :love:
 
We had a really good bus driver last year when DH, Mom, my brother and his family, and my godfather, all went to Disney World. When the bus driver had his hand on the wheelchair lift control (I was in my manual wheelchair), he joked, "You know what to say when you want to go up on a wheelchair lift?" I looked up at him and said, "No." He said, "Beam me up, Scottie." I had to smile at that, as the bus driver at the summer camp that my DH and I go to every summer, for kids and adults with disabilities, always instructs the campers that use wheelchairs, to say that, if they can (he says it for them, if they can't), before he operates the wheelchair lift. He always jokes that he won't do it, unless it was said.

Samantha:love: :love: :love: :love:

Argh, it drives me nuts when they make jokes like that. Like on the Jungle Cruise, they ALWAYS say, "Look, your own private Tower of Terror." Blech.
 







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