On a trip 4 or 5 years ago we had Park Hoppers and used one at TL. They had bad thunder and lightening all morning, and we did get a 1 day ticket for good only for TL, since it was before noon, and the park was closing. It took over an hour+ in line to get the tickets, since they only had 1 window open for questions, and they could have had at least 3 open. I do not know if they still do this. And not everyone got a refund/new ticket. Do not know why we did, except we had been in line for a loooooong time, and they knew it, and we were nice about it. Come to think of it a family a few folks in fromt were NOT nice and did not get any thing... We had got there late and had only been in the park for under 3 hours. So I don't know if it was the due to the length of time in park/ niceness of us, or what. Sorry if this didn't help any! If and when this happens hope someone will let us know.