Unfortunately it had to do with your resort. CSR is a "convention" resort. There is a $10 service fee charged here because of it. It does not seem fair to regular guests but this type of resort gets slammed with vendors shipping items in by the truckload for conventions on property. CSR does have it's own area that specifically deals with packages that come into the hotel. I believe the same goes for the Contemporary and maybe the Swan/Dolphin? I have shipped to all three all star resorts, POP, and the Poly without fees. At the Poly the water was waiting in my room. At the Value resorts your package can be picked up at the front desk, (NOT luggage services) upon check in. Sorry you had the trouble with your water. Hope this info helps.
Thanks so much for the info. We weren't really upset, just disappointed. I mean really, even with the $10 charge, we saved a ton on water!
Good to know about those resorts. Thanks for taking the time to post and clear things up! I love this site!