Was this handled correctly?

Very simply yes.

Of course the rest of the day was also likely highly choreographed. I know it is hard to undersatnd if you have not been trained in this area. Getting our kids on board and settled (and into there own world works since they do not percieve being in a big crowd) walking in at the end through a gauntlet of people (even seated) is very difficult. If you want to tell if a child is for real or not, watch when they deplane, If they wait till everyone else is gone to get off then you can be quite sure their disability is real if they jump up in the middle of the crowd you have an imposter.

bookwormde
 
If you want to tell if a child is for real or not, watch when they deplane, If they wait till everyone else is gone to get off then you can be quite sure their disability is real if they jump up in the middle of the crowd you have an imposter.

bookwormde


Ahh...yes. The *miracle of flight* Those people that need extra time for boarding, but are cured during flight and have no need for extra time for deplaning (which would involve waiting until the end to deplane).

It happens with all sorts of "disabilities".
 
Oh, I only get to deal with complaints once they've escalated to the litigation stage. I can distinctly recall a mother's ranting last year about how she wasn't being allowed to board early with her daughter consistently who didn't do well in crowds or in lines. When I didn't immediately see the daughter I inquired if she was even traveling with her that day. Before the woman could answer, a gentleman seated a few feet away who couldn't help but overhear the woman's rant, spoke up and informed me the woman just sent the daughter over to the Starbucks several gates away to stand in line for a latte. Classic.

The preboarding might make sense if they were seated on a near empty plane for the duration of the flight. As a preboarder, there is still a line. And the plane will never remain empty. You completely ignore the importance of developing real coping skills and the reliance on the caregiver when in such environments.


Very simply yes.

Of course the rest of the day was also likely highly choreographed. I know it is hard to undersatnd if you have not been trained in this area. Getting our kids on board and settled (and into there own world works since they do not percieve being in a big crowd) walking in at the end through a gauntlet of people (even seated) is very difficult. If you want to tell if a child is for real or not, watch when they deplane, If they wait till everyone else is gone to get off then you can be quite sure their disability is real if they jump up in the middle of the crowd you have an imposter.

bookwormde
 
I think that happens more on airlines without assigned seating. I don't hear about it all that often. I have great empathy for those who navigate this world as best they can without the benefit of mobility, agility or endurance. These are the diabilities where we can best make a positive impact. For the record, I am all for allowing the entire party to board early with a preboarder. They can't take every seat, can they? As far as the entitlement disabilities, they have access to the same better seats and earlier boarding groups as anyone else. It's all about access. The end. ;)


Ahh...yes. The *miracle of flight* Those people that need extra time for boarding, but are cured during flight and have no need for extra time for deplaning (which would involve waiting until the end to deplane).

It happens with all sorts of "disabilities".
 

Oh belive me most parnets of children with ASD spend there lives tying to develop coping skills, to different levels of success but since this is geneticlly based it is not simple or by any means assured.

It sounds like it would help you greatly both from a defense and from deciding when your company really needed to adjust policy to become a lot more informed in this area, so you might wnat to get a copy of Tony Atwoods " The Complete guide to Aspergers" which is available on Amazon for abut $17 and read it. He is the leading clinicain in the world on the higher functioning kids and his works are commonly referenced in court cases.

bookwormde
 
It sounds like you're pretty focused on one syndrome. Unfortunately, the world and the travel industry can't, to the detriment of all, eliminate situations which may or may not cause anxiety to a minute subset of the population. I think sometimes parents and caregivers cause increased anxiety in the child with the hidden impairment or sensory issues by focusing and commenting on the perceived violations of ADA and/or ACAA when they are out in public.


Oh belive me most parnets of children with ASD spend there lives tying to develop coping skills, to different levels of success but since this is geneticlly based it is not simple or by any means assured.

It sounds like it would help you greatly both from a defense and from deciding when your company really needed to adjust policy to become a lot more informed in this area, so you might wnat to get a copy of Tony Atwoods " The Complete guide to Aspergers" which is available on Amazon for abut $17 and read it. He is the leading clinicain in the world on the higher functioning kids and his works are commonly referenced in court cases.

bookwormde
 
It is becoming increasingly understood that a large portion of the hidden disabilites are from this gene set. If it was only one person who qualified the airline industry have the same legal and moral resposibility not to discriminate. I hope you take the time and effort to become educated.

bookworm
 
Very simply yes.

Of course the rest of the day was also likely highly choreographed. I know it is hard to undersatnd if you have not been trained in this area. Getting our kids on board and settled (and into there own world works since they do not percieve being in a big crowd) walking in at the end through a gauntlet of people (even seated) is very difficult. If you want to tell if a child is for real or not, watch when they deplane, If they wait till everyone else is gone to get off then you can be quite sure their disability is real if they jump up in the middle of the crowd you have an imposter.

bookwormde


My child is for real w/ his autism, yet he doesn't have a big problem being in a crowd. He simply doesn't acknowledge the folks around him, not unless they intrude on his perceptions. At the end of a flight he's always trying to be the first out the door. That's because the flight is over. For my DS once something is done, he's gone. It can be a real pain sometimes. When his therapy sessions are over he just grabs his shoes and is out the door, usually before I even have my shoes on!
In a crowd he just dives in and goes for his goal, he has a weird tunnel vision, he does. If we delay him, as we often need to do, then is when he gets antsy.
 
The boarding pass piece is just for a lack of a better word, stupid. This was just a GA being difficult. I've handed GAs (granted not SWA) boarding passes for my traveling party many of times, without each one of them holding one. There is no requirement that each person must hold their own boarding pass.
.

I don't know about the US but in Canada it seems over the past year or two everybody, including kids need to hold their own passes and show it to the gate attendant; then they need to show the pass to the Flight attendant once they step onto the plane... not certain why since you just showed the pass to the gate attendant all but a minute prior but just the way it is... :confused3:confused3
 
My child is for real w/ his autism, yet he doesn't have a big problem being in a crowd. He simply doesn't acknowledge the folks around him, not unless they intrude on his perceptions. At the end of a flight he's always trying to be the first out the door. That's because the flight is over. For my DS once something is done, he's gone. It can be a real pain sometimes. When his therapy sessions are over he just grabs his shoes and is out the door, usually before I even have my shoes on!
In a crowd he just dives in and goes for his goal, he has a weird tunnel vision, he does. If we delay him, as we often need to do, then is when he gets antsy.
I think the lesson from posts like this is that it's very 'dangerous' for people to try to judge behavior based on what they see. The appearance may be very different than the reality.
Some people with anxiety (not only related to autism, but also to other conditions) prefer to preboard because they may have rituals or need to get settled and know their things are all settled before the flight. Some might need to board before others are on so that they can enter the plane without other passengers around them, but will be fine once on board and settled.

Some may prefer to board at the end of the boarding process because doing that makes them less anxious (they may need to move around outside the plane until just before it leaves).

And, the getting off may work the way that the poster I quoted for some - even though they needed to preboard, once the trip is over, they just have an overwhelming urge to get out. This is not the same thing as someone who just wants to get out quickly after the flight lands.

The OP's child had issues like this and the situation she wrote about was one where they expected one thing to happen and something else actually happened. I respect the way that she was asking the basic question - she felt too close to the situation and wanted to know if her evaluation of the situation was wrong because of her viewpoint.

I posted earlier about needing to preboard because my DD uses a wheelchair and has physical disabilities. Another situation where what is observed is not the whole story because it's not simply because of her physical disabilities. It's not that we are ashamed she uses an aisle chair to board or don't want anyone to watch. It's that people watching makes things much more difficult for us. DD is very distractible. If the only people there are the ones who need to be there for the boarding process, it's easy for her to keep her attention where it belongs and help those getting her into and out of the aisle chair by relaxing so she can be moved. With other people watching, she gets excited and when that happens, she gets lots of involuntary movements - arms and legs flying all over the place, which can make the transfer very difficult on her and the people assisting her (and also more time-consuming).
Also, on flights to Orlando, where many people are gate checking strollers, those strollers makes space an issue for us getting her into the plane. We don't simply leave the wheelchair at the gate as is. To get it ready to go onto the plane, there are pieces I need to remove and bring into the plane with us. I'm pretty efficient at removing what I need, but it does take a few minutes. If we are boarded at the end of the process, it may take longer because I have to work around all the strollers and the people coming into and out of the area getting the plane ready to leave. It also means I have to carry several kind of bulky wheelchair pieces thru the plane to get to my seat and stow them. It's much easier to do that when the plane is empty than full (plus I do need a place in the overhead bin for them since they will not fit under the seat).
There are gate agents who got too busy and forgot to preboard us, but there also have been some who wanted to make sure their First Class passengers got boarded first. So, it's kind of a mixed bag, but does go more quickly and efficiently if they just let us board before the other passengers.
 
I travel with my 2 autistic sons quite a bit. I've never encountered a problem on Southwest. Fortunately for us, Southwest staff have been understanding. It's not just the waiting in line that is a major problem. It's the pushing, bumping and jostling for position that becomes a problem. Especially when you are trapped in the aisle because people are taking forever to put their bags in the overhead bin. That is enough to create a panic in my kids.

I do my best to keep them calm. They watch a movie while we are waiting to board. My kids would probably seem very "normal" during that time. But once it's boarding time, the rocking, hand flapping, nervous ticks kick in and everyone starts to stare. Eventually, one or both kids will panic and then it gets ugly. I suspect we would be kicked off the flight.

For us, pre boarding allows me to find a row with 3 available seats. This allows for a more relaxed flight for us and anyone sitting around us. If dh is with us, he will pick a seat nearby in case I need help with the kids to get off the plane.

I can't speak for everyone, just myself. Pre-boarding is not a treat for us. It's probably the only way we could fly. Believe me when I say that I wish my family could board a plane like everyone else. I envy those of you who can do that.
 
It would be great if you could post citations to studies or research in credible medical journals when you make blanket statements. So many times people post what they want others to believe are facts without proper documentation. Again, I understand you are probably imbedded in the support community with regard to your own disability but research, once disseminated among interested parties, tends to get diluted and altered to suit the taste of those repeating it. Not saying you're guilty of such, but it's important when discussing facts like laws and medical research.

I hope you take the time and effort to, also, instead of creating new threads within the disabled community board to rally support for your opinion in this one.
:rolleyes:

It is becoming increasingly understood that a large portion of the hidden disabilites are from this gene set. If it was only one person who qualified the airline industry have the same legal and moral resposibility not to discriminate. I hope you take the time and effort to become educated.

bookworm
 
Here's the thing people......
There are those out there, who will say they have a disability, or that their child has a 'hidden' disability, in order to get something they are not entitled to. In all reality, it is this type of behaviour that ruins things for those who are truly entitled. No, I don't think there is a need for 'proof' of a disability, the laws being what they are. But, it is really annoying to overhear someone saying they can preboard with their group because the law says they don't need to prove anything. And that's just not right. With this type of behaviour out there, everyone is going to suffer.
I have to wonder about the laws of privacy. On the one hand, someone says...'Oh, I don't need to prove anything. It's my business and I am entitled to that special treatment. The privacy laws say I don't have to prove anything'. But, on the other hand, now anyone at all can 'say' they have an issue that allows them some type of special thing. Where does it stop?? Those who want the special treatment say that they shouldn't have to prove it, and their privacy needs to be respected, but they have no issue at all letting everyone know that they are entitled to that special treatment. Anyone else see the contradictions here???

I would think, that if someone wants some kind of special treatment, they need to show something that can show that they really need it. A child with some kind of 'hidden disability' is usually under the care of a physician. What the heck is wrong with a standing note from that physician, stating that the child can not be expected to do x, y or z? No one has to see such a note, just the gate attendant. I know, I know..privacy laws. But, sometimes we go overboard in repecting every little thing. If you don't want others around you glaring at you and making snide comments, due to appearences of all being 'normal' (and I use that word very loosely!!!), then perhaps a brief note to be shown isn't such a bad thing. Human nature is human nature..and it's never going to change simply because there are so many people out there 'stretching' the truth in their favor. And that is just plain wrong.
 
Here's the thing people......
There are those out there, who will say they have a disability, or that their child has a 'hidden' disability, in order to get something they are not entitled to. In all reality, it is this type of behaviour that ruins things for those who are truly entitled. No, I don't think there is a need for 'proof' of a disability, the laws being what they are. But, it is really annoying to overhear someone saying they can preboard with their group because the law says they don't need to prove anything. And that's just not right. With this type of behaviour out there, everyone is going to suffer.
I have to wonder about the laws of privacy. On the one hand, someone says...'Oh, I don't need to prove anything. It's my business and I am entitled to that special treatment. The privacy laws say I don't have to prove anything'. But, on the other hand, now anyone at all can 'say' they have an issue that allows them some type of special thing. Where does it stop?? Those who want the special treatment say that they shouldn't have to prove it, and their privacy needs to be respected, but they have no issue at all letting everyone know that they are entitled to that special treatment. Anyone else see the contradictions here???

I would think, that if someone wants some kind of special treatment, they need to show something that can show that they really need it. A child with some kind of 'hidden disability' is usually under the care of a physician. What the heck is wrong with a standing note from that physician, stating that the child can not be expected to do x, y or z? No one has to see such a note, just the gate attendant. I know, I know..privacy laws. But, sometimes we go overboard in repecting every little thing. If you don't want others around you glaring at you and making snide comments, due to appearences of all being 'normal' (and I use that word very loosely!!!), then perhaps a brief note to be shown isn't such a bad thing. Human nature is human nature..and it's never going to change simply because there are so many people out there 'stretching' the truth in their favor. And that is just plain wrong.

It makes me sick to think that people would lie about having a disability. :sad2: But I know that it does happen. I'd gladly produce a note from a doctor if that would prevent people from abusing the system. We had something like that for our Disney cruise, so I know it isn't an issue for the doctor to do it.
 
Here's the thing people......
There are those out there, who will say they have a disability, or that their child has a 'hidden' disability, in order to get something they are not entitled to. In all reality, it is this type of behaviour that ruins things for those who are truly entitled. No, I don't think there is a need for 'proof' of a disability, the laws being what they are. But, it is really annoying to overhear someone saying they can preboard with their group because the law says they don't need to prove anything. And that's just not right. With this type of behaviour out there, everyone is going to suffer.

Just advocates devil here, but how do you know you heard what you heard in the right context? I'm one of those folks that will "play along" if I notice others around me getting too huffed and puffed about whatever service I might or might not get provided. I have been known to go on my sarcasm moods and am able to say literally what you just posted. Rubbing it in. Or playing around with the "this chair gets me nice perks, should've thought about buying that one for this earlier". Now it might not be "directed" at you or your family but somebody totally different. Heck, it can even be part of just a conversation between me and a friend or loved one as we all have the same nutcase humor. But you might very well overhear it if you are hanging around us.

You might never know in what context things are said when they're being said. I personally rather go with that myself. Not just because I am such a, well, bittofa nutcase, but because it does me no good annoying myself over something somebody else says, if they are faking/abusing or not as I have no influence over it. On the other hand, if I see it as some playing around, I get some of my own fun out of it. Whatever it was, I'll never know, but my experience is totally different from believing all things said.


I have to wonder about the laws of privacy. On the one hand, someone says...'Oh, I don't need to prove anything. It's my business and I am entitled to that special treatment. The privacy laws say I don't have to prove anything'. But, on the other hand, now anyone at all can 'say' they have an issue that allows them some type of special thing. Where does it stop??

Obviously US gouvernment has decided where it stops. AACA and ADA are rather clear in what is to be expected and what is not. I can see where enough folks will not agree. So many people, so many opinions. Those folks are entitled to them in my book. But with opinions like these, the only thing that will work is to actually not just have an opinion but standing up for it.

Those who want the special treatment say that they shouldn't have to prove it, and their privacy needs to be respected, but they have no issue at all letting everyone know that they are entitled to that special treatment. Anyone else see the contradictions here???

No issue? I've seen more issues on here than I'ld personally would really understand. I can only speak for myself, but for me it's always a pro versus con. What is more important and what will giving X amount of info result into versus giving Y amount of info. For me, handing out a rather large amount of medical info works better than just giving airlines a "I need such and such". My needs are only truely understandable when you understand the why. For that 'why', they'll need some info. If I tell them I dislocate anything by the smallest bumps or touches, it's easier to understand how important a bulkhead seat is on my kneecaps (ahhhhhhh, so no dislocations). And lo and behold; the airline employee 'working on' my flight for next week going as smooth as can be is very pro-active in that. If she'ld only known about bulkhead, she would've let me sit where somebody assigned me. She knew the reasons why and pro-actively contacted me, warning that the seat assigned to me was bulkhead but in practice used constantly by crew and customers to cross from one aisle to another. She was suspecting it didn't fit my needs and she was right. So we changed things around.

I'm a true advocate when it comes to providing airlines/companies/whatever the info they need to truely understand and cater to ones needs, even if that does mean giving some info that you aren't required to hand over by law. However, if my needs are as basic as needing an aislechair to board, I'm not going to inform any airline of more than that and the fact that I'm a wheelchairuser (and info related to that), not giving them my medical background.

I would think, that if someone wants some kind of special treatment, they need to show something that can show that they really need it. A child with some kind of 'hidden disability' is usually under the care of a physician. What the heck is wrong with a standing note from that physician, stating that the child can not be expected to do x, y or z?

Ah here we go again. Can you say rerun? I for sure can, and I'm not even from the US and don't deal with the ADA daily. ;) Very simple; it has too many 'faults' with it. It is too easily to exclude those that need certain services unconciously by setting up more thresholds. Consults cost money. For the very few very specific services airlines DO ask notes for, the notes have to be very up to date, no older than a few days. Notes don't get written that easily by most docs, they'll want to see you. Time of work, school, whatever.

What about that person that injures themselves on a vacation and needs wheelchair assistance to navigate the airport to get back home? Do they not only have to deal with the injury but also have to hunt down a doc for that silly note? Or even nicer; oops, hurt yourself at the airport. Also remember that airtravel is an international affair. Not all countries are created "equal". Low thresholds guarantee service being accessible for not just those from the US, but also those from outside travelling to, from or through the US. The list goes on and on as how requiring something as 'simple' as a note can exclude those that do need. Just mho, but that's probably one of the biggest reasons of no notes except for those situations you REALLY can not do without. For instance making sure somebody isn't possibly endangering other passengers, the flight etc. If somebody needs oxygen during a flight. If somebody is medically fit to fly, etc.

No one has to see such a note, just the gate attendant.

And that helps, what? GA's know squat. They're good at boarding a flight, doing their job, but when one needs assistance the GA isn't really on 'the list'. Things are taken care off way earlier. Months in advance, given the chance. If all goes as it should, all things needed are already put into place and the GA does little more than reading the screen and noticing who needs a preboard, who an aislechair etc. If you actively get the GA involved yourself, that tends to be a sign of things going wrong already in my experience. GA's have no clue about needs so how would they be able to judge a letter? And how would that GA ever know if a note is real or fake? Those that abuse will have no problem with making a fake note.

If you don't want others around you glaring at you and making snide comments, due to appearences of all being 'normal' (and I use that word very loosely!!!),

Needs do not have to be 'hidden' for that treatment. When it comes to anything folks are..... rather worried they aren't getting what they are entitled to. I dare say some of my needs are overly visable. Most will notice the wheelchair, powerchair, other aids etc. At which moment for a group of folks the 'oh boy, that's a threat to my rights' start. An amazing amount of folks really. So no, a note, or even wearing a sign on your neck or apologizing to each and everyone on the flight will not work. Some will still have their 'own ideas about it'.



Which does stil intrigue me is why the note keeps getting brought up for something as silly as preboarding a flight. It's not like the plane is going anywhere before all are aboard. It's not like a Disney buss. :rotfl2: It's not as if all overhead space will be used up. It's still not as if multiple dozens of people will use a preboard based on needs. It's not as if they all have groups of 40+ individuals tagging along. As said; it's not a Disney bus. ;) A lot of discussions keep repeating the "we are going overboard with the privacy thing". You know what? Since a couple of years, in the EU we've got our own legislation when it comes to flying with a disability. Very clearly describes what somebody is entitled to, what is an airlines responsibility, what the airport has to do etc. And guess what? No mention of any need of "proof", just a very plain "informing the airline at least 48 hours prior to the flight to be able to hold them and airport" to said legislation. Let's keep in mind that many countries in the EU, each and every little silly thing comes with it's own form of "proof" as soon as you do not fit the 'standard'. If there even are accomodations. And guess what? Apparently the EU has found no need for a form of "proof" to get certain things put into place when flying other than the passengers word in a timely manner.
 
goofieslonglostsis...you're absolutely right. I have no issue with anything you have said. Perhaps I did mishear, or perhaps I did come to the wrong conclusions. And you know what??? That really isn't my problem. I can only judge based on what I hear and what I see. The parent saying to the child, as they board with those who need 'extra time to get settled'...'Shush honey..they don't need to know we don't really need the time. We'll just board early and not have to wait with everyone else.'..to their teenaged child?? Hard to misinterpret that, don't you think?
Or the woman standing at the gate attendents checkpoint, with SW, saying...'But, my leg really hurts so I need to board now so I won't hold everyone else up.' and then quickly stomps away to get her bags. The pain didn't seem to bother her all that much when she practically ran to get a soda and come back with her bags to board early. Oh, and guess where she decided to sit? You guessed it..in an exit row. She was not a happy lady when the FA told her she would have to move. She gave quite the fight, but the FA held her ground. Now, you may be curious as to how I know this. Had A16 with no one before me, other than that lady and 3 people in wheelchairs.

I hate the idea of having to 'prove' there is an issue. But, there are so many people that now are claiming they have 'hidden disabilities'..it's kind of like those who want to take their dogs everywhere, so they say they are service dogs. Everyone seems to be trying to get an edge. It's getting to the point where everyone has some kind of issue. There are no 'normal' folk out there anymore. And please, I apologize for the use of 'normal'....I'm not really sure what normal is anymore or even if there is a normal..but it was pretty much the only way I could make my point.

And you're right....GA's don't always know which way is up, so aren't always going to make good decisions. Thank heavens I"ve been lucky and have run into good GAs...so far.

People are only human...both passengers as well as airline employees. Mistakes happen. Hopefully, the mistakes won't be enough to truly impact a family. I would feel badly that a family would be allowed to feel embarrassed by a GA's treatment when trying to board their family.
 
G4T; nobody knows the truth besides that individual themselves. But honestly, even if there are fakers; what than? It's not my business, it's the airlines business to pick up on them and handle accordingly. It brings me nothing positive to focus on that, so I decide not to.

Unbeknownst to many, there are tips and tricks of the trade to pick up on possible bad apples. While very very carefull, enough airline employees will be on the look out. Same thing for that dog subject. Heck, not just airlines on the look out; anybody that needs to be on the look out. See the recent changes to the ADA where it is being made VERY clear there is a huge difference between a proper assistance animal and a "very vaguely somewhere in a distance perhaps emotional support animal". I personally expect airlines and their employees to be overly aware of that chance. Allthough it's not the AACA, it does have links and does give them leeway. Combine that with having some tactics up your sleeves and you might be surprised what they can pick up on.

Do not feel any need to apologize for using a normal word like normal. I'm not politically correct, nor oversensitive when it comes to terms. As said, I enjoy a nice round of black or hard humor, including at my own expense. Come on; why would we have to fall over something as small as a word? We know what somebody means when using that word because of context, rest of message, giving benefit of the doubt etc. Let's just focus on the real things and not "ooh boy, each and all I can say might offend somebody". Until last year I had a manual chair that was called a Spazz. Some folks from the UK would be li-vid at the manufacturer of that chair. How dare the company, yadiyada. Not realizing that company has a great outlook on life and you sometimes need to get a chip of your shoulder. Play with what you have, enjoy life and focus on real things.


People are only human...both passengers as well as airline employees. Mistakes happen. Hopefully, the mistakes won't be enough to truly impact a family. I would feel badly that a family would be allowed to feel embarrassed by a GA's treatment when trying to board their family.

Oh definately mistakes happen! That's one of the main things I don't hold it against an individual if something isn't taken care of. Things can be forgotten sometimes, mistakes can be made, how they are dealt with is much more important IMHO. We all make mistakes after all.

The GA in the original post made one Big mistake in my book; the way that was dealt with the pickled situation. You do not ever put somebody on the spot, period. Never a need to do so. It was uncalled for, very simple.

Unfortunately too many people/families will take such an event overly personal. It's not "just" a mistake, not "just" a GA doing bad work, but it directly gets tied to somebody in their travelparty having a need and THUS getting treated in such and such a way. Such a shame, for all. Luckily OP and their family are not one of those folks. Something I really applaud them for.
 
You certainly have the right attitude, GLLS. So many people take the mistakes of others personally. They tend to forget they are not the only special traveler that a CSR or GA has to attend to or assist. It's unfortunate when a person allows himself or herself to be defined by the disability so as not to see the big picture, but rather letting it consume the other areas of his or her life. I feel for anyone who is challenged but screaming about ADA and ACAA and demanding to be reasonably accommodated without being reasonable in return isn't the way to resolve issues.

Positive focus is important!

G4T; nobody knows the truth besides that individual themselves. But honestly, even if there are fakers; what than? It's not my business, it's the airlines business to pick up on them and handle accordingly. It brings me nothing positive to focus on that, so I decide not to.

Unbeknownst to many, there are tips and tricks of the trade to pick up on possible bad apples. While very very carefull, enough airline employees will be on the look out. Same thing for that dog subject. Heck, not just airlines on the look out; anybody that needs to be on the look out. See the recent changes to the ADA where it is being made VERY clear there is a huge difference between a proper assistance animal and a "very vaguely somewhere in a distance perhaps emotional support animal". I personally expect airlines and their employees to be overly aware of that chance. Allthough it's not the AACA, it does have links and does give them leeway. Combine that with having some tactics up your sleeves and you might be surprised what they can pick up on.

Do not feel any need to apologize for using a normal word like normal. I'm not politically correct, nor oversensitive when it comes to terms. As said, I enjoy a nice round of black or hard humor, including at my own expense. Come on; why would we have to fall over something as small as a word? We know what somebody means when using that word because of context, rest of message, giving benefit of the doubt etc. Let's just focus on the real things and not "ooh boy, each and all I can say might offend somebody". Until last year I had a manual chair that was called a Spazz. Some folks from the UK would be li-vid at the manufacturer of that chair. How dare the company, yadiyada. Not realizing that company has a great outlook on life and you sometimes need to get a chip of your shoulder. Play with what you have, enjoy life and focus on real things.




Oh definately mistakes happen! That's one of the main things I don't hold it against an individual if something isn't taken care of. Things can be forgotten sometimes, mistakes can be made, how they are dealt with is much more important IMHO. We all make mistakes after all.

The GA in the original post made one Big mistake in my book; the way that was dealt with the pickled situation. You do not ever put somebody on the spot, period. Never a need to do so. It was uncalled for, very simple.

Unfortunately too many people/families will take such an event overly personal. It's not "just" a mistake, not "just" a GA doing bad work, but it directly gets tied to somebody in their travelparty having a need and THUS getting treated in such and such a way. Such a shame, for all. Luckily OP and their family are not one of those folks. Something I really applaud them for.
 
we are new to the world of first hand experience of "hidden disability" - our ds has ASD.

We know a lot of the things that bother him, adn we try to plan accordingly.

We don't generally ask for special treatment, because, in the scheme of disability, he is not all that needy. BUT, it would be nice to think that, if we were queuing for a flight, or anything else, and we were struggling with him, because, he was having a bad time and needed to not be surrounded by a million people clamouring for seats etc that actual adults with NO issues could see his struggle (and see that we were trying to make things better) and NOT think, "OMG problem child, annoying me etc" but could think, hey, poor kid, I'd make that noise right now if I could get away with it. You know what? Would it help you to go ahead of me?

irrespective of rights or laws or whatever. Just basic human kindness. Everyone is getting a seat, so, if someone needs to board earlier, does it matter ALL that much?

The other thing I don't get is, "person or child" as refered t in some of the legal quotes. Is my child NOT a person then?

Feel bad for the OP though, letter of the law or not, it was a bit jobsworth-ish IMO
 
G4T; nobody knows the truth besides that individual themselves. But honestly, even if there are fakers; what than? It's not my business, it's the airlines business to pick up on them and handle accordingly. It brings me nothing positive to focus on that, so I decide not to.

Unbeknownst to many, there are tips and tricks of the trade to pick up on possible bad apples. While very very carefull, enough airline employees will be on the look out. Same thing for that dog subject. Heck, not just airlines on the look out; anybody that needs to be on the look out. See the recent changes to the ADA where it is being made VERY clear there is a huge difference between a proper assistance animal and a "very vaguely somewhere in a distance perhaps emotional support animal". I personally expect airlines and their employees to be overly aware of that chance. Allthough it's not the AACA, it does have links and does give them leeway. Combine that with having some tactics up your sleeves and you might be surprised what they can pick up on.

Do not feel any need to apologize for using a normal word like normal. I'm not politically correct, nor oversensitive when it comes to terms. As said, I enjoy a nice round of black or hard humor, including at my own expense. Come on; why would we have to fall over something as small as a word? We know what somebody means when using that word because of context, rest of message, giving benefit of the doubt etc. Let's just focus on the real things and not "ooh boy, each and all I can say might offend somebody". Until last year I had a manual chair that was called a Spazz. Some folks from the UK would be li-vid at the manufacturer of that chair. How dare the company, yadiyada. Not realizing that company has a great outlook on life and you sometimes need to get a chip of your shoulder. Play with what you have, enjoy life and focus on real things.




Oh definately mistakes happen! That's one of the main things I don't hold it against an individual if something isn't taken care of. Things can be forgotten sometimes, mistakes can be made, how they are dealt with is much more important IMHO. We all make mistakes after all.

The GA in the original post made one Big mistake in my book; the way that was dealt with the pickled situation. You do not ever put somebody on the spot, period. Never a need to do so. It was uncalled for, very simple.

Unfortunately too many people/families will take such an event overly personal. It's not "just" a mistake, not "just" a GA doing bad work, but it directly gets tied to somebody in their travelparty having a need and THUS getting treated in such and such a way. Such a shame, for all. Luckily OP and their family are not one of those folks. Something I really applaud them for.
Man, I love a positive outlook!! Thanks.

we are new to the world of first hand experience of "hidden disability" - our ds has ASD.

We know a lot of the things that bother him, adn we try to plan accordingly.

We don't generally ask for special treatment, because, in the scheme of disability, he is not all that needy. BUT, it would be nice to think that, if we were queuing for a flight, or anything else, and we were struggling with him, because, he was having a bad time and needed to not be surrounded by a million people clamouring for seats etc that actual adults with NO issues could see his struggle (and see that we were trying to make things better) and NOT think, "OMG problem child, annoying me etc" but could think, hey, poor kid, I'd make that noise right now if I could get away with it. You know what? Would it help you to go ahead of me?

irrespective of rights or laws or whatever. Just basic human kindness. Everyone is getting a seat, so, if someone needs to board earlier, does it matter ALL that much?

The other thing I don't get is, "person or child" as refered t in some of the legal quotes. Is my child NOT a person then?

Feel bad for the OP though, letter of the law or not, it was a bit jobsworth-ish IMO
I would imagine that it would be another way of saying 'adult or child' but could be way off base.
But in any case....I think you would see many people telling someone to 'please, go before me. you look like you could use a bit of help right now.' I've seen it happen many times. Yes, there are those who are all about the 'you first, right after me' mentality. But, more people fall into the first group.
 












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