Warning! New FP Limits for Passholders with Multiple Stays - NOT Split Stays: READ Post #484

[jkohmi]

That’s been a feature of the FP system since its introduction. Anyone listed or linked in MDX shares the open booking window.

Another issue I had that I believe is unrelated but definitely a glitch: I could not book FPs only for myself. If I tried, I could not see past May. I could do them if I booked them with my other family members and then remove them, but I could not do them alone. We all have Gold APs that are linked.

So...two follow-up questions that I probably should know by now but am still unsure of:
1) MY second window isn't going to open because of my first stay on my AP. My husband is on both resort reservations but does not have tickets at all for the first stay and has non-dated tickets for the second stay. Will his second window open? Or will MDX see non-dated tickets that COULD be used for the first stay (even though there aren't any FPs booked) and therefore not open the second window?

2a) We have additional people going with us for the second stay only who are linked to us in MDX. Can they book FPs for me/us in under their open booking window for the second stay if ours doesn't open? Or does my first stay also lock out that option? Assuming I don't exceed 7 days of FPs total at any time.

2b) Two of those additional people on the second stay but not the first are my children, who are managed by me in MDX. Will THEIR booking windows open, or do I need to put somebody else in charge of booking FPs for them at 60 days in case everybody managed by me in MDX ends up locked out?

Sorry for all of the questions. I'm sure this is less confusing than I'm making it, but I'm having trouble figuring out exactly what my strategy needs to be for when my second window is supposed to open to avoid screwing over the rest of my party.

 

[vinotinto]

So...two follow-up questions that I probably should know by now but am still unsure of:
1) MY second window isn't going to open because of my first stay on my AP. My husband is on both resort reservations but does not have tickets at all for the first stay and has non-dated tickets for the second stay. Will his second window open? Or will MDX see non-dated tickets that COULD be used for the first stay (even though there aren't any FPs booked) and therefore not open the second window?

2a) We have additional people going with us for the second stay only who are linked to us in MDX. Can they book FPs for me/us in under their open booking window for the second stay if ours doesn't open? Or does my first stay also lock out that option? Assuming I don't exceed 7 days of FPs total at any time.

2b) Two of those additional people on the second stay but not the first are my children, who are managed by me in MDX. Will THEIR booking windows open, or do I need to put somebody else in charge of booking FPs for them at 60 days in case everybody managed by me in MDX ends up locked out?

Sorry for all of the questions. I'm sure this is less confusing than I'm making it, but I'm having trouble figuring out exactly what my strategy needs to be for when my second window is supposed to open to avoid screwing over the rest of my party.

These are all good questions. Since these changes are very new, we haven't had confirmation yet of what happens when only *some* members of the party have a previous onsite stay when the next onsite stay 60-day window is supposed to open. Does the window open because some guests don't have the previous stay blocking it? Or does it get blocked because some guests have an onsite stay within the previous 60 days?

 

[hiroMYhero]

2a) We have additional people going with us for the second stay only who are linked to us in MDX. Can they book FPs for me/us in under their open booking window for the second stay if ours doesn't open? Or does my first stay also lock out that option? Assuming I don't exceed 7 days of FPs total at any time.

The window for the Additional People will open and if you have your 6 FP days still open, they can book for you.

Example but not AP: I have Comps with only a 7-day window. I’m linked to a CM whose MainGate Pass only has a 7-day window. Rumor Mod is linked to my MDX and his onsite stays allow me and CM friend to ‘share’ his 60-day window.

If that scenario now holds true for an AP, you should be able to book using their open window as long as an Additional Person is included in each booking group. They can always be removed from the FP later.

 

[ArielSRL]

Hi! Can you tell us a little more information:
Where are you staying in May and June?
Is your entire party staying on both the May and June trips? Or do you have some members of your party that are not in the May trip, but are in the June trip?
For your FP, can you show a screen shot (blocking any personal info)? I see 1/1 for each of my 3 experiences and they are all listed separately.

Okay, so no, only my DH and I are the ones staying in May and we are the only two that had the note about exceeding our limit of FPs. My boys did not get that note. I'm at work, but I will work on getting a screenshot.

Renée - did you happen to book your June FPs during the “rolling 74-day window” glitch or was it a true 60-day window for your June trip?

Those who used the 74-day glitch did get to book for Stays beyond their initial stay.

Yes, I was able to book with a rolling 74 day window.

 

[hiroMYhero]

Okay, so no, only my DH and I are the ones staying in May and we are the only two that had the note about exceeding our limit of FPs. My boys did not get that note. I'm at work, but I will work on getting a screenshot.


Yes, I was able to book with a rolling 74 day window.

Then I’m sorry Renée, your post doesn’t apply.

Seriously, now that all glitches: 60-day rolling, 74-day rolling, have been closed, Disney isn’t opening Stay#2’s window that should have a true 60-day window, until the guest checks out of Stay#1.

 

[ArielSRL]

Then I’m sorry Renée, your post doesn’t apply.

Seriously, now that all glitches: 60-day rolling, 74-day rolling, have been closed, Disney isn’t opening Stay#2’s window that should have a true 60-day window, until the guest checks out of Stay#1.

Well mine actually opened. Well I should say that my boys' windows opened. I guess technically mine & DH's didn't but we was umbrella'd in. Regardless it did stop me from booking more than 7 days worth of FPs.

 

[quandrea]

Then I’m sorry Renée, your post doesn’t apply.

Seriously, now that all glitches: 60-day rolling, 74-day rolling, have been closed, Disney isn’t opening Stay#2’s window that should have a true 60-day window, until the guest checks out of Stay#1.

...and that is ridiculous and unfair. How can it be allowed to continue? Why would anyone have incentive to buy an AP going forward?

For the pp with the trips in May and June someone said that she could call and hope a nice CM would add FP for the second stay. Another guest unlinked his tickets for a first stay so he could make FP for a second stay. Crazy behaviours when we are the paying customers. Why should we rely on the kindness of CMs to book FPS that we have a right to given our ticket media and onsite stay? I’ve got to get that email written...diving into it this afternoon.

 

[quandrea]

Well mine actually opened. Well I should say my DH and boys' windows opened. I guess technically mine didn't but I was umbrella'd in. Regardless it did stop me from booking more than 7 days worth of FPs.

And it shouldn’t. Please complain to the highest level. This is beyond ridiculous.

 

[hiroMYhero]

...and that is ridiculous and unfair. How can it be allowed to continue? Why would anyone have incentive to buy an AP going forward?

For the pp with the trips in May and June someone said that she could call and hope a nice CM would add FP for the second stay. Another guest unlinked his tickets for a first stay so he could make FP for a second stay. Crazy behaviours when we are the paying customers. Why should we rely on the kindness of CMs to book FPS that we have a right to given our ticket media and onsite stay? I’ve got to get that email written...diving into it this afternoon.

And don’t send it to Guest Services. All those emails are read by a MK Guest Relations CM and then forwarded to the departments that have received all the phone calls and provided the placating responses.

Emails should be sent to the Kalogridis email account that’s been posted in this thread a few times.

 

[CaLuCa]

The window for the Additional People will open and if you have your 6 FP days still open, they can book for you.

Example but not AP: I have Comps with only a 7-day window. I’m linked to a CM whose MainGate Pass only has a 7-day window. Rumor Mod is linked to my MDX and his onsite stays allow me and CM friend to ‘share’ his 60-day window.

If that scenario now holds true for an AP, you should be able to book using their open window as long as an Additional Person is included in each booking group. They can always be removed from the FP later.

So this was happening to me. I had/have multiple trips booked through March to the end of May (at which point I started researching other off site places to stay because it got too maddening). At one point, all my trip fp windows were open at the appropriate time. Now, two of mine won't open. One is a family trip with 6 total and one a short Saturday night with just myself and DD. I had reached my 7 day limit and could not book any more for the family trip, yet DH and 2 kids had not. I was able to piggy back on theirs and make fast passes as long as I included them on the initial selection, even though they had fp for that day already. Once I selected everyone who was in the party, I picked the date which would now open because DH and others were included, then I picked the park. It would tell me DH and others had already booked their 3 max and to remove them from the party. I did that and now I am able to make FP for me (as long as I am under my 7).

 

[quandrea]

And don’t send it to Guest Services. All those emails are read by a MK Guest Relations CM and then forwarded to the departments that have received all the phone calls and provided the placating responses.

Emails should be sent to the Kalogridis email account that’s been posted in this thread a few times.

Done. I just mailed it off.

 

[ArielSRL]

And don’t send it to Guest Services. All those emails are read by a MK Guest Relations CM and then forwarded to the departments that have received all the phone calls and provided the placating responses.

Emails should be sent to the Kalogridis email account that’s been posted in this thread a few times.

I have sent them to his office before so I am highly considering it again.

 

[quandrea]

Seems to me the system has become too unwieldy.

 

[CaLuCa]

I have run the gamut of being able to make them and not being able to make them. At one point I had 15 days of fp, but that was short lived. All my stays are weekend long trips and at multiple places...SOG, real on site, Dolphin, DS hotels. ONLY on site, if you include the hybrids. I'm not trying to make any fp not associated with hotels off site or random day trips.

I continue to not be able to see two May trips (weekend at Hilton Palace and Saturday night at B) on my fp availability calendar. I solved the issue with the piggy back method mentioned above. I cannot get the B night to open. It was open at one point, but I was maxed out at 7. I have a club level at BWI open at the end of May. (I also have a couple of nights at the DS best Western mid June that I haven't even added to MDE because I don't know what I'm going to do with it.)

So, it's still messed up.

But I did get a response from my email to Kalogridis. They are being helpful and trying to figure out a solution.

 

[CaLuCa]

And don’t send it to Guest Services. All those emails are read by a MK Guest Relations CM and then forwarded to the departments that have received all the phone calls and provided the placating responses.

Emails should be sent to the Kalogridis email account that’s been posted in this thread a few times.

Send the emails. This works and they need to know this method of booking is not working for AP.

 

[anomamatt]

they need to know this method of booking is not working for AP.

I keep saying this, but this issue is not specific to APs. It's important to understand that (which is why I (and @hiroMYhero ) keep saying it), because if they are not told the actual problem, it won't be fixed.

The issue is specific to two stays in close proximity to one another, but not connected. The second FP window doesn't open. It's not specific to an AP. The problem exists with multi-day tickets, too.

So when you all email, be sure to be clear about what the problem actually is.

 

[kes601]

I keep saying this, but this issue is not specific to APs. It's important to understand that (which is why I (and @hiroMYhero ) keep saying it), because if they are not told the actual problem, it won't be fixed.

The issue is specific to two stays in close proximity to one another, but not connected. The second FP window doesn't open. It's not specific to an AP. The problem exists with multi-day tickets, too.

So when you all email, be sure to be clear about what the problem actually is.

I updated my initial post yesterday or the day before to indicate that it was not specific to AP holders. I don't want to edit the title again because it was edited after I changed it last time.

 

[anomamatt]

I updated my initial post yesterday or the day before to indicate that it was not specific to AP holders. I don't want to edit the title again because it was edited after I changed it last time.

My post was more directed at the last page or two, which seems to have veered back into this being an AP issue.

In reality, people who take multiple trips close in time have APs... but my concern is that when people report this, the response will continue to be about the 7-day limit, which isn't the real issue. And if a CM thinks that is the reason, it won't be escalated to someone who might know something about MDE. It's unfortunate that we understand MDE better than 99+% of CMs, but that is the way it is. But if the error can be conveyed properly, it's more likely to get prioritized and fixed -- as opposed to the CM incorrectly saying there is a 7-day FP limit on FPs.

It would be good to have the title edited, but I'll leave that to you and @hiroMYhero

 

[CaLuCa]

I keep saying this, but this issue is not specific to APs. It's important to understand that (which is why I (and @hiroMYhero ) keep saying it), because if they are not told the actual problem, it won't be fixed.

The issue is specific to two stays in close proximity to one another, but not connected. The second FP window doesn't open. It's not specific to an AP. The problem exists with multi-day tickets, too.

So when you all email, be sure to be clear about what the problem actually is.

I have a window open April 27-28 and May 25-27. DH has a window open May 10-12 (I do now because it's within 30 days, but I didn't until then.) I do no have a window open May 18-19. Why is the late May window open and remaining open (May 10-12 and May 18-19 were open and then closed)?

I'll try to avoid saying it's an AP issue. I feel really it's a coding issue.

 

[kes601]

My post was more directed at the last page or two, which seems to have veered back into this being an AP issue.

In reality, people who take multiple trips close in time have APs... but my concern is that when people report this, the response will continue to be about the 7-day limit, which isn't the real issue. And if a CM thinks that is the reason, it won't be escalated to someone who might know something about MDE. It's unfortunate that we understand MDE better than 99+% of CMs, but that is the way it is. But if the error can be conveyed properly, it's more likely to get prioritized and fixed -- as opposed to the CM incorrectly saying there is a 7-day FP limit on FPs.

It would be good to have the title edited, but I'll leave that to you and @hiroMYhero

Oh, I completely know what you were referring to. I just meant that people should in theory be reading the first post, but perhaps it is too long....

Also, I agree that it is going to show up mostly for APers as I doubt many people will purchase regular tickets and have stays within 60 days of each other.

I just hope we don't complain so much that something gets jacked up even more before I can book on Tuesday for the 2 week stay