Warning**be careful when buying AP's with DC discount at the Disney Store!!!

[beattyfamily]

Originally posted by SueEllen
I'm very sorry for your problem.

Let me assure you that this is not how it should be.

There are SPECIFIC SOPs on THIS VERY ISSUE that tells EXACTLY how to handle a problem transaction with a credit card and passes. It explains it step by step in order to prevent any issues like you are having. I'm not saying that they didn't follow procedure, but the procedure has been spelled out for all of us to follow to avoid any issues.

Again, I'm sorry you had to experience this. Best of luck in getting it cleared up (I'm sure it will be, but hopefully it won't take long.)

Sue Ellen

Thank you very much for the kind words. I believe this CM is a 'new' manager as she didn't seem to know how to handle this.

I wrote a letter/email to Disney but don't know if it was the right email address; hopefully, they can forward it on to the right people. I express my dismay that this could happen to someone when it is not their fault, that there should be a better way to handle it, that normally I receive great customer service from Disney CMs but that this was the worst customer service I've ever received, that I will probably never go to that store again and I won't ever use my debit card again at the Disney Stores.

I don't expect anything in return but an apology and maybe that they will try to change the procedure for customers in the future.

 

[figgy4me]

Last time I purchased an AP they still had a small notebook with the individual pages that they scanned for all different ticket options and disney dollars.

They still had this book this weekend when I priced the new AP's. If they used this book to charge you, they probably used the wrong page - the first pages are regular price and the next are DC price. The clerk I had was too new to know this also, but I flipped the pages over and got the prices I was interested in.

Just a thought.

 

[beattyfamily]

Originally posted by figgy4me
Last time I purchased an AP they still had a small notebook with the individual pages that they scanned for all different ticket options and disney dollars.

They still had this book this weekend when I priced the new AP's. If they used this book to charge you, they probably used the wrong page - the first pages are regular price and the next are DC price. The clerk I had was too new to know this also, but I flipped the pages over and got the prices I was interested in.

Just a thought.

No, it wasn't that because I watched her do it and also it rang up the correct amount BUT she did do the swiping of the AP's and the DC card in the wrong order because the register kept beeping at her and she said something about having to swipe my DC card after the AP's so I firmly believe it's something the first CM did wrong while ringing it up....the wrong order in the procedure.

 

[tebookie]

Any news? have you seen the credit? What a PITA this can be.

Just for all of this you should go to WDW asap!

 

[beattyfamily]

Originally posted by tebookie
Any news? have you seen the credit? What a PITA this can be.

Just for all of this you should go to WDW asap!

No, nothing. No credit from either the Disney Store or my bank. My bank said that the 'dispute' claim credit will not show up in my account until tomorrow.

I also haven't heard anything from Disney regarding my email....I just hope I sent it to the right place.

 

[weluvpluto]

for posting this warning.

I went today to buy all the AP passes for my family. I should have known I was going to be in for a hard time because I went up to the register and asked for Annual Passes and she proceeded to take me to the Park Hopper display.
She then had to call a manager up because she didn't know how to ring them up (plus I had a DC discount).
She finished the transaction and then got some kind of error message - something about not all passes being activated. The manager went back to get different passes and then they were going to rering the transaction. I said "Doesn't this transaction need to be voided" - she said it didn't go through. I said yes it did - it has an authorization #. She argued a bit then the manager came back and they found a spot on the receipt that said something to the effect that the transaction needed to be voided so the customer could get credit for the amount tendered.

When I checked my CC, it shows pending charges for both transactions, so hopefully only one will go through or I will be back to get a credit for the other one.

But thanks so much for posting or I would never have known to keep a close eye on what they were doing

 

[beattyfamily]

You are very welcome! I'm glad sharing my story helped you!

I still haven't gotten the money from the Disney Store...I put in a dispute with my bank and they tentitively put the money back into my account over a week after the transaction occured and now they are investigating it for me.

Thank you for sharing your story!

 

[BCVOwner2002]

Oh my goodness! I was planning on going to the Braintree store tomorrow to buy our passes. Now I don't know if I should or not but I don't think I have enough time to order online! I can't believe the problems you've experienced! I was going to use my ATM too because I just got my tax refund. Maybe I'll just get cash out of the bank and pay that way! What a nightmare! Annmarie

 

[TinaMedley]

You shouldn't have a problem, if the Castmember takes his/her time and they cash register will tell him/her if they are working. I have done several AP at our store, and haven't had a problem. I just really take my time and make sure they are done right.